Hagley West Watches Limited Reviews 

Bought 2 of the new sports watches great quality would recommend 👌

I bought the Elena, which I love. Unfortunately the mesh band gives me problems. There are times it just comes off my wrist. Cooler weather when taking a jacket off the watch comes off as well…..this morning it hit the hardwood floor for the first time. Driving down the road, it comes off my wrist. It needs a safety of some sort. Customer service wants a video but how? I don’t know when it will come off. It’s a good looking watch when it stays on my wrist.

The watches look good on the website but even though I purchased them 3 weeks ago I STILL HAVE NOT received them

Absolutely love the watches i purchased. Quality is great and they look awesome! Super stoked to have them and wear them. 5-star customer service as well. Highly recommend Hagley West. #LoveYourJourney

I now own 3 Hagley West and all 3 are great watches, I recently contacted customer service and they were very quick with their response and very pleasant to deal with.
Tim has grown a fantastic business
#LoveYourJourney

⭐⭐⭐⭐⭐ Outstanding Watches and Exceptional Customer Service!

I currently own three Hagley West watches and couldn't be happier with them. The quality is fantastic, they look great, and I genuinely love the designs.

Unfortunately, one of my watches wasn't keeping time properly, so I contacted customer services. Alex has been absolutely brilliant from start to finish. They've been incredibly helpful, professional and responsive, arranging for a replacement watch to be sent out without any fuss.

It's easy for a company to impress when everything goes right, but it's how they deal with things when something goes wrong that really matters. Alex and the team have been a credit to Hagley West.

I can't fault the service at all. Fantastic watches, backed up by fantastic customer service. A special thank you to Alex for going above and beyond.

Highly recommended! I'll certainly continue to be a happy Hagley West customer. 👏

Love, love, love my new watch. So beautiful.

The communication from the Hagley West team has been superb.

Trying to decide what watch to purchase next!

Quality watch products, beautiful design on the watch
Easy to browse and shop.
I'm enjoying using the watch I bought with its illuminated dials on the face of the watch.
Highly recommended 🤩

Bought a watch this morning which was on preorder. As it was myself that’s totally fine, but emailed to ask what the time frame would be.

I was pleasantly surprised when they emailed back this morning giving it was a Sunday and didn’t expect a reply as quickly as that.

Very fast and efficient service from Alex at the same team

I pre purchased the Canadian edition in late September and after a few weeks of not seeing it in the mail I emailed them. I was amazed at the response time! It was less than 24 hours and they were very kind in explaining that it’s a pre order.
I then went back to the site and saw it clearly visible on there as a pre order. So as one would imagine I was a little embarrassed.
Either way I’m looking forward to wearing it and have been book marking other ones I want to get.
Great company.
Love Your Journey

Love my new watch, ordering was easy and shipping was fast, got a fantastic discount while watching the live stream,
Very happy,
#love your Journey!

I am really happy with the watch I bought, it looks as good on as it did online. Delivery was very quick, I ordered on Thursday afternoon and it was delivered Saturday morning. I have already ordered another watch 😊

I had a couple of questions about a watch I was purchasing, the customer service from Alex was prompt and dealt within a matter of hours. Excellent customer service and a business I will be supporting more in the future. Keep up the Amazing work and may the journey continue to grow

Fantastic after sales care from Alex and the team . I emailed the sales team this afternoon with a query regarding a purchase I had made, not expecting a response for at least 2 - 3 days with it being the weekend. However I had a reply immediately ! 2 - 3 emails later 18.20pm my query was completed ! Thank you Alex for taking time out of your weekend to support my query xx keep up the great service !

Absolutely fabulous watches. I have purchased many watches from Hagley West and now have a beautiful collection. I also purchase them for gifts for family members. A true keepsake.
Great quality. Highly recommend.

"Disappointing customer service from a brand I've strongly supported"

I've purchased five Hagley West watches and have regularly shared the brand's content on social media, so I didn't expect to be writing this.

On 3 October I submitted a claim for a watch that had been worn only a handful of times before the minute hand stopped working. I was asked for a video of the fault, which I sent promptly. Alex responded saying the production team would be in touch in 2-3 days. I then heard nothing for six days, despite it being a clear product fault.

When I followed up to express my frustration, I did receive an apology and was offered a replacement and later a refund. However, the issue for me was never the outcome. It was being left without any response for nearly a week as a support of the brand, a loyal and repeat customer.

The watches themselves have been good, but the aftercare hasn't matched the product. Based on this experience, I won't be buying from Hagley West again.

Customer service is outstanding and their watches are amazing. Delivery is as promised and always packaged well.
Highly recommend.

This is the second watch I have purchase from Hagley west while watching a live stream you can’t help falling for Tim’s enthusiasm for his time pieces , I have purchased the original 36 and today the sport in green both at a amazing discount shipping and payment really quick and a big thanks to Alex and the team for sorting my order issues quickly and efficiently

Me happy than ever
The Tim ‘s team resolve my issues and help me with my purchase, almost immediately that I wrote the email
Thanks to all

The watches are fantastic. The customer service is even better. I own 2 now. We had some issues with shipping but they took care of it in no time at all. They also have great discounts too. I got the second one at 70 percent off!