Happycandy Reviews 

460
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the remarkably wide variety of traditional, retro, and hard-to-find sweets available on the online store. Shoppers are also very pleased with the secure packaging and protective bubble wrap that consistently keeps delicate items completely intact during transit. Some reviewers were not happy with the product tastes, noting unexpected flavors like soapy candies or treats that completely lacked expected sourness. A few other people also felt that certain purchases unfortunately arrived melted from warm weather, had short expiration dates, or were never received at all.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic choice of sweets,... See more

Order

Reviewers highlight positive aspects of order process, expressing strong satisfaction with the quick delivery... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Quality

People report positive experiences with quality, highlighting great original items and well-packaged goods... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic choice of all sweets,the old traditional,retro etc.ordered twice now as first through tiktok and then second order on own website. Got 10% off second order and a freebie gift of a large so... See more

Rated 5 out of 5 stars

Delivery as promised. Good price. Good expiry date. Well packaged so the fragile goods were intact on arrival. Genuine article. Will last a while now. No worries about ordering again.

Rated 5 out of 5 stars

Surprised Hubby with a selection of his favourite chocolates. Arrived quickly and was very well packed. Absolutely delighted with purchase and will use this company again. 5 star service.

Rated 5 out of 5 stars

Happy Candy is a great place to shop The prices are very good, its easy to order online and the team are outstanding. I order for collection and the time it take for my order to be ready is often fas... See more


Company details

  1. Confectionery

Written by the company

We offer a huge range of confectionery made up of over 10 categories such as Retro, American & Chocolate. All delivered to your door nationally.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(460)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Candy is a great place to shop

Happy Candy is a great place to shop
The prices are very good, its easy to order online and the team are outstanding. I order for collection and the time it take for my order to be ready is often faster than it takes me to order. Great place, even better people

September 17, 2026
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Rated 1 out of 5 stars

Says on back ov packet blue deth…

Says on back ov packet blue deth ectream sour sweet was not impressed not even 10 seconds ov sour had all ov them make a sour sweet that is sour all ov them not sour not impressed

September 23, 2026
Unprompted review
Rated 1 out of 5 stars

I have purchased from Happy Candy Uk…

I have purchased from Happy Candy Uk website and had no problem. I purchased of them on TikTok & 9 item short dated. Three being best before next month. They told me I could return but TikToc won’t. Really put me off buying again I have wasted so much time trying to send the items back & being told I can’t. With 4 kids I would have been putting a large order in for Christmas, but will be avoiding now

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, timing is great on coming, never had an order late. Always been ordering from this site and will continue ordering plus the prices are amazing and worthit!

July 20, 2026
Rated 5 out of 5 stars

Fantastic choice of all sweets,the old…

Fantastic choice of all sweets,the old traditional,retro etc.ordered twice now as first through tiktok and then second order on own website. Got 10% off second order and a freebie gift of a large sour spray which granddaughters will love.all sweets well packaged and labelled. I got variety of different things from aniseed balls and acid drops to fried eggs,green turtles etc.
Was very quickly delivered and in a nice big box with bubble wrap inside. Highly recommend this business. Will be buying again next month.
My mum(79) said the coffee flavoured toffees are lovely 😍

August 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Zero responsibility for a poorly marketed product

Very disappointed with how my complaint was handled. Happy Candy couldn’t have done more to show they do not value their customers.

I contacted customer services after receiving Liquorice Wheels that had an overwhelmingly mint-like taste. There was no aniseed flavour. Rather than acknowledging that this could reasonably be considered misleading, they repeatedly insisted it was simply my "subjective perception", despite multiple other people independently identifying the same dominant flavour.

What frustrated me most was their complete unwillingness to see the issue from a customer's perspective. This was a simple, low-value complaint that could have been resolved with a small goodwill gesture, but instead every response was defensive and focused on rejecting my concerns rather than addressing them. I was eventually told their decision was "final" with a clear refusal to address the specific point I was raising.

Good customer service isn't just about sticking rigidly to policy. It's about listening to customers and resolving issues fairly. Unfortunately, that didn't happen here. No intention to openly discuss the issue with the product or how it was marketed.

This is a prime example of how NOT to deal with a polite, well mannered complaint.

July 26, 2026
Unprompted review
Happycandy logo

Reply from Happycandy

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that the Liquorice Wheels weren’t to your personal taste and that you remain disappointed with our response.

We always take customer feedback seriously and investigate every complaint thoroughly. In this case, we confirmed with the manufacturer that the product is made to their intended recipe, has not been manufactured or stored near any mint-flavoured products, and contains no mint flavouring. The cooling sensation you experienced can be produced by the aniseed oil used in the recipe, although taste perception naturally varies from person to person.

While we appreciate that you and others perceived a mint-like flavour, we are unable to classify a difference in individual taste perception as a product fault. For that reason, our decision was based on the facts available to us and in line with our published policies.

That said, customer feedback is incredibly valuable. We’ve recorded your comments and will take them into account when reviewing future product descriptions and deciding whether to continue stocking this particular line.

We understand we haven’t reached the outcome you were hoping for, but we do appreciate you bringing your concerns to our attention and wish you all the best.

Rated 1 out of 5 stars

I had a response but one that showed no…

I had a response but one that showed no care.
Jelly tots squidgers and f1 kitkats ordered for end of primary school celebration. Put in fridge on arrival, all melted and useless. If you can’t ship in this weather and ensure product arrives in tact then please don’t bother, or offer a delayed delivery. Complete waste of money.
Communication pre delivery would have been very useful, would have happily delayed. There is no way posting these items in a cardboard box alone would achieve the product arriving in tact, I feel for anyone ordering this week or during any warm weather…just shut during the summer.

June 24, 2026
Unprompted review
Happycandy logo

Reply from Happycandy

Hi Joella,

We’re genuinely sorry to hear you were disappointed with your order.

During periods of exceptionally warm weather, unfortunately chocolate products can melt whilst in transit despite being packed carefully. Because this is outside of our control once parcels leave us, we display a prominent heat warning at the very top of every page of our website, as well as within our Terms of Sale, advising customers that we cannot cover heat damage during hot weather and recommending that customers delay ordering if they are concerned.

We appreciate that this wasn’t the outcome you were hoping for, particularly as the treats were for an end-of-school celebration. However, the heat disclaimer was in place before your purchase to allow customers to make an informed decision about ordering during the heatwave.

Thank you for taking the time to leave your feedback. We’ll continue to review our processes and website messaging, but it’s unfortunately not possible to guarantee that chocolate products will arrive unaffected during periods of extreme temperatures.

Kind regards,
Happy Candy UK LTD

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Rated 5 out of 5 stars

Delivery as promised.

Delivery as promised.
Good price.
Good expiry date.
Well packaged so the fragile goods were intact on arrival.
Genuine article.
Will last a while now.
No worries about ordering again.

May 18, 2026
Rated 4 out of 5 stars

Soapy taste

My order arrived very quickly. The Jelly bean smogs, found to have a 'soapy' taste. The rest of the order all tasted like the sweets I used to have in my school days. I'm a pensioner now! I've since ordered more 🍌 liquorice. So tasty. Thank you Happy Candy.

May 20, 2026
Unprompted review

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