Gymgrossisten Reviews 

Had a minor issue, but it was resolved immediately through customer service with no delay at all. Problems can happen anytime, what matters is how they’re handled, and the support team responded professionally and efficiently.

Big Thanks to Arion

Ordered creatine this year and found out the batch was having a sour/fishy smell to it. Googled it and turns out its bad, one may not get ill but it probably lost its function.

It took three weeks to get my money back and at first they simply told they would ship back the batch that I've returned due to that "they deem the scent as normal for naturel creatine".

When I did not accept this and warned I would take it further I finally got my money back.

In the end I as a customer got my money back but it should not have to be this hard. I even doubt they have warned other customers about this bad creatine batch (of which I have clearly mentioned the production date and batch date which is on the packaging).

Due to this unfortunate series of events I do not recommend this supplier and warn anyone to thoroughly check what they bought there.

Edit: btw if I send an email to the customer services it takes nearly a week to respond, here they seem to be able to answer in a matter of hours. This is exactly how important individual customers are to this company.

Got what i bought and will buy here again but could of been cheaper ofc!

I received a protein product with a tear in the packaging. I contacted customer support and they responded very quickly. They were understanding, professional, and offered a simple and fair solution right away.
Their communication was friendly, professional, and they genuinely cared about resolving the problem in the best way possible. It made the whole experience stress-free and comfortable. Really impressed with their service. Highly recommended!

My parcel was "delayed" by Postnord, and then instead of being delivered to my home was taken to a service point an hour away for collection, I was only notified about this on the day it was to be returned. I contacted Rima at customer service and she had them deliver it to my home the next day

This website is overall good and delivery is fine. But I was disappointed by one offer. They said I would get a towel if I spent a certain amount, but the towel I received was very low quality and almost useless.

Because of this, I feel a bit misled. They should improve the quality of their free gifts.

Do not shop anything from this website online almost the expired of date product they send to you before buying check the date important

Hopeless delivery time and contact

This was literally the worst place to buy my training supplements from. I ordered for more than $300 worth of supplements which I later realised was wrong and I wanted to return it but they didn’t provide me the accurate information and they didn’t proceed with my case at all. They gave me a fake and wrong QR code to return the product with which wasn’t working and after that they ignored all my messages when I contacted them. This was purely scam. They were supposed to give me a QR code to proceed my return, but they didn’t. And now I am here with over $300 worth of products that’s going to be wasted.

Customer Service was patient and generous with their help. I couldn't have asked for more

Have been buying products from them for years. A trustworthy service with quality products! Highly recommended!

Note: this is a review for Sweden, not the US.

Have ordered from them three times I think, first and second time everything went smoothly, however, the third time I ordered only half of what I payed for was delivered, the costumer support was good and they answered within a day (although they definitely should make it easier to attach photos to your reclamation), the remaining product is now on it's way, still very annoying to go through.

I have made 9 orders the past couple of months and never had a problem until the last order where a couple the protein puddings had been broken open by the courier (not the fault of Gymgrossisten, packaging was good) and Gymgrossisten send a whole new batch, as compensation.

Excellent and fast customer support, great deals and products.

DO NOT purchase from this company. The listed delivery times are 1-3 days which is incredibly misleading. It is 1-3 days once they actually decide to ship it which is flat out LYING to their customers. Because of this crap, I now have to go out to a physical location to buy pre workout which means I am paying DOUBLE this month because I wont have anymore in a day or so. This is insanely unacceptable and I WILL NEVER purchase from this poor excuse of a company. When I say that I am frustrated, I cant emphasize it enough... this is disgustingly horrendous lying by gymgrossisten. Those 1-3 arent accurate by any stretch of the imagination. I received an email from them today stating that it will be delivered soon but I HIGHLY doubt that it will... I wouldnt be surprised if I dont receive it until the middle of next week or possibly the end of next week. Im surprised there hasnt been a lawsuit for deceitful practices by the company.... dont buy with them... save your money for some other establishment that actually delivers when they say they are going to deliver. Absolutely disgusting of gymgrossisten.

Cancelled an order before they had shipped it, 1 week later I was still being charged for the item on Klarna. I contacted the web chat support on 3 separate occasions, I called them on the phone once and they were very unhelpful and each time they said the problem would be fixed in the next few days. Fast forward 5 weeks and I am still being charged on Klarna for an item I don't have.

Got my protein last time, no issues. Tried to buy a second time after the last one ran out. It's been a week and many tries, but they do not accept my cards. Tried different ones so it's not a card issue. Little customer service. Guess no protein for me :(

Terrible service, if you don't like something, don't send it back to them. I returned one delivery and never got my money back. They said they can't help me with that.

I was a new customer at the gym wholesaler and what I bought now will be the last thing I buy from them! completely useless service! long delivery time! they do not maintain their delivery time as they say! I will go back to the ones I bought earlier from