Gotocomforts Reviews 

I ordered two pairs of slip-on shoes which when I received a couple of days ago and emailed service@goto comforts.com requesting information on address for return. They emailed back saying they measured the shoes and their measurements were correct. I replied “maybe so but not for my feet”.
I was then told that due to being shipped from over seas (?) it would cost too much to send back for me since I would be responsible for return. I then emailed them a screenshot of their return policy. I haven’t received a reply as of today.
Please don’t purchase from them. Their products look great but they don’t stand by their policies. But I’m not one yet!

Don’t buy from this company! After receiving 2 shirts of poor quality (not even close to the $32 I pd for each (after their ‘discount’), I wrote to return and they offer you more discounts instead, then a tiny percentage of what you paid, instead of their so-called 30 day guaranteed return.
Luckily I pd with PayPal, so they refunded to my acct while they pursue them.
After, I got PayPal involved, they sent 2 more emails, the first offering 15% then 20% refund, but also asking if I could please REMOVE MY COMPLAINT (TO PAYPAL). I said no and of course next day yet another offer of 30% refund. Again I said NO. Now it’s just a game to see how long they keep emailing me. I think it’s most likely an AI so called customer service rep because of their wording.
DONT BUY FROM THEM!!! Unfortunately, they’ll probably show up under another name, but I’ve learned my lesson about buying from these Chinese companies!!

Don't buy from Chinese companies. These criminals are undermining consumers' confidence. The trend to online marketplaces is just how corporations are soaking consumers. There's no way to hold them to their return policies. Does anybody out there know what to do when companies peddle defective products and won't accept returns?

I ordered one set of sandels on June 6, 2026 and it came back as ordering two sets. Could not reach anyone to fix the order. Been waiting for delivery, which hasn't happened yet. I'm afraid that I have been scammed.

I placed an order on May 21, 2026 and these womens sandals are so cheaply made, I would be embarrassed to wear them. The material is so cheap looking.

Do not order from this company. The shoes are cheap and uncomfortable. They were big and I could not keep them on my feet. The return suggestion was for me to donate them instead. The entire experience was very negative.

As other reviews state. Csshmier short---get polyester short--- wrong size -----three emails, four photos later.
OK, send it back , 20$ shipping please, happy to give refund ,two or three months to process.
I'm just watching for charges on my card for mysterious purchases.

Twice they sent synthetic not silk. Obviously they do it all the time from looking at other reviews. They should not be in business!!!!!

Sent the wrong size shirt and refused to replace or refund. It is a rip-off site. DO NOT ORDER FROM THIS SITE. Shady company.

Like everyone else, ordered 100% cashmere shirt and it's polyester. I was a little suspcious when the picture looked like cordouroy. Will conteset with CC company.
I don't know why they have a 2.3 rating when all reveiws are a 1.

I ordered three 100 percent cashmere shirts and paid 14.99 for expedited shipping. After two weeks they did not arrive so I contacted customer support and received no answer. I emailed a 2nd time and threatened to file fraud charges. 5 days later they answered and apologized for delay and offered a 20% discount on a future order instead of my requested refund. Finally after a month my shirts arrived only to end up being 100% cheap polyester. This company is a complete scam. Do NOT waste your money. Customer service is a joke.

This company is a complete scam. Located in China. Their website looks legit but once you order something and give them your information they will start charging your credit card for bogus charges. Also you will get cheap imitations of what you ordered. If you complain to their customer service they will explain it’s not their fault and have a happy life.

On a Facebook ad, I ordered and paid for a men’s cashmere sweater. After more than a month, I received an iPhone case. Scam company. Lots of emails so I’m reporting to my credit card company tomorrow.

Ordered 2 shirts and 2 sports jackets on separate orders. Sizes aren’t USA sizes. Tried to exchange the 2 sports jackets 2xl for 2 in 3xl. They wouldn’t accept the request but offered me a 20% off on my next order. They really expect more of my money for crap I can’t use

If I could give them no stars I would. They sent me the wrong products and said if I sent them photos and verification, which I did, they would correct their mistake. Then they replied saying that because of the transportation costs, they would only give me a 20% discount on the next order somehow implying we are responsible for the mistake. When I presented them with the verification again they asked for photos exactly as they described. Round and round and round I go. I even sent them a side by side photo of the correct shirt they did send the first time next to the wrong shirt. So I am stuck with 6 shirts I’ll just give away. They are disreputable people with a sleazy business model.

Ordered 2 100% CASHMERE shirts for about $80. Received 100% polyester shirts.
Contested transaction through Visa CC bank of America. They immediately credted my account and I threw the $5 shirts out.

This company is a SCAM. They advertise cashmere shirts, but ship 100% polyester. Not even close.
Shop elsewhere!