Graham and Green Reviews 10,251

I saw a woman, selling a cabinet on FB Marketplace which I wasn’t interested in, however she did display this gorgeous lamp on top of the cabinet, which I was interested in. I used Google photo to tell me where to buy it and it brought up this company, “Graham and Green”. I searched their website and found Hetty The Hair. Wow, she was gorgeous! I had to have her and when I saw the price tag of £140.00, I thought what a bargain for such a beautiful and quirky lamp. The lamp was delivered via FedEx within two days and it arrived perfectly. I absolutely LOVE her. If you’re looking for value for money and love anything quirky, like me, then do yourself a favour and buy her. Hetty The Hair is adorable! If I had the option of showing a photo then I would but I don’t see the option here.

I will definitely buy from your company again.

I purchased an armchair, but, unfortunately nobody was home when it was delivered. This is entirely my fault and I have no issue in losing my £35 delivery money: after all nobody here is to blame but myself.
As a result of this, I was afforded a little reflection time, and felt that I would prefer to cancel the order rather than arrange to have it re delivered, and to pay a further £35.
I phoned Graham and Green from work and did not have all of the details with me. I was met by a very frosty response from customer services, who made it clear that I was causing a great amount of inconvenience by not having my delivery number to hand: I had to almost beg for her to accept my postcode and trace the delivery that way.
I was then really shocked and disappointed to be told that I would still need to pay a further £35 deliver fee to return the item (£75 in total). This is, indeed the item which I never actually received.
Customer services went to great lengths to justify this policy, which seems grossly unfair to me. I politely pointed out that I had bought many items from Graham and Green over the years, but, this policy would prevent me from doing so again in the future. The lady from customer services made it clear that this was of no consequence to her.
I asked how long it would take for the money to be refunded to my bank account and was again given a very long speech about all of the highly inconvenient processes which needed to take place, including the item being processed in numerous locations, before I would receive the money, and that if I had not received it in 10 days I should get in contact with her again.
I can honestly count on one hand the number of times I have returned or cancelled an order for a product which was not faulty, it really is not something I like to do, however, I am aware that we live in a culture where it is quite normal and acceptable and is generally made to be as cheap and easy for the customer as possible. That is evidently not the case with Graham and Green. I am really sad that I will no longer use this shop, which I really like, but feel strongly that I need to make a small stance over poor customer service and an unfair policy.

Lovely unique items and have loved the Indian themed events I've been to in store. Always had a good experience shopping in the few times I've used them.

I recently purchased the long velvet curtains for my bedroom.
What I wasn’t aware of is that there are two different pink colours mocha rose and tea rose. I ordered the mocha rose thinking it was one and the same colour. When they arrived I put them up and thought they looked darker than the website, but still loved them.
After a couple of days I thought they really need a tie back so bought the bows. I purchased the tea rose colour - again oblivious there are two pinks.
The contrast actually makes the whole look. I love them!
In hind sight the tea rose would have made my room too girly. This looks more glam.

Appalling service trying to return a picture. 4 failed attempts to pick up - 5 weeks later. Still no refund as a result. They need to sort out their logistics.

Placed an order on Christmas weekend so expected a short delay in delivery, however, when my parcel arrived, was delighted with quality of all items and level of packaging especially delicate items. Will be shopping with G&G again!

The item was not as shown on the image, very dull in colour, no shine and bland. I requested a refund which was agreed and was then charged a ridiculous amount for a DPD collection. I will not be ordering from this site again or recommending it to anyone else.

This has been one of my favourite companies for many years and I have purchased many items from them when I have lived at various addresses but something seems to have changed. I was just about to purchase a coffee table, floor lamp that does not come with shade, and a simple bowl - they wanted £60 for delivery. This is absurd. I stopped my order before payment because the delivery charge is ridiculous. I will look for the same items from a different store because this feels like a huge swindle. Such a shame - this used to be a fabulous company.

Fantastic customer service. The trinket dish I’d ordered had a flaw. I sent customer services a photo and they sent an apologetic email and replaced the dish immediately. All very helpful, quick and efficient. The replacement is perfect and has arrived in time for Christmas.

Although my purchase of six wine glasses two of which were smashed on unpacking customer service were excellent on responding and sorting out two replacement glasses within days, great service.

I ordered the Mr Darcy Rabbit Lantern in plenty of time for a friend’s birthday. Initially I was delighted with the product; good solid weight and quirky design, but sadly noticed one of the ears was badly cracked. Promptly emailed company explaining the fault and offered a replacement which arrived the next day! I was very impressed with their swift response and efficiency! But not for long, discovered the second rabbit also had a badly cracked ear! Obviously a weakness in the design. I emailed again and expressed my concern that maybe it was a faulty batch, and was once again promised a replacement. I thought I’d give them one more chance! It arrived a little later, now only a few days off my friends birthday, and yes you’ve guessed it……Darcy Rabbit had damaged chipped ears!!!! Enough was enough! Asked for a full refund which was promptly paid but had also requested that the management team are made aware of this substandard product.
I still haven’t got a present for my friend and have been left very disheartened with the whole ordeal. Also have a rather sinister collection of broken rabbits staring at me from my kitchen counter!! 😳 Such a disappointment from a company I have always held in high esteem ☹️

DO NOT…I repeat DO NOT buy one of the luxury sherpa throws currently on their website for £48. Mine arrived this morning and it is the cheapest, flimsiest, thinnest “Luxury” throw I have ever purchased. I can actually see daylight through it, it’s so thin. I have telephoned and emailed them as I want a free return and full refund. There were many items on their website I had earmarked for purchase (one over £1800) but I won’t be buying anything else from them ever again. I will edit this review with an update on their customer service once I receive a response from them. Absolutely unacceptable to send such rubbish for £48! I wish I was able to upload a photo.

I ordered an island from Graham and Green, but on arrival we could not fit it into the intended room. I got in touch, and they were simply fabulous. No issue, no quibble, just returned and then refunded.
Unheard of - and great levels of customer care. I'll be ordering items again.

Burnt orange sofa cushion. The cover is stunning and visibly good quality. Ruined by the unusable cheap cushions inside- i will have to buy new ones.

Absolutely shocking after service process. Nobody answers the phone, no chat service and the email response can take over 24 hours.

A company that has bitten off more than it can chew!

Excellent products and speedy delivery - how things should work!!

I love G&G products and it’s my first place to look for homewares. I recently bought an ochre ceramic side table which I thought would perfect next to our sofa where we have limited space. However when it arrived the top it had a convex top which meant we couldn’t stand a cup or glass on it. It was totally impractical as a side table which is probably why it was staged with items standing on a book on it on the sales page. I wouldn’t feel so annoyed if I hadn’t had to pay £70 in delivery charges (£35 delivery and £35 return). I’ll be looking elsewhere with less onerous delivery charges next time. You need to more transparent about the practicality of the items you are selling.

We have had a wonderful shopping experience with Graham and Green from start to finish.
We purchased some beautiful bar stools, and we are thrilled with them in our new kitchen area.
They are sturdy and well made and have become a beautiful feature.
We chose the Alden rattan kitchen bar stools, so check them out. They’re beautiful!
We had a few queries before our purchase as we don’t live in the area where the stores are located and Josh, Michelle and Amanda were more than happy to help and assist us before placing our order. The customer service is fantastic and very reassuring. Thank you all so very much!
The delivery came before the two week time slot and we were called by the couriers to alert us of the exact delivery time which was super helpful so that we could be here to receive our order.
The delivery chaps were friendly, and handled our items with care and kindly helped unpack the items and even took the packaging away.
Thank you to all of your team. We will highly recommend, and no doubt, be purchasing again in the future. ☺️

Purchased an extremely expensive sofa from Graham and Green. It is beautiful. However, the seat cushions have collapsed after two years and the best they could offer in support was to cover the cost of postage for new inserts. New cushion inserts £590. Not acceptable on a two year old £2k sofa. I had expected better support. Disappointed.

An excellent website with very nice products. I purchased 7 of the same chairs. They shipped them with very reasonable shipping fees, and the packaging was excellent. If you open a trade account, they offer great discounts on bulk purchases. I will definitely shop here again.