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4.4
12 reviews
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Great auction house. Nothing was too much bother and any questions were answered quickly.
When we collected, the 2 porters wouldn't leave us until everything was properly loaded and we were happy.
Proper customer service. Would thoroughly recommend.
Great auction on 28/9/26. Auctioneer spoke clearly and conducted the auction at a sensible pace. Bidding online I experienced no problems. Post auction, I received my invoice quickly and had different payment options. Receipt was quickly acknowledged and shipping arranged promptly and without fuss by the ever efficient Denise. My lots arrived in a timely manner and were well packed. Very pleased with the whole experience.
I had an issue with a lot I purchased and Gorringes dealt with it superbly. Thank you!
Reply from Gorringes
Dear Mary,
Thank you so much for taking the time to leave a review.
We truly value customer feedback and it's wonderful to hear that we were able to address your issues swiftly and to your complete satisfaction. We will wear the Customer Service Excellence accolade with pride.
Kind regards,
Rebecca
I’ve bought many items from Gorringes and find their services excellent.
Professional and knowledgeable staff
Reply from Gorringes
Dear Antonietta,
Apologies for the delay in responding to your review.
We are delighted to hear that you enjoy buying with us, and we hugely appreciate your repeat custom. Thank you!
Kind regards,
Rebecca
Wow!!!!!!
I wasn't expecting that!
First time buyer at this auction and its been a huge success! The business was all done online, from condition reports on the items (very quick to respond) to online payment including shipping on won items. Then to top it all I had said items the very next day! Amazing!!
Hats off to the team at Gorringes. I'll certainly be back in the future!
1st class service. Start to finish!
Reply from Gorringes
Wow, thank you!
Please accept our sincere apologies for the delay in responding.
We are absolutely thrilled to hear that your first experience buying with us was such a success, from the condition reports and payments to the next-day delivery.
We truly appreciate your feedback and look forward to welcoming you back for future auctions!
Kind regards,
Rebecca
What a gem of an Auction House, items beautifully displayed which is great for sellers, timely condition reports and unbelievably kind and helpful staff - honestly they are one of the best houses I have bought from, incredible service.
Reply from Gorringes
Dear Alice,
Thank you so much for your lovely review, we hugely appreciate the feedback. As a family-run business, we pride ourselves on our service and expertise and we are delighted to have provided such a fabulous experience.
Enjoy your purchase and we hope to see you again.
Kind regards,
Gorringe’s
Simply excellent to deal with!
I bought 6 pieces of studio pottery at auction. The condition reports were excellent, photographs and descriptions spot on. Paid a very reasonable price for shipping on Monday evening (2/07/2026)…. Arrived this morning at 10am (3/07/2025). Packed superbly everything intact couldn’t wish for a better service.
Staff top notch!!
Reply from Gorringes
Thank you for such a thoughtful review. We’re so pleased to hear everything went smoothly, from the accuracy of the condition reports to the safe and speedy arrival of your studio pottery. Our team takes great care at every stage, so it’s wonderful to know that was reflected in your experience. We really appreciate your kind words and hope to welcome you back again soon.
I've been doing remote auction buying with Gorringes since 2021 (I'm located in the States). You couldn't ask for better service and communication. Auction lot photos are good and descriptions accurate. I've always been very pleased with my purchases (and especially the items I just received). Thank you, everyone at Gorringes!
Reply from Gorringes
Thank you so much for your continued support and generous words. We’re delighted to hear that your experiences with us, from bidding remotely to receiving your items in the US, have been so positive. It means a great deal to know our photos, descriptions and service have consistently met expectations. We look forward to helping you find more special pieces in the future.
Super fast dispatch! I bought my items via The Saleroom on the 19th of May, and they arrived on the 21st of May! Very pleased with service
Reply from Gorringes
Thank you for your kind review. We're so pleased to hear your items arrived promptly and that you were happy with the service. It's always great to know when everything goes smoothly. We hope to welcome you again soon.
I have bought through this auction house three times recently. The quality of service is far superior to many others. From cataloguing right through to delivery is excellent. I know auction fees are high but in their case I feel I get value for money
Reply from Gorringes
Thank you for your generous feedback. We’re so pleased to hear you've had consistently positive experiences with us and that you feel the service reflects real value. From cataloguing to delivery, our team works hard to ensure everything runs smoothly, so your kind words are very much appreciated. We look forward to welcoming you back again soon.
Could not have been more helpful. Excellently packed and in good time. Thank you for your care and attention.
Reply from Gorringes
Thank you so much for your kind words. We’re delighted to hear you were pleased with the service and packing. Your appreciation means a great deal to the team. We’re always happy to help and look forward to assisting you again in future.
good communication great packing nice item
Reply from Gorringes
Thank you for your kind feedback. We're so pleased to hear you were happy with the communication, packing and your purchase. We hope to welcome you back to Gorringe’s again soon.
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