Good products, grotesque customer support
Good products, grotesque customer support.
Contacted Grohe to report that one of their online installation videos was truncated. No response. Sent a reminder - no response.
Installed my Grohe Solido. A piece of the installation notice has gone missing. Trying to find the PDF online - impossible. Only certificates and videos are available - no matter whether you search on Grohe.de or Grohe.fr.
Trying to contact the customer support through their contact form - impossible (Etwas ist schief gelaufen {1CE5ED73-96A6-4DB1-85C0-F625F7F8AE3A})...
Trying to call them by phone at 12:00 on a Friday - I am told I call outside the opening hours, which are 8-15:00...
Ridiculous.
This is ridiculous.








