Gotobeat Reviews 

Hi.i have some learning difficulties and I'm really happy with all the help I've received regarding my reservation.
Especially Bernadeta,she was very helpful.
Thank you

Great customer service team! Helpful and speedy.

Super easy, super fast and superb solution to my issue. The response from Bernadette was just right - thank you 🙏

Great customer service

Excellent customer service, extremely efficient at responding and resolving my enquiry and all done with a friendly charm. Thanks again

I hadn’t changed my
Email address so tickets went to my old address
I emailed the team who responded swiftly and sorted everything out
I now have access to my QR code for the next show I’m attending
Fabulous customer service
Thank you

I bought tickets for a dj event. The tickets didn’t come through in email confirmation. But I got a swift response from Andrea with the tickets. Great customer service!!

Bernadette handled my issue amazingly!!! Turned a stressful situation into an absolute breeze. Thank you again

Very helpful customer service when accidentally sending tickets to an email I had lost access to, very quickly rectified and sent to a new email address

Needed to book access for my son and they were very quick to come back to me, all sorted in the space of a few hours!

I went to a Roundhouse gig for Ibrahim Maaloof, probably one of the best I’ve been to in a long time!

I managed to delate the email for tickets I bought a while ago and contacted Gotobeat. I received an automated reply advising what to do to find them, but then also received a very helpful reply also from a staff member, called Eunice, who resent the link to my email address herself, along with a lovely email explaining this. This is a company that cares about the people it provides a service for and goes above and beyond what is necessary. Thank you Eunice.

Andrea from customer support helped me a lot she is amazing. The issue i had had nothing to do with the purchasing of the tickets- it was really easy i just misspelled my email. Anyways give my girl a raise

Update:
Tickets issued to new email address next day so happy to retract previous gripe, but not quite 5 stars due to the time it took Customer Service to respond. However, thank you for forwarding the tickets, my family member can now relax!

A family member bought tickets from this site, not realising the linked email address is an extremely old one that is no longer accessible.

Emailed Customer Services (only option to contact them) to try to get tickets for gig, which is in 4 days time, resent to an alternative email address, but no reply after 3 days and time is running out.

Appreciate they are not obliged to help but I would not be buying from a company that doesn’t seem to value their paying customers.

Please rectify this issue ASAP to restore our faith and I can amend this review. I much prefer giving 5 stars!

Confirmation email never came after purchasing ticket. Raised my issue with Gotobeat and they resolved it quickly.

Perfect! For ticket changes without no extra fees and urgent assistance just before the event, please send a simple email explaining your issue and include a copy of your ticket so we can help you resolve the problem.

I bought a ticket from gotobeat only to find out that it was a standing ticket. I wrote to them asking if I could get a refund; got a response from a Bernadette who was kind enough to help me cancel my ticket and issue a refund.
Many thanks

Disappointing experience overall. The event was postponed/cancelled and I only received a partial refund because the company retained the booking/service fees. While this may be stated in their terms and conditions, I personally do not think it is fair to charge customers fees for an event they ultimately could not attend due to circumstances outside their control.

Customer support did respond and explain the policy before processing the refund, so I appreciate the communication. However, I still disagree with the refund policy itself and found the overall experience frustrating.

I would recommend that customers read the refund terms carefully before purchasing tickets.

I had a great experience with Gotobeat. Their customer service was exceptional from start to finish. They replied to my query very quickly, were professional and helpful throughout, and resolved my issue efficiently without any hassle.

It’s refreshing to deal with a company that genuinely cares about its customers and provides such fast and reliable support. I really appreciate the assistance I received and would definitely recommend Gotobeat to others.

Andrea from Gotobeat Team was incredibly helpful and quick to respond to my enquiry. His support really meant a lot to me, and I truly appreciate the effort he put into assisting me. Thank you so much!