Haniya's boutique Reviews 

I ordered a Trench Coat from Tiktok shop as I saw House of Haniya on live. I bought the coat on the 7th of October and it was due to arrive between the 8th-10th. I got an email at 9pm on the 8th saying that my parcel was attempted to be delivered but they couldn’t catch me. I knew this was a lie firstly as I was home and there was no knock nor doorbell ring. Secondly, who delivers a parcel at 9pm? Anyways, the 10th came by and my parcel was still not delivered I just assumed that it was come later on and didn’t mind as I ordered it in advance because of an event that I had the following week. Then on Wednesday the 14th I got an email saying my parcel has been delivered around 11am. I was at home and once again there was not a single knock or doorbell. I also messaged my neighbours asking if it accidentally delivered to their house and it didn’t. So I messaged Evri who was very nice and helpful and they told me to message the company I bought the coat from which I did. House of Haniya took a day to reply to my email asking for my order number which I gave. I then wrote a lengthy paragraph talking about my frustration and instead of apologising, they tried to turn it onto tiktok saying that because I bought it off them, it’s in their hands. Evri then emailed me again saying that the only option was to get a refund so what I did was I requested a refund from House of Haniya on Tiktok Shop. The same day that I requested the refund, House of Haniya decided to reject my request without a reason. I was quite confused as they told me to message tiktok and titkok told me to get a refund. I requested the refund to get looked at by Tiktok Shop who thankfully accepted it. I am due to get my refund in 5-10 business days but without Tiktok shop I would’ve lost £30. House of Haniya is a SCAM. They are unhelpful and are just there to steal your money. DO NOT TRUST THEM THEY ARE LIARS.

DO NOT BUY!!

I ordered an item through their website. It's delivery was delayed. 5 days later the item is said to be lost. HOH did not give me a refund nor did they respond to any of email. They just simply rejected my refund request.

Luckily my bank was able to get my money back. House of Haniya should shut down. As their customer service is completely terrible.

DO NOT BUY!

Normally I order from HOH using tiktok shop because when it comes to sellers like this you can always talk to customer service and get your money back for it, but I was in turkey and didn’t have access to tiktok shop at the time so I ordered from their website, I ordered two dresses and I wanted to give one back and so I emailed them thinking nothing of it until I search up their reviews online and saw how bad it was.

I tried emailing them again after my first one didn’t get a response. I said I have the right to return the product and receive a full refund on it and how I will contact my bank and put a bad review on their website and they still have yet to reply.

But I would recommend if you guys didn’t get your refund I would say to try and sell it online via eBay or Vinted to try and get some money back at least! Or try and contact your bank and maybe you’ll get a refund for it! If I have an update I’ll put it in!

I am extremely disappointed with my experience with House of Haniya. I returned a dress and my refund was subsequently rejected because they claimed there was a makeup stain on the garment.

They sent me a photograph of the stain, but I genuinely do not know where it came from. The makeup shade shown is not even a shade that I wear, and I have clearly disputed that I caused the stain as I dont even wear foundation.

What is particularly unacceptable is the way the situation has been handled since. I have contacted House of Haniya to challenge the decision and asked for the matter to be reviewed. I have also made it clear that if they are refusing to refund me, I want the dress returned to me, as I have still paid for it.

Despite this, I am currently receiving no meaningful response and feel that my messages are simply being ignored. At present, I am left without my refund and without the dress that I paid for.

Regardless of the disagreement over the stain, a customer should not have to repeatedly chase a company simply to receive a response and find out what is happening to their money and their item.

I would strongly advise customers to be cautious when ordering, particularly regarding returns. I will update this review if House of Haniya responds and resolves the matter appropriately.

I have ordered from HOH a few times and have got beautiful pieces, however I didn't receive an abaya and on the invoice it said refunded but till this date I haven't received my refund. I emailed them saying I'm waiting for a refund and they said they have no record of this. I have been going back and forth with them via email but they said they have no confirmation from the warehouse and that I need to provide the proof of the refund? But why does the customer need to provide shouldn't they have a record of this.

⭐ 1 star

Very disappointing experience. I ordered a dress and unfortunately the attached belt arrived broken. I contacted customer service and sent photos of the damage as requested, but I still haven’t received a proper response or resolution.

I expected either a replacement or a refund, but the lack of communication has been extremely frustrating. It’s disappointing to receive a faulty item and then have to chase the company to get the issue resolved.

I would not recommend ordering from this company based on my experience.

I have been trying to contact them via the email provided on their website to return my item and they haven’t got back to me. I have emailed them 3 times over the course of 7 days. Why can’t I return??? I asked someone who was hosting the company’s TikTok live and they didn’t help me still. I want my money back for my refund! What can I do with a dress that doesn’t fit me🙄

I placed an order 2 weeks ago and have been trying for quite some time to contact them regarding my return request. I’ve tried several channels, but I’m still not getting any help. I strongly advise against ordering from here.

I recently returned a dress to House of Haniya and experienced a very poor refund process. I returned a higher-value dress but was only refunded for the cheaper item I kept. Despite sending photos and repeatedly explaining the situation, the company has refused to correct the mistake.
What’s worse, in their latest email, they falsely claimed I returned a black dress — something I never ordered — which is misleading and unprofessional.
As a customer who had to pay for the return, this experience has been frustrating. The customer service has been slow, inconsistent, and unhelpful, and I would not recommend purchasing from this company until they improve their refund policies and communication.

They sent the wrong dress and refuse to answer emails or give a solution on how to fix the issue…

I liked the dress but it was damaged upon arrival , and when asked how to return I was asked to cover the cost of the postage if I changed my mind. I replied advising I like the dress but do not want a damaged dress after paying full price, alternatively if you give me a voucher towards the next purchase I am happy to keep the dress however I was sent the same response, if you have changed your mind you can return the dress but as they are a small business I should cover the cost of the postage.
Poor customer service

Bought a dress paid for next day delivery and they never sent it out. Poor communication. No response to emails. Avoid buying from here

This company is a scam. I have been waiting for a refund for 3 months now. I've sent multiple messages in the chat, but all I get are robotic responses. They keep saying the refund issue case is closed, yet I haven't received my refund. At first, they claimed no refund was allowed because the item didn’t pass inspection, which was a complete lie. Then they agreed to issue the refund, but it’s been 3 months and I still don’t have it in my account. I've reached out to and s but I'm still not having much luck.

Haniyas – A Word of Caution
I strongly advise against purchasing from Haniyas. In my personal experience, they operate like a scam. I placed an order with them in the past, and despite taking my payment, I never received my purchase.
Thankfully, I had paid using a credit card, so I was able to recover my money through the card provider.
A piece of advice:
Avoid buying from them altogether.
If you do take the risk, always use a credit card so you're protected in case things go wrong.
Stay cautious when shopping online — it’s not worth the stress!
And now their website is shut down ... what a joke!

I would contact your bank providers and get your refunds back via them. Or which ever method of payment you made. Hope this helps. As I got my refund back via my bank visa disputes. Keep all your proof email correspondence receipts etc as you will need to provide all this when you make the claim.

I haven't as yet seen a company that is this bad, bought two outfits, didn't fit sent them back on recorded delivery, heard nothing. Sent email responded saying you will have refund in 4 weeks. Nothing came, got in touch again, responded it will be with you in a week. Heard nothing. Sent a message again, responded by say it has been authorized will be sent, again heard nothing. Now I will be getting a solicitor involved, this is shameful. The compony has no morals. I honestly thought it was a respected company but I was wrong. If they think I will drop this they are soo wrong. It's principle now.

Haniya owes me a refund of.less that 30.pounds which they are not refunding, total silence in the communication. I initially reminded them about the refund after 2 weeks, and they said I should allow 28 days. To be clear before the return we did communicate and agreed for the return and they also acknowledged that i should allow 28 days.

Ever since then they have not responded to my refund requests. It is really sad that this has happened, seeing other reviews now, it appears that this has happened to others.

I am really surprised by this as I have shopped from them.for many years. Unfortunately I paid by debit card and cannot claim. For those that still shop with them, I suggest you use your credit card to get protection.

I will escalate this even if it is for less than 30 pounds. It is a matter of a person's rights and to be honest, this adds up!

I never expected this from Haniya's, infact I no longer receive the auto message that they have received my message and will respond within a certain time.

Purchased a suit on 19 September 2024, tried to use a voucher as part payment but it didn’t go through (received voucher from Haniya’s in October 2023, told at that time that there was no time limit in which to use it) but bought suit anyway on card as it had a discount. Delivery date was stated on site as 21 - 23 October 2024 hopefully in time to take on holiday with me.

Emailed Haniya’s same day asking them why voucher would not work and to refund the voucher value to my bank account. No response.

Emailed them on 28 September asking for update on my query and if i did not receive a response that I would like a full refund. Received automated email stating they had a technical issue and that they would respond in 3-4 days. No response.

Emailed them on 17 October asking them to confirm whether I would receive the suit by 23 October as I was taking it on holiday. Stated that this was not the type of customer service that I had expected and that I had received better customer service by Palwasha the previous year. Received automated email stating they had a technical issue and that they would respond in 3-4 days. No response.

Emailed them on 3 November asking for a refund stating that if I didn’t receive confirmation of the refund (plus value of voucher) by 7 November then I would have to get my bank involved. No response.

I should have checked the reviews here before placing the order as I would have saved myself the hassle and time. However I have purchased from them before and not had this problem so didn’t expect any issues this time - how wrong was I!

After having read the reviews on trust pilot it looks like I am going to have to get my bank involved regardless of any contact from Haniya’s.

UPDATE: got my card provider involved on 7 November and I was able to get my money back through them within a few days. Will not be buying from Haniya’s again.

Bought 4 suits from haniyas and returned 2 as the quality was not great and returned these via royal mail tracked, the delivery was attempted twice and failed, they keep saying it hasn't come and no card has been left so I called royal mail and rescheduled the delivery as haniyas told me that I needed to do this and further more the delivery was attempted again twice and failed to deliver. I keep emailing and they keep saying they will look into this but had no further reply from them. Customer service is absolutely appalling! Really regret buying from them and will not be buying from them again also still waiting for one more suit to arrive which i haven't had an update from. Absolutely disgusting customer service. I have had better customer service from the actual designer websites from pakistan. No wonder they stopped doing Klarna!

poor quality clothing. arrived stained, marks, and ripped. not suitable for anyone to wear out or anywhere tbh. cant believe this has happened to me even when i read the reviews! i returned everything as it came the next day, two delivery attempts were made with fail, as it was reported no one was in. how can this be? ridiculous.