Guestreel Reviews 

14
•
TrustScore 4 out of 5

4.2

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Company details

  1. Event Technology Service

Written by the company

Collect photos and videos from your event guests through a simple QR code - no app required.


Contact info

4.2

Great

TrustScore 4 out of 5

14 reviews

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No recent history of asking for reviews

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4.2

All reviews

(14)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

It worked smoothly from start to…

It worked smoothly from start to finish, and most importantly, it helped me collect some of the best and most spontaneous photos from the event in their original quality. So easy for guests to use and absolutely worth every penny 👍

July 24, 2026
Unprompted review
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Reply from Guestreel

Thanks so much! 😊 We’re really glad GuestReel was easy for everyone to use and helped you collect those spontaneous moments in full quality. Hope you enjoy looking back on them for years to come!

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Rated 5 out of 5 stars

Perfect for collecting birthday memories

We used GuestReel for my birthday party and it was honestly such a good idea. It was super easy for everyone to use, guests just scanned the QR code and uploaded their photos and videos without needing to download any app.

It made collecting memories from the night so much easier, especially the candid moments you usually miss or have to ask people to send later. Everything was in one place and easy to download afterwards. Really simple, fun, and perfect for parties or any event where you want everyone’s photos together. Definitely recommend!

July 4, 2026
Unprompted review
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Reply from Guestreel

Thanks so much! 😊 So glad GuestReel made it easy to collect all those birthday memories, especially the candid ones. Hope you enjoy looking back on them!

Rated 1 out of 5 stars

No customer service - out of business?

I tried Guestreel through the free trial, it worked great, so I signed up to use it for my wedding. There was an issue, making my free event my paid/wedding event, and I contacted customer service. I contacted them multiple times over the next four days, through email and chat, and received no response (though I did get multiple automated prompts to leave reviews and reach out if I had questions). I think they have gone out of business or at least stopped providing customer service.

June 15, 2026
Unprompted review
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Reply from Guestreel

Hi Stephanie,

We’re truly sorry for the poor experience and for leaving you without a response when you needed our help.

Your messages were unfortunately missed during a transition period within the Guestreel team. By the time we became aware of the issue, far too much time had passed, and we issued a full refund for your payment.

We completely understand why the lack of communication made you concerned that Guestreel was no longer operating. We are still very much in business, and we have since improved our support processes to ensure messages are seen and answered promptly.

Rated 4 out of 5 stars

Fantastic Customer Service

After a quick trial it became apparent that this product wasn't exactly what I was looking for. However the communication was excellent and very swift.
Unprompted I was generously offered a full no quibble refund.
Although I have subsequently found something that does the exact thing I required I haven't found anything that is as easy to use and great looking at Guestreel

February 5, 2026
Unprompted review
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Rated 5 out of 5 stars

UPDATED: Seems to work great but some technical issues...

We made a test album and that worked great. But I think purchasing the unlimited tier before the test event was done might have caused some sort of error with our account so hopefully customer service can resolve the issue with not allowing us our other two event slots.

Update: I submitted a ticket about the issues and was issued a full refund for the secondary payment. We are still pleased with the service and happy we get to collect so many memories from the people we love and who love us! Thanks for the quick responses!

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

This service worked wonders

This service worked wonders!

I used this for my latest event that i hosted with my friends, 50+ invited and everyone thought it was a great time to use and very simple aswell. I recommend this to everyone that needs a simple way to collect images and memories from your event in one, easy to manage location.

Thank you guestreel!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wedding Guest Photos

Ive been searching for ages for the right ‘easy to use’ guest photo upload for our wedding. Im in my 50s and our wedding guests will be similar age, so we needed something super easy to work out. The trial was great. And super easy. If you need any assistance, the response time is really fast

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer support *****

We've just used Guestreel for our wedding, and whilst I had a few teething problems (my phone not Guestreel) Lewis's support throughout was quick, easy to understand and always in good humour.

The guests found it easy to upload, and view everyone else's photo's & video's too. We got to see lots of fun stuff that we would have missed if not for Guestreel and more have being uploaded when people got home.

Top marks guys, thank you.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Worked perfectly for our wedding

We used Guestreel at our wedding and it was exactly what we hoped for. Setting it up was simple and guests started uploading photos right away. Nobody had to download anything or make an account which made it easy for everyone to join in.

We ended up with so many fun pictures that we probably wouldn’t have gotten otherwise. The live gallery on the TV during the party was such a nice touch. People loved seeing their photos appear in real time.

Everything worked smoothly and looked great on both phones and computers. When I had a question before the event, support got back to me quickly and were really kind.

It’s a great idea and I’ll happily use it again for future celebrations.

July 26, 2025
Unprompted review
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