Harnessstuff Reviews 

Reply from Harnessstuff

Jun 24, 2026

Thank you for your review and for your positive comments about the quality of the Zilco product and the ordering process.

We're sorry that the delivery time was longer than you expected. As a specialist retailer, we stock a very extensive range of products, but with thousands of items available from Zilco, no UK stockist is able to hold the entire range on the shelf at all times. This means that occasionally we need to order products directly from Zilco in Australia before we can dispatch them.

To help customers make an informed decision before ordering, our delivery information is displayed on every product page and is also included in the order confirmation email. Whilst we ask customers to allow up to 28 days for delivery to cover any unforeseen circumstances, products that need to be ordered are typically with us and ready for dispatch within 7–10 days.

Unfortunately, around the time of your order, we experienced delays outside of our control as international couriers were rerouting shipments to avoid conflict areas, which extended transit times beyond what we would normally expect. This is precisely the type of situation that our published delivery times are designed to cover.

We do appreciate your patience and are pleased that you were happy with the quality of the item once it arrived. Thank you for choosing Riding & Harness Stuff and for taking the time to share your experience.

Reply from Harnessstuff

Mar 10, 2026

Thank you for your review and for your kind comments about our communication — we're really pleased to hear you were happy with that.

As we specialise in quite niche products, not every item is held in stock at all times, so our delivery terms do state the possibility of a 7–10 day dispatch window to allow us to source certain items when needed. I can see your order was dispatched after 9 days, which was within that timeframe, but we completely understand that it can still feel a little slow compared with next-day services offered by retailers of more mainstream products.

We really appreciate your patience and your feedback, and we're glad you're happy with your purchase.

Reply from Harnessstuff

Mar 4, 2026

Thank you for your review and for your kind comments about the product and our communication — we're really pleased to hear you were happy with both.

As we specialise in quite niche products, not every item is held in stock at all times, so our delivery terms do state the possibility of a 7–10 day dispatch window to allow us to source certain items when needed. I can see your order was dispatched after 9 days, which was within that timeframe, but we completely understand that it can still feel a little slow compared with next-day services offered by retailers of more mainstream products.

We really appreciate your patience and your feedback, and we're glad you're happy with your purchase.

Reply from Harnessstuff

Mar 4, 2026

Thank you for your feedback. We completely understand that waiting for an order can be frustrating.

As we specialise in quite niche products, not every item is held in stock at all times. Because of this, our delivery terms clearly state the possibility of a 7–10 day dispatch timeframe, and this information is also included in the order confirmation email so customers know what to expect.

That said, I can see that your order took 11 days to dispatch on this occasion, which was slightly longer than the timeframe advertised, and I do apologise for that delay.

We appreciate your patience and your feedback, which helps us continue to improve our service.

Reply from Harnessstuff

Dec 3, 2025

We’re very sorry for the delay with your order and completely understand your frustration. As noted in our delivery terms, some products do need to be ordered in specially, and this can unfortunately take a little longer. We recognise that we should have communicated more effectively, and we sincerely apologise for the lack of updates.

We also chose not to split the order because it was a very small one, and sending two separate shipments would have resulted in a financial loss while we waited for an update from our supplier. We did inform you the moment we were aware that the remaining item had not come in from the supplier as expected