Guestit AB Reviews 

I booked an apartment in Åre 2.5 months ago for the ski holiday in February 2027. Suddenly, I received an email saying the apartment was no longer available.

Despite several messages and five phone calls, Guestit never called me back as promised. They initially claimed there was a "major issue," but I later learned by phone that the apartment had been sold.

I requested a comparable replacement apartment at the original price, as outlined in Booking.com's accommodation partner terms. Guestit declined, even though other apartments were available in the same building. These were now being offered at significantly higher prices than when I made my original booking.

If you want peace of mind that your accommodation will actually be available when you arrive, book somewhere else!

I wanted to make a reservation for an apartment in Stockholm. I filled in all of the information and credit card details to make the reservation and press pay. The system had an error and did not provide me with any confirmation of the booking, however the payment went through. I sent them an email and waited over an hour during their working hours but did not get a response. Like others here mentioned, when things go wrong, it is hard to get in touch with them, and things do seem to go wrong often with this company. I am giving them the benefit of the doubt that they are not scamming me, but I will have to wait and see how they will resolve this. Regardless, I do not recommend.

BEWARE : Dishonest practices and unacknowledged technical bug.
I booked an apartment for 4 people at a price of 7,824 SEK, as displayed on the website at the time of booking. However, the confirmation showed only 1 guest, even though the price paid matched the rate for 4 people.
When I contacted customer service with screenshots to try to understand what had happened, they refused to acknowledge the possibility of a bug and told me the price was for one person only and that a supplement was required for additional guests. The problem: the amounts they quoted were inconsistent and changed from one day to the next 4,800 SEK the first day, then 3,600 SEK the following day. These figures directly contradict their own listing, which states that the 2nd person is free and that the supplement for the 3rd and 4th persons is 800 SEK each, totalling 1,600 SEK. I have multiple screenshots taken on different dates for a 4-night weekend stay to confirm this.
Without any coherent explanation, they ultimately cancelled my booking ; and the price displayed for the same dates and conditions immediately increased by over 1,000 SEK on their calendar.
All responsibility was placed on me as the customer, with no transparency whatsoever. To this day, I have still not been refunded. I have all the evidence: screenshots of the original price and fare simulations. Avoid Guestit if you want a stress-free booking experience.

UPDATE following Guestit's response:
The response from Guestit AB (a professional management company, not a private host) is misleading and avoids the real issue.
1. The Core Issue is NOT "Pricing Strategy": I fully understand that prices vary by guest count. The problem is that my initial booking was for 4 guests at 7,824 SEK (I have the screenshot), but your system switched it to 1 guest.
2. Arbitrary Fees: You claim to be "transparent," yet you never explained why you demanded 4,800 SEK, then 3,600 SEK as a surcharge, while your own website consistently shows a 1,600 SEK total surcharge for 4 guests.
3. The Bare Minimum: A professional agency should honor the price a customer originally secured after a system bug. Instead, you cancelled and immediately increased the base price on the calendar.
4. Selective Communication: I sent numerous emails with documented proof. You never answered my specific questions about these shifting surcharges in writing. However, you suddenly tried to call me only after I posted this review, clearly more concerned about your public image than resolving the actual dispute.
It is unprofessional for a management firm to claim they are "fed up" with a customer who is simply asking for price consistency and honesty. I have posted the full email thread and all evidence on Google Maps (search for Guestit AB). Future guests can judge for themselves

FINAL UPDATE: Guestit claims they "normally wouldn’t engage," yet they choose to respond with misleading statements.

Selective Ignorance: Despite our lengthy email exchange, you never answered my specific questions about your inconsistent manual quotes (4,800 SEK vs 3,600 SEK). You are now pretending to be "transparent" while having avoided these core questions for days.

The 1,600 SEK Fee DOES Exist: You claim my evidence was based on "unrelated examples." This is false. I performed simulations for my exact dates and for similar weekends before/after. In every case, the system showed a total surcharge of 1,600 SEK for 4 guests (800 SEK per extra guest beyond the 2nd). Denying your own live pricing for this flat on your own website is a blatant attempt to mislead the public.

The "Dynamic" Excuse: You mention that price depends on "inputs and timing." It is a very strange coincidence that the base price for 1 guest increased by over 1,000 SEK on your calendar immediately after you canceled the booking, when i wanted to rebook.

Backend vs. Frontend: You claim your "logs" show no error. However, I have a screenshot of the payment screen clearly showing 4 guests for 7,824 SEK. If your backend records 1 guest while your customer-facing site displays and charges for 4, that is a technical failure.

You chose to cancel rather than honor the price displayed to the customer. I have posted l email thread and all screenshots on Google Maps. Future guests can check the evidence and see that your "explanation" doesn't hold up against the actual data from your own website.

I have provided more than enough documented evidence and clear facts for future customers to make their own judgment. Like Guestit, I will not engage further in this debate. My goal was simply to expose the lack of transparency and the technical inconsistencies I encountered. The screenshots and email logs speak for themselves. This will be my final word on the matter.

We booked an apartment for nine days. This was our fifth visit to Åre, and we always stay at the Tott Hotel. This was our first time using this host. Their rates were lower than their competitors, and the room was more spacious (although the room was in somewhat worse condition).
I would rate the host's service highly. Booking was easy, the electronic keys arrived on time, and the support team responded promptly to my questions.
Unfortunately, we encountered some issues during our stay—the internet stopped working halfway through. It turns out that the electronic keys on your smartphone stop unlocking the doors after a while after the internet is disconnected. Had we been warned about this behavior in the app, we would have taken care of roaming data in advance.
The host resolved this issue quickly.

Booked a 3 bedroom flat with three of my friends in stockholm. Lovely apartment, clean and central. Would book again. Great and helpful host before, under and after the stay.

Be careful: They have a way different location on the listing, after booking & paying we got the "real" address what was fare out the city and not even near to the listing location. We contacted them twice about the issue and we never got an answer, some discount, some explanation... That should not happen and is not fair. Besides that it is a nice, comfortable, clean flat.

So i was supossed to stay at one of there apartments at Tottsvägen from 26th to 29th of june, but when i downloaded their app and tried to get my keycard, it just said that "an error occured during the issue of the keycard. Well it does happen sometimes that the system does not work, but that is actually not my problem. My problem is when you try to get in touch with their support, it does not exist at all. I sent them an email and waited an hour. I called them multiple times, waited in the phone qeue for 20min. Nothing happened. As a result hereof I decided to find another place to stay. It is just totally unacceptable that their system has an error that makes it impossible to get acces to your appartment/room and that their support doest not exist. I can not recommend to to ever book from Guestit. It might be fine when their system works, but when it doesnt, well then you are in trouble...

We stayed for over a month, and extending the booking became extremely complicated. No working phone number, no real-time support, and very poor communication. We were told we could stay in our current rooms but then received keys to different ones without explanation. Even after paying for the extension, the staff refused to provide receipts. On top of that, we had to pay an extra 700 SEK per room just for extending our stay. Very disappointing experience and unprofessional customer service.

Third time i book my accommodation in Stockholm with Guestit.
Very satisfied with everything.

Everyhing worked as promised. The appartment has great views and is very close to the slopes.

The apartment provides only the bare essentials - nothing beyond the basics. It includes a bed, a bathroom, and a small kitchen corner, but don't expect any additional comforts. There are also some unusual policies worth noting. For instance, the check-in time is set at 16:00, which is quite late compared to industry standards. When I requested an earlier check-in at 14:00, I was informed that it would only be possible if I paid for an additional night. According to me, that's a completely unreasonable fee for only two hours!
Additionally, guests are required to clean the apartment and wash the dishes before checking out; failing to do so may result in an extra "cleaning fee". On top of these inconveniences, the apartment was uncomfortably cold during my stay, and the shower was partly broken. Hence, while the apartment covers the basics, there are several drawbacks to consider.

At first, there was a small issue with the Wi-Fi not working, which was a bit frustrating. But as soon as I reached out to the team, they responded quickly and got it fixed in no time. After that, everything went smoothly—the apartment was clean, cozy, and in a great location.

When I arrived, there was a small issue with the heating not working, but I contacted the staff, and they fixed it really quickly. They were super helpful and made sure everything was perfect for the rest of my stay. The apartment was clean, comfortable, and in a great location.

I had a great experience. The staff were very friendly. The place in Södermalm was clean, comfortable, and felt like home. I would highly recommend Guestit to anyone looking for a nice and easy stay.

I had an amazing experience with Guestit AB! The check-in process was smooth, the apartment was spotless, and everything was exactly as described. The team was super responsive and made sure I had everything I needed for a comfortable stay. I would definitely book with them again—highly recommended for a hassle-free and enjoyable experience! 👏✨

It was smooth and fine. We booked a one-week stay in Stockholm. It felt a bit strange using the app at first, but once we followed all the instructions, it worked perfectly and turned out to be amazing (even though I was initially skeptical).
During our stay, we had an issue with the shower, but the host responded quickly and sent us a new shower hose within a few hours.
Overall, we had a nice stay and will definitely use it again 👍!

Apartment same as pictures , easy process and excellent comunication with host

I recently used Guestit AB for booking accommodations, and I must say, the experience was fantastic! The platform is incredibly user-friendly, making it easy to search for and compare different options. The booking process was smooth, and I appreciated the transparent pricing with no hidden fees.

Customer support was also top-notch. I had a few questions before finalizing my booking, and the team responded promptly with clear and helpful answers. It’s always reassuring to know that help is available if needed.

The property I booked was exactly as described, and the entire stay went without a hitch. I felt confident using Guestit AB, and they definitely lived up to my expectations. I’ll certainly be using them again for future trips!

Highly recommend Guestit AB to anyone looking for a reliable and hassle-free booking experience. 5 stars! ⭐⭐⭐⭐⭐

I have stayed in many different Airbnbs. Had a good stay at Olof’s property, managed by the Guestit team. I had some questions during my stay that were resolved quickly. Recommend

Guest it has been a great experience, they offer amazing properties and reliable amenities that have allowed me to have a great experience and stay, will definitely come back.