GripGrab Reviews 

The customer service is shocking. I am trying to return and item, which I am told you need to email GripGrab to do but they are not responding to me. 5 emails, messaged on their Instagram nothing. I want my money back please!!!!

I bought the RIDE jersey and bib shorts from GripGrab and am extremely fond of the esthetics, the feel, the functionality and the quality. I ordered to their size recommendation and all fits perfectly. Yet, after two times in the washing machine, I found a stitching on the shorts opening up. I contacted customer service at GripGrab and sent a photograph of the stitching. GripGrab responded immediately, evaluated the case and replaced the shorts at no cost with a new one. Their customer service is unmatched! Super friendly, personal and obviously bike riders themselves.

Fantastic Pacr Waterproof Gravel Shoe Covers. Very high quality and durable. These are the best quality overshoes I have ever bought. Using them for XC mountain biking in UK winter (3 months so far). Very durable which is the key factor for off road use - most other brands of overshoes I have purchased can't handle the wear and tear off XC MTB use but these are up to the job. Very pleased.

Ordered some cycling gear and I’m super happy with it. The quality’s awesome—especially the gloves and shoe covers. Everything fits well and feels made to last. Shipping to Spain was quick. Ordering again!

I have tried twice to email GripGrab regarding a return.
No answer
I bought my husband some cycling gloves which are useless. One hand is smaller than the other. £45 down the drain!
Problem now resolved. GribGrab now refunding money. Many thanks

I had a problem with the return as no one from Customer Service had replied to me. Fortunately, I was now able to solve the problem with the help of the customer service. Unfortunately, all my emails ended up in the spam folder, but I was informed that this problem is now being solved.
It was a bit frustrating that I couldn't reach anyone for a long time, but after that I had a very nice contact with customer service. Morten was very solution-oriented and helped me.

Gripgrab excels from A-Z in the customer journey. Been using their products for 10 years in harsh conditions and the quality is great all around.

After receiving my order I have been informed that I owe >£80 in import duties that were not included in the purchase price.

When I asked the company about this they told me they have no way of knowing about local taxes and that I should have checked with my local customs office before placing the order! A ridiculous response and an issue I’ve never had when purchasing anything online.

Will never be ordering from them again.

Huge thanks to the GripGrab customer service who helped replace some cycling gloves (a present of the incorrect size) . This was hampered by the errant UK postal services and their internal issues. All of my enquiries were promptly answered in good natured manner. The replacement gloves arrived last week and are excellent (and fit like a glove). Thanks again to all at Gripgrab.

Bought my pair of GripGrab Progel gloves in August 2018. Have worn them continuously since on road cycling. They have stood up to the constant use very well and are only now showing wear on the right hand middle finger which has split from the base. Contacted GripGrab who recommended a fix and to feedback the result. Bought a second pair of Progel gloves and received promptly from GripGrab. Excellent communications from a company that values their customers and has high quality goods. Thoroughly recommend.

Very nice gloves and socks! Very high quality run by true cycling enthusiasts. Would highly recommend to any cycling enthusiasts!

GripGrab use some very nice materials for their products!

I bought some Aerolite Insidegrip Short Finger Gloves and they feel amazing! I needed something to protect my palms because of psoriasis and these gloves are swooping around your hand like they were made for it, it feels like an extra layer of skin!! I also really love that I, FINALLY, found some fingerless gloves without padding in the palm!!!

I have also tried some ear protection from cold weather and it works really well too!!

I will definitely buy more GripGrab products again!!!