GyrocopterExperience Reviews 

Very disappointed with both the product quality and customer service from IMGadgets.

We purchased an electric scooter for our son’s 13th birthday in September, and it has had very limited use since then. Less than a year later, the battery performance is extremely poor, the scooter gets nowhere near the advertised range, and even more concerning, it randomly shuts off while being ridden — which is a serious safety issue.

When I contacted customer service, I was hoping the company would stand behind its product given the minimal usage and nature of the problem. Instead, I was repeatedly directed toward paying shipping costs, diagnostic fees, and repair costs on a scooter that is barely used and less than a year old.

There was no troubleshooting support, no goodwill assistance, and no acknowledgement that the issue may be due to a defective battery or component. Responses felt very scripted and focused only on repeating their 90-day warranty policy rather than actually helping resolve the problem.

At that point, it would almost make more sense to buy a brand new scooter elsewhere than invest more money into this one.

Parents should know that while the scooters may look appealing, the company does not appear willing to support customers when issues arise shortly after purchase. Unfortunately, this experience has completely changed whether we would ever buy from this company again or recommend them to others.

I purchased this scooter less than a year ago, and after only about 4 months of light, careful use, it stopped working after I rode it shortly after rain.

I contacted customer service multiple times but never received any response, which was very disappointing.

After doing my own research, I discovered there may have been water in the motor area. Once I let it fully dry, the scooter started working again — however, the performance was significantly affected. The maximum speed dropped from 25 km/h to around 8 km/h, making it practically unusable.

For a product used gently and for such a short time, this level of failure is unacceptable. In my opinion, this is a low-quality product with poor durability and unreliable customer support.

I don’t recommend buying this brand because they never listen to the customers.

This is a company that teaches/instructs people to fly the gyrocopter. I have recently spent a couple of weeks up at their headquarters in York, having been with a different company for a number of years trying to master the art of flying the gyrocopter. I had thought that it was just not for me, that I just couldn't get the hang of it. So, I was persuaded by my son to have one more attempt, but this time with the Gyro Experience in York where he had just started to work.
The instructors are so well prepared by Phil Harwood and incredibly knowledgeable not of just the gyro but the art of teaching how to fly a gyro. My flying has just taken off thanks to them and Phil's system of teaching. In two weeks I learnt more and progressed further than I had done in the previous two years. I could not recommend them more.