Harlow Bros Reviews 267

I visited the store needing help to choose materials for a garden project. I was completely ignored for almost 5 minutes by a female member of staff who was laughing and joking with her friends. When she finally spoke to me, she just told me to order online and showed no interest in assisting.
As I really needed advice on the right products, I persisted and found a male colleague. He asked me to email the project details so he could help. I sent the same email three times. Only after the third email did he reply in a joking way saying he had finally received it.
After waiting 10 days with zero further response or help, I had no choice but to take my business to a competitor. They helped me immediately and I placed the full £6,800 order with them.
It feels like this branch is being run by irresponsible and unprofessional staff with no commitment to customer service. I don’t know if the management is aware of this, but the level of service I received was unacceptable.
I will not be returning.

Always good products, however really disappointed by the lack of response on a quality concern raised. 1 item in a large delivery was damaged and Harlow bros CS have failed to respond. Pity, as the prices and quality of the product (that isn’t broken) is always excellent.

Fast delivery and super timber

Very good quality fencing. Delive5ed on time, eady to purchase online and polite. helopful delivery drivers.
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Have used Harlow in the past always been great until yesterday pm 25th March. Required a piece of timber
8"x 48"x 1", Sorry but my measurmemts reflect my age
(76). Counter hand was very abrasive, Quoting sorry I only have that in 3.5 meter lengths. End of conversation !, Take it our leave it attitude!. Will think twice before using Harlow again.

Excellent stock levels and quality. Reasonable prices.

Great service.
There was a problem but keep me informed.
Would use again

I used the website for a small order. Online experience and communication was good. Unfortunately the courier damaged the ply sheet, about a third of the sheet was badly cracked and unusable as a result. Good experience let down by poor delivery.

Great website, able to check both products and prices. Online ordering is easy bu carries a prmium delivery rate if coming from HQ, cheaper if ordering direct from their outlets. Staff at ouitlet (Coalville) professional, friendly and very helpful.
Products are always as described and of good quality.

Exceptionally good customer service. Were happy to make a change to the order before order was dispatched. Will definitely use for any future timber orders.

Deilvered quickly on time and at a good price. Communication could be better

Easy, quick and straightforward

Have ordered several times online, it’s very easy . Collection is within a few hours and the staff at the counter are very friendly and helpful . Nice to support a local company

A** cannot fault

Good experience, no issues

The plywood we needed was available from stock, was processed quickly and delivered when I asked for it.

All in all fantastic service and experience.

Wonderful company, great service. Clearly read the order instructions. Will use again thank you.

The timber was good quality and the pricing was good, but the delivery fees are a very high.

Quick service