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My experience was cancelled but 3 weeks later I am still waiting for a refund, they had the money in September. I certainly won’t book with them again, i’ll go direct to the operator.
I have already contacted TUI regarding the issue over the water park and they have advised I need to contact GOTUI direct which is really not the best system at all.
It is near enough impossible to find where u need to complain about the Dousulu water park in Kemer and how it has been miss sold on the TUI app.
They have advertised this as a water park with
. Mermaid show, unlimited soft drinks & open buffet.
We booked the Wednesday- there is no mermaid show on a Wednesday and nothing to advise when you book that this won’t be on so we had 2 very disappointed kids.
There are no unlimited drinks or an open buffet.
You get a ticket for 1 drink & pizza or pasta which was honestly disgusting and nobody ate in fear of food poisoning.
The water park is so run down and the flumes had big holes in them. Floors dirty & the toilets were disgusting, there was broken sun-loungers everywhere. Nobody understood anything we said so it was a lost cause trying to explain that the tickets we bought were supposed to entitle us to unlimited soft drinks. It was a complete & utter waste of a day for our holiday & we were left feeling very disappointed and £106.00 down.
I don’t think this should even be on the TUI list of things to do in Kemer and I would hate for other families to make the same mistake.
We had a poor experience with TUI some years ago. But you‘d expect them to improve… Actually no. We booked a guided tour for 3 family members. GoTUI charged the full money and wished us a great tour. We however right after got 2 cancellations from the actual tour provider. I called GoTUI 3 times, asking if we really got three tickets. Each time they confirmed. Didn’t though trust that and contacted the tour provider, who confirmed: we have one ticket only. Luckily I got a spare ticket so 2 could go. But imagine I hadn’t checked with the tour provider!
Had to explain to them what a mess they did, and 5 contacts later, at least got the 2 tickets refunded. Should be called DO NOT GoTUI!
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