Gym and Fitness Reviews 

4,282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful and polite, offering knowledgeable advice without any sales pressure during purchases. People consistently praise the solid build quality of the fitness equipment, noting that everything arrives securely packaged and always functions smoothly from the very first use. However, some customers also noted occasional unexpected delays or communication gaps regarding their scheduled home deliveries. A few people additionally experienced minor inconveniences with missing or damaged parts upon initial product arrival, though customer support teams typically worked hard to resolve the issues quickly.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, solid build, and smooth... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust build and durability of the... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and professional approach.... See more

Service

Users describe positive interactions with service, highlighting helpful, professional, and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Just purchased the C10 - I called their sales team with a few questions and Jonathan answered easily - was having issues with the humm option for payment, unprompted Jonathan followed up on a Saturday... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,282)

406 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unopened but great so far

To be honest still waiting for the whole gym set up so bench is in the box. Will come back if once opened it turns out bad but unlikely. Delivery etc was great so expecting same from the product.

July 6, 2026
Rated 5 out of 5 stars

Excellent service

Staff on the phone were so amazing and helpful. I had a few questions and once those were clarified, my order was completed and delivered so promptly. Thank you so much

August 14, 2026
Rated 5 out of 5 stars

Very fast delivery and frequent update…

Very fast delivery and frequent update on my order. Thank you.

August 10, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Winnie,

Thank you for your kind review. We’re glad to hear your order arrived quickly and that our updates kept you informed along the way. Thank you for sharing your experience with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I've spent thousands on gym equipment over the years, and Gym and Fitness is one of the few companies that has never let me down. Great prices, great shipping, outstanding customer service, and quality gear every time. From my Force USA leg press to my latest bench setup, every purchase has been hassle-free. When a company makes spending money this easy, you know they're doing something right. Highly recommended! 💪🏽🏆

June 28, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Obi,

Thank you so much for the amazing review and for your continued support! We’re incredibly grateful to be your go-to for your home gym needs. It’s fantastic to hear that you’ve had consistently great experiences with us. We truly appreciate your recommendation!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great purchase

The purchase process was easy and the item was delivered quickly. The barbell is exactly what I was looking for as I find the longer barbells cumbersome. Thanks Gym and Fitness

August 4, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sarah,

Thank you for the awesome review! We’re glad to hear the purchase process was smooth and your barbell arrived quickly. It’s fantastic to know you found the perfect fit for your needs.

Happy training!
GAF Team

Rated 5 out of 5 stars

Such a great experience

Such a great experience

August 3, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Pouya,

It's so nice to hear that you had such a great experience with us. We appreciate the support and thank you again for choosing Gym and Fitness. We look forward to seeing you again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

BEST customer service anywhere

The customer service from G&F was absolutely exceptional. Their friendly service, responsiveness, and the sheer ease of getting in touch with them are a huge part of why I continue to choose G&F for all my home gym needs. They consistently make the entire experience effortless.

August 3, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Paul.

Thank you so much for the incredible feedback! We’re so glad to hear our customer service has made your experience easy and enjoyable. We truly appreciate your continued support and loyalty. We’ll be sure to share your kind words with the team :)

Happy training!
GAF Team

Rated 5 out of 5 stars

We are so impressed with not only their…

We are so impressed with not only their product but also their services and communications. The home all in one gym arrived all the way from QLD to Sydney in just a couple of days. There is no bisinesses like these guys in Sydney. We would only buy from them from now. Thanks,

August 17, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi,

Thank you so much for your wonderful review! We’re happy to hear you’re impressed with both our products and service. It’s fantastic to know your home gym arrived so quickly and we truly appreciate your continued support.

Happy training!
GAF Team

Rated 5 out of 5 stars

Whole process was a breeze.

Easy process to engage with a sales rep. Delivered from QLD to WA in under a week. Finally had time to put the c10 V2 together and it was quite easy if you have a second pair of hands for a few steps. All the parts and the associated bolts are in labelled bags and pieces per step. They couldn't make it any easier. Great bit of kit too, all the pulleys and smith are super smooth. Great look visually and an upgrade to the V1.

July 31, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jacob,

Thank you so much for the fantastic review! We’re thrilled to hear the whole process was a breeze, from working with our sales team through to delivery and assembly. It’s great to know you’re loving the C10 V2 and its smooth performance. Enjoy your new setup :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym Flooring

Easy to order on the website. Delivery was very quick

July 29, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Michael,

Thank you for your review! It's nice to hear that you find ordering on our website easy and that you're satisfied with your delivery experience. Enjoy your new gym flooring tiles!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Reactive to customer questions and timely delivery of a high quality product.

July 29, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sue,

Thank you for your feedback. We're pleased to hear about your great experience with your purchase and we thank you for taking the time to share this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent Customer Service

Great products! Helpful staff! Excellent communication from point of sale to delivery! 10/10.

August 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thanks a lot for sharing your fantastic experience with us. We're happy to hear our team has been helpful throughout. Thank you for choosing Gym and Fitness and we look forward to serving you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service, I’ve been in contact with Gabe my last few purchases and he has gone above and beyond. Also very quick delivery and solid equipment.

July 31, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ethan,

Thank you for taking a moment to share your awesome experience with our team. We appreciate the support and look forward to assisting you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Greg,

Thank you very much for sharing your feedback with us. We're glad you had a smooth ordering and delivery experience. Thanks again for sharing this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent purchase products are quality…

Excellent purchase products are quality and prices are friendly Ordering was easy..Customer service friendly and prompt on reply
Thankyou

July 20, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nikki,

Thank you for your feedback. We're are pleased you're happy with your purchase and are glad to hear you find our customer service friendly and helpful. We hope your purchase helps you improve your fitness journey.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matt,

It's really great to hear you are happy with your purchase. Thank you for choosing Gym and Fitness and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service, equipment and logistics!

Ordered a multiple machine home gym weight lifting setup, the team have been so easy to work with in terms of getting a great deal and organising shipping at a very fair rate!

Will be using them again in the future!

Thanks GYM and Fitness!!!!

July 21, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tristan,

Thank you for your awesome feedback and for sharing your experience with us. We're pleased to hear our team has been helpful throughout your ordering experience. Thank you for choosing Gym and Fitness and we look forward to serving you again in the future!

Happy training!
GAF Team

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