GoVolta Reviews 

I had the return trip from Deventer to Berlin on 7/11, although the first trip to Berlin arrived with around 50 minutes delayed, but because I read all the negative comments on Trustpilot before, I was really happy that I had a really good experience with GoVolta with only 20 euro per person for a round trip. I was genuinely surprised about the return trip to Deventer, that we arrived sooner than expected. Looking forward to the next trip if possible! (Although the legroom in economy was not totally comfortable, I recommend everyone should bring enough food and water and also boardgame to enterteinment on board. However, the toilet on the first trip was ok, but the second one I think is because of many people use that before, so it's not clean, so please keep in mind)

They canceled my train last minute so I was forced to book an expensive ICE. They did not offer a refund for that ticket, the possibility they gave was for a new train journey 3 days later. I will try to recover the money in small claims court as they are operating outside of EU law.

Very negative experience! Go Volta is unprofessional and very disappointing! On the 4th of November I had my inbound trip to Berlin from Amsterdam. After it was cancelled a few days before the departure I was given the possibility to rebook for the 5th, sacrificing one day of my stay or cancel and find an alternative way. I opted for the first one. However, the train for the 5th was cancelled as well on the day before the departure. I reached Berlin by FlixBus hoping that I can at least use my outbound train to Amsterdam. On the 8th of November however I found myself on a severely overbooked train with dozens of people left without a seat. The rules of the jungle applied, whoever was fast enough to take a seat they continued with the train. The others were asked to leave the train, after which we were threatened with Police. I had no other chance but leave the train and look once again for an alternative way of transport, not even knowing if I was going to get reimbursed. I would not recommend GoVolta to anyone!

NEVER EVER GO WITH THEM! they are not worth the low price of the ticket! You will pay more for your time or additional cost you will need to pay for THEIR CONSTANT DELAYS AND LACK OF RESPONSIBILITY!!! this company should bankrupt! I am warning all people who read it. Go with another company. This is not worth your time and money. Their customer service is incredibly arrogant and brazen treating people this is their fault for all failures and delays!! Imagine the train is cancelled, delayed by hours or even worse, leaving from stations too early without taking passengers . You will NOT get any refund for their failure!! Incredible, please avoid at all price.

People who unfortunately used the service, please report your case to national institutions of transport in The Netherlands and Germany. And comment on every post of GoVolta on their instagram, Facebook, google maps and everywhere you see them. We HAVE to stop companies to operate this way! Disrespectful, unlawful and unprofessional!

Cancelled my 07.00 train at 23.30 the day before, all the other rides then also cancelled because of some train malfunction, but apparently they just wanted to earn money because trains are still riding. Besides, because of them I had to book last minute rides which costed an arm and a leg. Avoid at all costs.

Avoid at all costs.

Travelled on 11th of October from Berlin to Amsterdam. Train arrives at 2:30 am, instead of 23:00. Zero communication in the train. Random stops and detours through germany. Without announcement no stop in Osnabrück. Train falls apart. Unhelpful and unfriendly customer service on top of all.

Omg this is something. Berlin to Amsterdam.
It was supposed to leave at 15h45 that ended up being 18h. And the trip instead of 8jours was 18HOURS!!!!
The delay was never communicated to us by GoVolta. Additionally, my cabin was defect and I could not sit on my original sit. Because of this too many people were in the GoVolta train leading to people sitting on the floor. After around 20 minutes, GoVolta opened the defect cabine so we could sit. But therefore I was sitting in a cabin without electricity, heating or working toilet.
This specific weekend there was rail work on our way (which GoVolta must have known since the start) and because of the delay, we were too late to pass the border from Germany to France, therefore we had to wait from 1h00 AM to 5h30 AM to pass. Additionally, just before entering Amsterdam centraal, someone jumped in front of the train in front of us and we had to wait another hour and a half. (Not GoVolta’s fault but makes it even worse)
Oh also my trip from Amsterdam to Berlin also had 3 hours delay.

Customer service is awful, still not answering me! Their website says my refund is in progress and takes maximum 20 days, after 30 days my refund is still not there. I'm chasing down their customer service for 6 months.
Worst train company in the whole EU which doesn't respect customers enough to look at the emails and do their jobs correctly.
Do not buy tickets from this company. Go buy from DB who respects customers and gives your delay refunds in maximum one week.

No electricity, changes in departure times not mentioned in Email. Check-in process faulty causing me to miss my train. I would rather walk than to ever sit in a GoVolta train ever again.

Stranded in Bad Bentheim for 6 hours with no alternative transport arranged, booked my own onward journey with ICE and GoVolta now refusing to reimburse.
They will reply that they do not refund ICE because it's not an 'equivalent alternative' - but this company policy has nothing to do with the regulations they are 'bound by' which doesn't exclude high speed alternatives in this situation - Article 18(3) of EU Regulation 2021/782 if you're interested.

Will continue with legal route and Public Transport Disputes Committee until I receive reimbursement, hopefully trigger internal policy change.

It started off quite well. Some minor issues, and yeah, the cleanliness is not great. But it was cheap. Now thw prices are rising quite a bit. And the last time I went back to Amsterdam, there was no information, I'm pretty sure half the people missed their train due to misinformation, and there was a delay of 2 hours. Though we had to wait at the station for 3 hours. I get that that's because it's a separate company from DB, but there was also no proper info by the company itself, so we just waited right there for three hours...
Now, departure times from Amsterdam were arouns 8am in the beginning, now it's suddenly 6am, which means I hVe to take an Uber from home, because the metro isnt even running yet. So. In the end. I still pay way more money than expected. Same with the arrival times in Amsterdam btw, I can barely catch the last connection home.

Even 1 star is too much for them. Always had an awful experience with them but this weekend was the worst. Train was delayed for 3 hours while going to Amsterdam, I wasn't even notified. Then the train was cancelled suddenly and they took too long to give me my options.
While coming back, the train was changed from 7 am to 6 am and I reached Berlin at 5 pm. The train took the longest route possible for no reason at all. The service is horrible, they don't care about you or your comfort one bit. Everything is overpriced, you're better off taking an overnight flixbus. The seats are extremely uncomfortable, low quality and there is no food, so good luck starving for your 7 hour journey that turns into 12 hours, that is if your train even comes.

Very comfortable and smooth ride. The staff were helpful and there was no delayed at all (we even arrived earlier than planned). Though the train is old, but they kept it very clean and the seat is actually a lot more comfortable than flixtrain, and it is a lot more reliable than flixtrain too. Will definitely use GoVolta as the main option to travel from Berlin to Amsterdam in the future.

Avoid! Was stranded in Bad Bentheim for 6 hours coming from Amsterdam with no options for rebookings. Had to buy a last minute db ticket for 140€ to make progress towards Berlin. Awful. DB is not better but at least you are rebooked to the next available train, with govolta, nothing.

Is really nice that finally we have other option to travel to Germany or France, and not only the government funded train companies. The train are old but just carry a power bank and your favorite food.

Avoid at all costs!

They cancelled the entire train journey and replaced the complete route with a bus, and relying on what appears to be loopholes in passenger-rights rules to avoid providing a proper solution.

I paid €96 to travel by train, not by bus. I had no intention of spending seven hours travelling by bus, yet I was still left without a refund.

There was an incident know beforehand, which made it impossible for our plannen train to ride. It was communicated that there would be busses arranged at 7.44AM, however no bus showed up. We were not able to contact Govolta until 9.00AM, because only from then a chat would be available. When we did get "into contact" we were told that there was an incident with the busses, but that another bus would be arranged. Around 10AM we were asking about more details, but we were only given a vague website without any new info. After 12PM there was still no update, no one could give any answers and we were only told to wait. Because of this great service we had to arrange our own transport and we missed a day of our vacation.

⭐ (1/5) — A rolling porta-potty

I've ridden trains in India and Bangladesh. This was worse. The smell went straight through you — people walking between the carriages were audibly gagging. Not one person, several. This wasn't personal sensitivity, this was a collective survival reflex.

GoVolta, I've noticed your reviews love to blame "passengers who don't close the door" or "don't keep it clean." Nice try, but if the same problem shows up on nearly every ride and the entire carriage is gagging in unison, that's not an incident anymore — that's a structural design or maintenance failure. Passengers are not your cleaning staff.

Bottom line: "rolling porta-potty" deserves its own category on Google Maps. Until GoVolta takes sanitation seriously: nose clips mandatory, breath-holding recommended.

We had booked Govolta for the trip from Amersfoort to Berlin and back. On the way there, the train left a few minutes early—pulling away right in front of us—though we were running a bit late ourselves. On the return journey, it was delayed by three hours, forcing us to book a different train because we had a babysitter waiting at home! We weren't kept informed and are very disappointed.

Great no-frills travel experience. Would highly recommended getting the Comfort option, otherwise depending on seat it could get quite cramped.