Hack Your Closet Reviews 

186
•
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Great service!! Easy to use system with leaving feedback, receiving and returning boxes. Very affordable. My first few months were spot on in terms of getting my style right and sizing but Have exp... See more

Company replied

Rated 4 out of 5 stars

I really enjoy receiving the new box every month, and try to challenge my style by wearing also the clothes I'm uncertain about at first. A lot of fun! I also like the sustainability aspect and that I... See more

Rated 5 out of 5 stars

Stylist in a box! I liked the idea, mostly for sustainability reasons (and limited storage at home) and I'm liking clothes more and more with each box. Customer support is great when you email them. O... See more

Company replied

Rated 4 out of 5 stars

A really good product! I’ve received 5 boxes by now and have decided to continue for another six months! It took a few boxes before it got really good. But the customer service is great and they answe... See more

Company details

  1. Thrift Store
  2. also in
  3. Clothing Store
  4. Kilt Shop and Hire

About Hack Your Closet

Written by the company

Online personal styling

HYC

Hack Your Closet is a subscription service that prolongs the life of clothes and reduces waste in the clothing industry. It has Sweden's largest shared closet consisting of rescued items such as second-hand, unsold items and overstocks.

HOW IT WORKS
CREATE STYLE PROFILE

Contact info

3.9

Great

TrustScore 4 out of 5

186 reviews

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3.9

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(186)

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Rated 4 out of 5 stars

Fantastic way to update your wardrobe

A really good product! I’ve received 5 boxes by now and have decided to continue for another six months! It took a few boxes before it got really good. But the customer service is great and they answer quickly and do their best to fix and arrange new boxes more suitable for my profile. Perfect way to update the wardrobe and get the opportunity to try clothes which I might not would have bought by myself. It’s a fun time every month to get the box!

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Love this product

Thank you for a great product! I always look forward to my new box and the style has been on point every time (but stil with a surprise element)! I must have had 4 or 5 boxes now :)

April 3, 2022
Unprompted review
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Rated 4 out of 5 stars

Enjoyable!

I really enjoy receiving the new box every month, and try to challenge my style by wearing also the clothes I'm uncertain about at first. A lot of fun! I also like the sustainability aspect and that I have new things to wear without buying new produce. The app has had it's problems though, and I have received items I specifically asked not to get. Since the customer service is really good and I think it's so much fun the experience is still good!

November 27, 2021
Unprompted review
Rated 5 out of 5 stars

Stylist in a box

Stylist in a box! I liked the idea, mostly for sustainability reasons (and limited storage at home) and I'm liking clothes more and more with each box. Customer support is great when you email them. One thing that could maybe be improved is integrating customer support with the App?

October 6, 2021
Unprompted review
Hack Your Closet logo

Reply from Hack Your Closet

Hi Juta,

We are happy to have you as a Closet Hacker and ecstatic to hear that boxes keep getting better. Support in the app is a good idea as well. 😊🌼

Rated 5 out of 5 stars

Quick help and answer

Discoverd that I had received the wrong box and sent an email to the support. Just three days ( including a weekend) later I got answer and will now get the correct box in a few days. A great company both for me as a custumer and for the planet.

September 22, 2021
Unprompted review
Hack Your Closet logo

Reply from Hack Your Closet

Hi Maria,

Thank you for reaching out to us and giving us an opportunity to solve the box mix up. We hope you enjoy your new box.

Thank you for being part of our Closet Hacker Community 🌼😊

Rated 5 out of 5 stars

Christmas every month!

Hack your closet has made me to a minimalist which I love. I save money and at the same time look forward always at the end of the month to get new clothes, it's like Christmas every month! =)
Thank you for picking really great clothes to me. So far every box has just gotten better and better.

March 18, 2021
Unprompted review
Hack Your Closet logo

Reply from Hack Your Closet

Hi Melissa,

So happy to hear this! Thank you so much for changing your habits and becoming more comfortable in the way you consume clothes.

Best wishes,
Hack Your Closet team

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Rated 2 out of 5 stars

Good idea but in reality disappointing.

I decided to subscribe to what I thought was a great idea , but with this last box I will unfortunately unsubscribe.
The first box had anything to do with my style, but I decided to give it a chance.
The 2nd box I only liked half of the items but I was finally satisfied with my third box. Yesterday I got my 4th box and it seems like they did not look at my inspiration pictures+comments at all.
I asked to not receive pants and they said that they would write that in my profile. Today I pick up my box and there are pants there. My inspiration pictures are: lots of stripes, polka dots, chess shirts, basic wool jumpers... What I receive is totally different. I have asked also that I prefer natural materials such as cotton and wool, and I still receive bomull and polyester. Also, the clothes don't match with the season. I can't wear anything I have in my box this time.

January 21, 2021
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Reply from Hack Your Closet

Hello Beatriz,

So sorry to hear that you want to unsubscribe from our service. We're glad that you tried an extra box free of charge and that you liked it, but very sorry that your 4th box was not matching your expectations. We are working hard on getting better and we hope that you can one day come back to us and get impressed by our improvements.

Have a great day,
Hack Your Closet team

Rated 5 out of 5 stars

Great idea, and great execution!

I am extremely pleased with this service. I initially bought in to it because I thought it was a good idea that I wanted to support. But then I was also surprised at how much I enjoyed the service. Greatly recommend!

January 21, 2021
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Reply from Hack Your Closet

Hi Elisabeth,

We are pleased to hear that you like our service and our boxes! Please send us more info regarding if there is anything in particular that you like your boxes, support@hackyourcloset.com

Best regards
Hack Your Closet

Rated 2 out of 5 stars

I want to say I love this service BUT

I really like the idea behind it and want so desperately to be satisfied but unfortunately I am not. The service is smooth and the app could use some tweaking (especially for contact with company). I am on my second box and so far I received only two pieces that I find are wearable, size and style-wise. I will try one last box (my free one) and perhaps discontinue.

January 20, 2021
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Reply from Hack Your Closet

Hi,

Thank you for your feedback! We are really sorry to hear that you have been disappointed with your 2 boxes, we really hope that you will enjoy your extra box free of charge! Let us know if you would like to book a personal call with your stylist to explain more what you are looking for, it could facilitate for you and your stylist. If so, you can reach out on support@hackyourcloset.com or call us on +46 708 21 53 88.

Have a good day!
Hack Your Closet teamet

Rated 5 out of 5 stars

A new wardrobe without the hassle of shopping!

As a busy mum of two small kids, I really don't get the time to go around shopping and find myself often lost in the huge amount of clothing choice. I have in the past done some personal shopping and really loved it but this comes at cost and you end up wearing the same items often. With Hack Your Closet, I have found the perfect match! I get on a regular basis new clothes that do not take long term space in my wardrobe and I get the opportunity to try on things I would never have picked myself but end up looking great! The price is really reasonable and I like the fact that you can pause it at any time. Every month I look forward to receive the new box, it is like Christmas every month!

January 20, 2021
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Reply from Hack Your Closet

Hi Anne-Sophie,

Thank you for your feedback! We are happy to hear that you like our concept and service. Please let us know what you like in particular about your boxes, support@hackyourcloset.com

Best regards
Hack Your Closet Team

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Rated 5 out of 5 stars

I am at my 4th box now and I am very…

I am at my 4th box now and I am very happy with the service. Until now all clothes fitted me well :) You can personalize your style and let them know what you want through the app and you can change this any time. You also give feedback after each box, so they will learn your style. I am always very curious to receive my new box!

January 19, 2021
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Reply from Hack Your Closet

Hi Ana-Claudia,

Thank you for your feedback and kind words!

Please let us know what you liked about your boxes, you can email us on support@hackyourcloset.com

Best regards
Hack Your Closet Team

Rated 4 out of 5 stars

Quality

I did like the style and choice of cloth I've gotten but was disappointed that everything was polyester. I would prefer more natural materials

January 19, 2021
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Reply from Hack Your Closet

Hi Ann,

Thank you for your feedback!

We will send your feedback to your stylist. Please let us know if you have any other wishes for what type of items you would like for us to send.

Best regards
Hack Your Closet Team

Rated 5 out of 5 stars

Amazing clothes

Amazing clothes. Most of the times I get the things I want. I never get bored of them :) I think you are doing great job so far. You could use some combinations for the outfits as examples.

January 19, 2021
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Reply from Hack Your Closet

Hi Varvara,

Thank you for your feedback and kind words! Please email our support team about what you liked about your boxes, support@hackyourcloset.com

Best Regards
Hack Your Closet Team

Rated 2 out of 5 stars

Theoretically good but in actuality not so much.

The clothes in the box were not of my liking. I thought the idea was really good which got me to subscribe but it didnt really work out like i had thought it would. I asked for a second one but never received it and im still not clear on how to cancel the subscription.

January 16, 2021
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Reply from Hack Your Closet

Hello Annelie,

Sorry to hear that you were disappointed with your first box. Style is a very personal thing and it might take another box for your stylist to understand your style. We always offer an extra box free of charge as you asked for, but in order to prepare it we would need you to upload inspirational pictures or give us feedback on your first box. We are awaiting your feedback and we hope that your new box will give you a better experience!

Kind regards,
Hack Your Closet team

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Rated 5 out of 5 stars

Best decision ever…

Best decision ever to start this subscription!! Have dramatically reduced consumption. Thank you for helping me get there!

January 13, 2021
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Reply from Hack Your Closet

Hi Shampa

Thank you for your kind words and for supporting a healthier fashion industry.

Best regards
Hack Your Closet Team

Rated 4 out of 5 stars

Great service!

Great service!! Easy to use system with leaving feedback, receiving and returning boxes. Very affordable.
My first few months were spot on in terms of getting my style right and sizing but Have experienced continued problems with clothes that don’t fit and not really matching my style lately but have adjusted my profile and hopefully that helps.
Still think it’s a great service though!!

January 13, 2021
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Reply from Hack Your Closet

Hi Sarah,

Thank you for your feedback and for updating your styleprofile!

Style is very personal and it will make it easier for our stylist to know what type of items to send to you. You can also always email us feedback regarding your boxes, support@hackyourcloset.com

Best regards
Hack Your Closet Team

Rated 5 out of 5 stars

A great collective wardrobe service

It’s a great innovative service that I could only dream of and now in reality. It really solves my all my problems and needs in one innovative solution: having too many clothes, wanting new outfits once in a while, wanting to be sustainable. Their service is awesome and I’ve been very happy with the boxes of clothing I have got.

January 13, 2021
Hack Your Closet logo

Reply from Hack Your Closet

Thank you for your feedback and kind words!

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