For years I always book through Carjet and always book a Green Motion car. Their customer service is always great. I was disappointed this time in their definition of a mid size automatic car. If that... See more
Company replied
Location
Switch locationSecure Airparks,, 100 Ingliston Rd,, Ingliston,, EH28 8AU Edinburgh, GB
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Friendly and good customer service. Vehicle was very good and economical. However the location of the office at Edinburgh Airport is hard to find at Secure Parks, and it would be helpful if it was loc... See more
Company replied
I would give no stars. Similar issue to others, you need to read every term and condition as they will refuse to release a hire car if you fail to comply. And although they don’t remind you that you n... See more
Company replied
The car rental worked out very well, the person at the drop off was very polite & friendly!
Company details
About Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Secure Airparks,, 100 Ingliston Rd,, Ingliston,, EH28 8AU, Edinburgh, United Kingdom
- 0131 2850600
10% off when you book direct
4.1
Great
23 reviews
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Car rental
The car rental worked out very well, the person at the drop off was very polite & friendly!
September 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We are glad booking and online check-in were easy, and that the Edinburgh reception team looked after you well.
All was great.
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We are pleased everything went well with your Edinburgh rental.
For years I always book through Carjet…
For years I always book through Carjet and always book a Green Motion car. Their customer service is always great. I was disappointed this time in their definition of a mid size automatic car. If that was mid size Toyota Yaris I wouldn’t like to see a smaller car. It was the most uncomfortable car to drive. Comparison to a four wheeler wheel barrow. Very disappointing
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for returning to Green Motion over the years and for recognising the customer service. We understand why this booking disappointed you: the Yaris did not match what you expected from a midsize automatic and you found it uncomfortable to drive. If you would like the booked category compared with the car supplied, please send your Carjet confirmation and rental reference privately to ics@cs.greenmotion.com so customer services can review them.
It was quick and easy to pick up and…
It was quick and easy to pick up and drop off the car.
The car was in top condition and the staff are very friendly.
All in all excellent service 👌
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We’re glad collection and return in Edinburgh were quick and easy, the car was in top condition and the team was friendly.
Good service
Overall hiring process was very smooth. Car provided was in a very good condition.
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We’re glad the Edinburgh hiring process was smooth and the car was in very good condition.
Excelente.
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
¡Muchas gracias por su reseña! Nos alegra que su experiencia en Edimburgo haya sido excelente.
Very helpful and friendly!
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We’re glad our Edinburgh team was helpful and friendly.
Smooth process
Checking in and out was a smooth process with a friendly agent. The car was great and very economical.
September 15, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We’re glad check-in and return at Edinburgh were smooth, the agent was friendly, and the car was economical to drive.
Friendly and good customer service
Friendly and good customer service. Vehicle was very good and economical. However the location of the office at Edinburgh Airport is hard to find at Secure Parks, and it would be helpful if it was located in the main car rental centre, nearer the hotels.
October 2, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your balanced review. We’re glad the team was friendly and the vehicle was good and economical. We’re sorry the Secure Parks office at Edinburgh Airport was hard to find; your suggestion about clearer access near the main rental centre is useful feedback.
Green motion has become my favourite…
Green motion has become my favourite car rental: their delivery and return process is quick and smooth, staff are friendly and sociable, the rental prices are very reasonable, often you are given an upgrade at no extra charge ( on more than one occasion I was given an automatic instead of a manual car and a bigger car than I had booked) ; the location is actually in one of the airport car parks which means a few minutes on the shuttle.
October 10, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for choosing Green Motion repeatedly. We’re glad the Edinburgh pickup and return process is quick, the team is friendly, the prices suit you, and you have appreciated the occasional complimentary upgrades.
Great service and price
Great service and price. Jackie who over seen my booking was very nice and helpful. Great car brand new and clean. Etc.
October 9, 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Thank you for your review. We’re glad the price and service suited you and that the car was new and clean. It is especially good to hear Jackie was helpful with your booking.
Predatory pricing. Don’t rent.
Like so many of the other reviews Green Motion has received, this is a bad review.
I'd advise you not to rent. This company has predatory pricing based around collision damage waver insurance. Even though I had such insurance, carried through my credit card company, I didn't have the "correct" paperwork to "prove" it, and had to pay an additional significant amount of money if I wanted to rent the car that day. I've rented dozens of cars over the years, and have not had this experience.
Update. Following my posting of this poor review, Green Motion left a reply (below) asking me to contact them. I have already done that, although it took some effort, but despite showing them the details of the CDW insurance I had in place at the time of the rental, unsurprisingly Green Motion has denied a refund of the additional and unnecessary CDW insurance I was required to purchase from Green Motion if I wanted to rent the car.
Even the request to contact them to resolve this is a sham as i already have and it has led nowhere. I still had to pay a significant amount of money for unnecessary insurance and Green Motion continues to deny a refund despite having the paperwork showing the necessary insurance was already in place.
July 17, 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Hi Phil Rich,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I would give no stars
I would give no stars. Similar issue to others, you need to read every term and condition as they will refuse to release a hire car if you fail to comply. And although they don’t remind you that you need physical cards, you need one (credit card!!) or they hold on to the car and your cash. Do not use, pay a little more to use a competitor! Their complaint team took over 3 weeks to replay and it was only when I copied their CEO into the email that I got a response.
September 3, 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Airport
I’m sorry the card requirement prevented you from collecting your car at Edinburgh Airport and that your complaint took so long to receive a response. We understand how upsetting it is to lose both the rental and access to funds. Please share your booking and complaint reference with our customer service team so they can review the information given before arrival and the handling of your case.
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