gymfinitykids.com Reviews 

I recently took my 3 year old daughter to Gymfinity in Ellesmere Port for a trial session, and unfortunately, the entire experience was an absolute disaster. Having since read some of the other reviews, I genuinely wish I had seen them beforehand, as I wouldn’t have bothered attending.

From the moment we arrived, there was no acknowledgement or consideration for children attending for the first time. My daughter had never participated in gymnastics before, yet there was very little introduction, reassurance or guidance to help her settle into an unfamiliar environment.

What concerned me immediately was the number of young children compared with the number of coaches. There appeared to be just two young coaches supervising a large group of three and four-year-olds. In my opinion, there should have been at least four members of staff to provide adequate supervision and support, particularly given the age of the children and the activities involved.

The children were briefly shown what to do and then expected to get on with it. During the very first activity, my daughter slipped between two benches and hit her mouth, injuring her lip and causing it to bleed.

What happened next was even more disappointing. One of the coaches clearly looked over, saw what had happened and then simply looked away without offering any assistance. I took my daughter over to the other coach, who appeared completely unsure of how to respond. I had to point out that my daughter was bleeding and needed ice. Her response was to ask whether I thought the incident needed recording in the accident book. Given that a 3 yr old had sustained an injury that and was bleeding during an activity, I would have thought that was fairly obvious.

Approximately 20 minutes later, the coach eventually approached me with the accident book. When I explained again how badly my daughter had hurt her lip, she looked at my daughter, who is mixed race, and asked, “Are her lips always that big?”

I was genuinely speechless. What an incredibly ignorant, inappropriate and insensitive comment to make about a child, particularly one who had just sustained an injury. Rather than showing concern for her wellbeing, the coach chose to question the natural appearance of my daughter’s lips. I found this deeply upsetting and completely unacceptable.

What makes this experience even more disappointing is that my eldest daughter attended Beth Tweddle Gymnastics in Widnes when she was the same age, and the experience was fantastic. The coaches were attentive, encouraging and professional, and the children were appropriately supported. Sadly, what we experienced at Gymfinity Ellesmere Port was a far cry from that.

I fully appreciate that accidents can happen in gymnastics, particularly with young children learning new skills. However, it is how staff respond to those accidents, the level of supervision provided and the way children are treated that really matters.

I left feeling incredibly disappointed, angry and concerned about the standard of care and supervision. A trial session should be a positive introduction to gymnastics, especially for a three-year-old experiencing it for the first time. Instead, my daughter left with an injured lip, and I left with absolutely no confidence in the staff.

I certainly won’t be returning, and based on our experience, I would not recommend this facility to other parents of young children.

Far too many kids per instructor, and it showed. The first 20 minutes of the session went on splitting children into groups. Parents aren't allowed to wait inside, so you're left outside in the rain or cold, and the doors only open two minutes before the start, which leads to a chaotic rush. The area around the building has no lighting, which is a real safety concern with the risk of slipping and a personal security worry when arriving or leaving in the dark. Instructors don’t really care about engaging the kids, it is just a box ticking job for them.

🛑 Don’t bother!
🛑 Take your money
🛑 Go to 1 session
🛑 Cancel the next 2
🛑 Told replacement sessions will be put on
🛑 No sign of replacement sessions
🛑 Speak to head office twice who are so rude
🛑 Wake up this morning to find the next months payment has been taken
🛑 Speak to head office who won’t cancel pending transaction
🛑 spoken to other parents who feel the same
🛑 Diabolical disgusting customer service

First ever toddler session they did not put any padding on the bar. When the coach attempted to do a flip with my son he banged his head.
He has since never performed a single activity with the coaches.
I cancelled my subscription using the online portal, and they took another payment from me. I emailed customer services the same day only to be told that they could not give a refund.
0/10

No encouragement from coaches just act bored and going through the motions. I noticed my daughter was less confident each week I wouldn't recommend

My daughters coach is lovely. She does a great job.
One issue i have is when I try and buy a snack for my son from the shop. There is NEVER any staff!
And that reminds me, there is NEVER any staff on the front desk either. They need to employ someone to deal with these two issues because the customer service non existent.
Today I and another person was let in by a child that had to climb over the front gate to the desk. She was attending a all day class. That is also a safety issue for other children attending.

You have to pay a monthly fee to the club even in summer/Christmas when the club closes. They claim that the fee is split over 12 months but it does not make sense. The worst part is that they cancel lessons quite often and never offer make-up lesson which they claim they will. We have 4-5 lessons being cancelled in the past 6 months. I write many emails asking for make-up lessons or otherwise a refund and they finally agree to refund but it is a "one-off courtesy". That means you never have your money back again in the future if they keep cancelling. We have quitted the club and I don't recommend this club unless they change their way of administration.

The classes are okay I think but it's very much a corporate company and not a local gym. You have to pay a subscription and when they cancel classes they won't give you a refund. Instead they tell you they will offer 'make-up' sessions bit 6 weeks later we still weren't even offered one of the make up sessions. I don't think this is the place for aspiring gymnasts.

Please do not leave your child here. I witnessed a member of staff shouting at a child and being quite rough . Other members of staff did nothing. I informed the child’s parent when they collected him

My daughter broke her toe during a training section at their gym,I was not formally informed of this injurry, no first aid was administered, my daughter narrated what happened to me and i got back to the manager but they lied and denied nothing happened. They don’t care about the child but all they are after is the payment. Even when my daughter was still receiving treatment they kept collecting money. Enrolling your child there is at your risk. My expirience with them was bad and i regret ever sending my child there.

I’d give zero stars but that’s not an option. The staffing levels are unsafe, they don’t put kids in the right age groups, and then when you DO cancel they claim you didn’t follow the correct process and somehow they draw more money without authority from your debit card. Without a direct debit mandate. And then refuse to return the stolen funds.
These people are charlatans, thieves, degenerates and fundamentally evil people. I assume they’ve endangered kids too, it’s on-brand.

Gymfinity Cambridge unfortunately led to our child losing interest in gymnastics. All we wanted was for our child to reach the intermediate level. There was only one skill left for them to reach intermediate, they had mastered all the other skills, the remaining skill was (“circle up”). It was said that Gymfinity required private lessons. However, these private lessons did not focus solely on the one skill they were struggling with (“circle up”) and they were still placed in the intermediate group. Afterwards the instructor changed and said our child was not sufficient for intermediate and needed to go back to beginner, they messed with our child's psychology. I also think that the needs of the children were not sufficiently met with appropriate coaching and lesson planning.

I love the concept of Gymfinity, I think the easy membership system is good, the actual location is ideal and all the equipment and space is perfect for kids to have a great time. However, I am left a little disappointed about the lack of knowledge and experience from the staff around the pre-school sessions. I find that these are not nearly as engaging as they need to be for such a young audience, and there is no really effort from the staff to actually encourage the children to join in and listen. When working with young children (like my son who is 2), there needs to be a lot more enthusiasm and engagement to ensure the children want to do what they are supposed to. Often in these classes the children lose interest and start messing around. I have also found that some of the activities are not age appropriate and are far too difficult for 2-3 yr olds (e.g cartwheels and pushing up on parallel bars).

My son has attended the new Wythenshawe club since it opened in January 2026. Amazing club with really friendly, supportive and caring staff. Nicole is fantastic with the kids and sets challenges that suit each child while ensuring they all learn the same skills and tasks — she’s brilliant at motivating them. Becca, Kyla and Lisa all seem very friendly and approachable too, and my child is always happy with any of them. When I needed help, Ben (the manager) went above and beyond to assist me even when he didn’t have to, which really meant a lot.
It was a bit hectic when it first opened, but that’s to be expected with a new club and things have settled down, running very smoothly now. My child genuinely looks forward to attending each week — he loves learning new things and showing his coaches what he can do. The “star of the week” is a real highlight for him, and even when he doesn’t get it, hes still happy and all the coaches make an effort to congratulate all the children so everyone feels encouraged.
I wouldn’t hesitate to recommend this club — great environment, great staff and my child has settled in really well and is starting to show the real him again and building in confidence! thank you to each and every one of you.

The coaches just sit around on their phones not watching the children.
The coaches are very young teenagers too.
Not very well run