Grimaldi Lines Reviews 

GRIMALDI LINES: WHO TAKES RESPONSIBILITY WHEN YOUR CAR IS DAMAGED ON THEIR FERRY?

I am sharing my experience because Grimaldi Lines has left me with no other way to get a proper response.

On 18–19 June 2026, I travelled on the Grimaldi Lines ferry from Olbia to Livorno with my family and our car.

Our car was in perfect condition before boarding. We followed the crew’s instructions when parking it on the vehicle deck. We had no access to the garage during the voyage.

Shortly before arrival, my husband was called to the garage. The crew instructed him to drive the car off the ramp. Nobody informed him that anything had happened. We discovered serious damage to our vehicle while we were still on board.

The damage is substantial. An authorised Peugeot service centre has estimated the repairs at €4,067.85.

We submitted a formal claim and provided photographs, videos and supporting documents.

On 24 August, Grimaldi’s Claims, Legal & Compliance Department confirmed that the investigation was still ongoing.

On 19 October, after months of waiting, I sent a final formal notice requesting compensation and a clear explanation.

No meaningful response. No decision. No compensation.

Grimaldi Lines promotes reliability, responsibility and quality service. But what happens when a passenger’s vehicle is damaged during a voyage and the company simply stops communicating?

I am not asking for a favour. I am asking the company to take responsibility, properly investigate what happened and compensate us for the documented damage.

I have kept the correspondence, photographs, videos and repair estimate. I am prepared to make this case public until Grimaldi Lines provides a meaningful response.

Grimaldi Lines and Grimaldi Group: are you going to take responsibility, or will you continue ignoring this case?

#GrimaldiLines #GrimaldiGroup #CustomerRights #FerryTravel #VehicleDamage

Great staff. Everyone was helpful and friendly. In Bonifacio the person at the barrier , super. The person checking tickets and passports, super. The crew getting vehicles onto the ferry, super. The person doing coffee onboard, super. Good coffee as well. Thank you to you all.

Grimaldi is the most useless shipping line on earth. What do you take people’a businesses for?. You think you can just drop our consignments anywhere you like because of your selfish gain? Containers coming to U.K. was left in Germany for more than 3 weeks. Using the vessel to ship to other countries. Your company is pathetic. Supposed 3 weeks Container that loaded since august is not yet in London until October! You keep postponing every week!

Endless waiting to embark and disembark. Made us leave the cabin two hours prior to reaching out destination without any reason.

They throw you out of the cabins about one hour before docking. Staff are generally rude.

We travelled with this company 3 years ago and it was a pleasant experience, but this time the ferry from Civitavecchio to Barcelona has deteriorated. The cabin was a disgrace. Dirty and in need of an overhaul. Dogs were in the cabins around us and no doubt dogs had been in our cabin previously. The disembarkation from the car deck was a free for all with no staff taking control. A disappointing experience. Unfortunately there is no alternative. 7 days later we took the Irish Ferries from Cherbourg to Dublin and the experience was 5 stars. Grimaldi lines need to improve dramatically.

Easy and quick

Smooth, easy to use website.

The site was giving a message that the certificate was not correct !

Easy, accessible and value for money.

Website quick, effective and easy to use. However some confirmations came only in Italian.

The screen on the side to select options options is too small

Could be nice to see prices of cabins instead of choosing and going back and forth to see the different prices…

(Travel between Milos and Athens with Minoan Lines (property of Grimaldi lines) Not at all surprised by their terrible rating, which perfectly reflects their service. The staff (except for one or two normal people) is detestable and disrespectful. You think you have a numbered seat, but instead, they herd you into the restaurant and it’s a mad rush for everyone… People are sitting on the floor, the staff couldn’t care less. Choose another company if you can, you will bitterly regret traveling with Minoan Lines

No problems encountered

I always find your site easy to navigate

Igoumenitsa - Ancona route, *Firenze* ship.
We departed late (around midnight, after the departure had already been delayed by an hour and a half) and the delay increased during the journey (we arrived around 9 PM). The Wi-Fi only works right next to the reception area, yet it costs 9 euros.
Despite the delay, cabins have to be vacated at the scheduled time, forcing passengers to crowd into the ship's common areas for 3 or 4 hours.
At one point during the trip, every single toilet was clogged and/or flooded.
Everything is expensive (as is typical on ships), yet the quality leaves a lot to be desired.
Some staff members seemed to be having fun among themselves, which I actually see as a good thing (one of the two reasons I gave 2 stars instead of 1).
The other reason I gave 2 stars instead of 1 is the guy at the reception—the one with the mustache and glasses who speaks 3 or 4 languages. He looks cool and I like his mustache.
If you're a good swimmer, I suggest making the trip by swimming; you might even get there sooner.

I am writing to make a formal complaint regarding my recent journey and, in particular, the handling of my refund request.

I have already provided all of the relevant information in my previous numerous emails. Despite this, I continue to receive requests for information that I have already supplied. On one occasion, they sent me a different reference/number and told me that I needed to provide another number.

The booking process itself was extremely confusing. As a result, I inadvertently booked two tickets and it was only when the member of staff checking me in informed me that I had booked two tickets that I became aware of the issue. I was specifically told that I could obtain a refund for the duplicate booking.

In addition, the overall experience was extremely poor and to be honest dangerous. I followed the instructions and arrived four hours before the ferry departure, as requested or I would be refused entry to the ship. I was then left standing in the 38 degree heat, no shade and on dirt for approximately four hours with my luggage.

During this time, I was subjected to several extremely unpleasant incidents involving other passengers, who verbally abused me and one man physically assaulted me because I did not move my suitcase approximately 30 cm forward. This was deeply distressing and completely unacceptable. This situation was caused by lack of direction order amongst passengers no signage lazy unhelpful rude staff letting the situation get completely out of hand.

The condition of the ferry and the standard of service were also extremely disappointing. The ferry was filthy, the staff were rude and unhelpful, and the food was over priced quite frankly, disgusting and unacceptable. It smelt throughout as passengers sete literally camping in every available space so they didn’t have to pay for a cabin.

I have travelled to more than 15 countries and have experienced many different travel conditions, so I do not make this complaint lightly. The combination of the confusing booking system, the duplicate ticket issue, the excessive waiting time, the incident with another passenger, the poor condition of the ferry, and the unacceptable service has made this a thoroughly unsatisfactory experience. Actually my worst travel experience ever.