Hans Anders België Reviews 

Hans Anders Ronse as an expat in Belgium i must commend your Ronse store the staff were fantastic happy to address me in English totally professional and friendly. An excellent eye test and first class advice throughout. I cannot recommend this store highly enough. I have found the one shop for my eyewear needs.

On April 7, 2026, I visited the store located at Adolf Buylstraat 34, 8400 Oostende.
I was refused a free eye test because I do not speak Dutch/English fluently, even though I was accompanied by a Belgian colleague who is fluent in Dutch and could assist with translation.
I would like to point out that, under Belgian anti-discrimination law (Law of 10 May 2007), refusing to provide a service based on non-objective criteria such as language may constitute discrimination.

Happy customer

Very friendly, they have lots of collection and also good price.

The assistants in Tienen are super helpful and very pleasant, polite and fun, and most of all very professional, thank you

Fast, professionals,helphul

I had an amazing experience at Hans Anders in Hasselt. My glasses were broken, and the frames were bent. I decided to take a chance and ask if they could help.

Britt, who was behind the counter, went above and beyond. She took my glasses to a workstation and worked her magic with incredible skill and care.

A few minutes later, my glasses were pristine. Britt truly saved the day. 10/10!

Grand professionnalisme et super aimable !!!!
Je recommande à 100%!!!!

Walked in to ask for an eye test and as i spoke only english i was refused ! my wife who is Flemish was with me and offered to translate and again refused ! staff was very rude and unprofesional ! store location was Houthalen

The subscription service is super bad. I'm not 100% sure it's a scam, but here's my story:

HOW IT STARTED
- I use lenses quite for some time now, so I figured: why not go for a subscription for the 10% discount. Well I finally set up my subscription in Antwerp in a shopping mall.

FIRST BATCH
-The delivery should have been last year (December) for the first batch of lenses (paid EUR 36). Did not receive any. They fit in the mailbox....
- I get a mail to give my preferred store for delivery, I send it to the mail klantenservice hansanders be (can't add a mailadress from trustpilot), the mail just does not deliver (non existing)?

SECOND BATCH
- First of February paid EUR 36 again. Did not receive any, but got a mail that there are supply chain issues with that type of lenses (-1.5 for hydrogen lenses, which is pretty common so okay..).
- I called customer service which was quite cooperative. The dutch lady wanted to help and called twice to the closest Hans Anders store and said I could pause the subscription in the store.
- I went to the closest store, again supply chain issues are mentioned. I thought well subscription services should provide PREDICTABILITY OF CASHFLOWS. So the lenses should arive when expected. They had 2 boxes in the store, so I asked if I could get those for the February payment. No, I had to pay again for one pack of lenses (on top: it was EUR 20, no discount of 10% as in the subscription...) because it is from their stock....
- Expected delivery date of my lenses: 13 of April...
- No indication when the delivery would happen from the batch of December, they would arrive 13 of April as well they think.
- Additional info from the local store: yeah we could try to return a batch to HQ (I would receive 6 boxes) and then give money back for a couple of them, but yeah I advise you to try to do it at that point in time..

SUMMARY
Very bad overall experience. Hope for another solution, and hope from the deepest of my hearth that I am one in a million having this experience.

Very bad experience. The order status was not updated. I had to constantly follow them to know the status of my order. I ordered on 11 jan and delivery date was 25 jan i called them on 21 jan to know the status of order and they said it is not ready so i waited till 25 jan but did not get any status update so i called them on 27 jan morning and they replied that the glasses are ready in the shop in wilrijk since Thursday so i asked them why i did not receive any email to collect them so they apologise and said maybe the shop forgot to put that in system. And then asked me to go to shop and collect them.

So i went around 10 in motni g to the shop and there was a note that we are closed till 1 pm but there were people inside the shop. So i called the customer service again and explained the incident so they said we are sorry to inform you wrongly and we can do nothing . I requested them to send my ordrr at home but they said cannot do that. As a normal human being i asked them to cancell my order for which they said that the shop has to decide whether to cancel it or not .
Terrible experience for me with a company having more then 200 outlet and lots of customers i believe.
Also sent the mail sbout this to their customer service but no reply from them.
Maybe they dont need new customers and thats why the behaviour of their employees is so careless and wouldn't recommend to anyone .