Harper McDermott helped us out of a really difficult stage and I will forever be grateful for there help. They don't make u feel bad about your situation they help you to be able to see the light at e... See more
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Review summary
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Absolutely supberd service from start to finish, Constantly keep updated on case , Really helpful if you need to contact for any reason, Would definitely recommend to anyone struggling wit... See more
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Great company who helped me through a tough patch. From the first phone call, I was met with empathy and guided easily through the process. They have always gathered information quickly and provided... See more
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I was quite nervous to ask for help! After applying and getting a call back the company representative made me feel at ease and went over all the options that would suit me. I decided the trust deed... See more
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Company details
Written by the company
We are one of Scotland’s largest insolvency firms with over £250m of debts under our management. Our team of around 70 people are led by highly experienced managers with customer service always at the core of our business. Since 2009, Trust Deed Scotland®, part of the Harper McDermott group, has grown to be an established household name for debt help. Our advice team have helped over 30,000 people in Scotland with their unaffordable debt. Whether you have a Trust Deed or a Debt Payment Plan under the Debt Arrangement Scheme, we are here to answer your questions and support you at all times. Harper McDermott will support you every step of your debt journey, guiding you through key milestones and helping you navigate any changes in your circumstances along the way.
Contact info
The Reel House, 7 West, Regent Street, Glasgow G2 1RW, G2 1RW, Glasgow, United Kingdom
- 01412783989
- enquiries@harpermcdermott.com
- www.harpermcdermott.com
4.9
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent staff
I have had to contact this company again and again, without fail my query was answered and resolved with the utmost respect by Orla ❤️.
Thank You
November 10, 2026
Unprompted review
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Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
I think Matthew and the company have a…
I think Matthew and the company have a very compassionate and empathetic way of supporting and understanding people who have struggles and who felt alone with their financial.. the team supported and listened to all concerns and im very appreciated of their help. Thank you
November 4, 2026
Unprompted review
Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Matthew from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Quick response times and clear advice
October 19, 2026
Reply from Harper McDermott
Dear Mr. Brown,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
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Genuine Review
I just want to put a message on here to say how pleased and satisfied I am with the service I have received from Harper McDermott throughout the last 4 years.
I contacted them 4 years ago and they honestly have been nothing but outstanding with me. Always happy to hear from you, always happy to go above and beyond to help you out with any queries & finally today I finished my trust deed 🎉
Orla who I spoke to today on the phone congratulated me on the phone and was genuinely just as happy for me as I was for myself.
4 years & I never missed a single payment throughout due to them helping get an affordable weekly payment which has helped me live my life to the fullest the last 4 years. I can't tell you how much I wish I had called years earlier.
If your thinking about a trust deed,please do it.
Don't bury your head in the sand! Give Harper McDermott a call it is 100% worth it.
October 28, 2026
Unprompted review
Reply from Harper McDermott
Hi Aidan,
First of all, a huge congratulations on completing your Protected Trust Deed! 🎉
And thank you for taking the time to return and share such a wonderful review of your experience with Harper McDermott and Trust Deed Scotland® over the last four years. We really appreciate your kind words and recommendation.
What's particularly lovely about your review is that we can look back at just how far you've come.
You first made an enquiry with us back in September 2021, before eventually speaking to Michael from our debt advice team in October 2022. That was the beginning of a four-year journey which has now reached a very happy conclusion.
It's wonderful to hear that the affordable weekly payment agreed at the beginning allowed you to continue enjoying life throughout those four years, rather than constantly worrying about how you were going to meet your financial commitments.
And Aidan, not missing a single payment throughout your entire Trust Deed is something you should be incredibly proud of. You've shown real commitment over the last four years, and today you can look back knowing that you've successfully completed the solution you chose.
We're especially pleased that you've highlighted the service you've received throughout the process, rather than just at the beginning. At Harper McDermott, we believe that helping someone find a suitable debt solution is only the start. Being available to answer questions, provide reassurance and help with any issues throughout the years that follow is just as important.
Your comments about Orla from our customer services team are absolutely lovely. After four years of payments, that final telephone conversation must have been a very special moment for you. We're delighted that Orla was able to share in your happiness and congratulate you personally.
We'll make sure both Orla and Michael see your review. Although they helped you at very different stages of your journey, we're certain they'll both be delighted to know you've reached this milestone.
You also mentioned wishing you'd made that first call years earlier. That's something we hear from so many people who have experienced financial difficulties. The uncertainty about what might happen can often be worse than having an initial conversation and understanding what options are available.
Thank you for encouraging others not to bury their heads in the sand. A Trust Deed won't be suitable for everyone, but seeking advice and understanding the different solutions available can be an important first step towards taking control of your finances.
Most importantly, Aidan, today is about celebrating your achievement. Four years of commitment, 100% of your payments made, and your Protected Trust Deed now successfully completed.
Congratulations again from everyone at Harper McDermott and Trust Deed Scotland®. We wish you all the very best for the future, and we hope you enjoy this well-deserved milestone!
Remember, if you ever need to reach a member of the team in the future, please don't hesitate to get in touch.
Kind regards,
Harper McDermott & Trust Deed Scotland®
______________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
These guys have saved me from so much…
These guys have saved me from so much stress and despair I can’t even begin to explain…such a great friendly bunch of lovely people… I would highly recommend contacting them if you find yourself I debt and feel that you have nowhere to turn x
October 28, 2026
Unprompted review
Reply from Harper McDermott
Hi Christine,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Orla from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
They were understanding and went above…
They were understanding and went above and beyond to help me out of a bad situation. They have managed to get me debt free in 4 yrs. I would recommend anyone struggling with the issues that debt cause to contact them
October 21, 2026
Reply from Harper McDermott
Hi,
Congratulations on coming to the end of your chosen debt solution!
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Charlie from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
The service provided was first class
The service provided was first class, staff were very helpful. For the first time in years I was worry free.
October 20, 2026
Unprompted review
Reply from Harper McDermott
Hi Tom,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
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Outstanding customer service.
Customer service was absolutely spot on, the two people I dealt with were friendly and helpful and got exactly what I needed for me. They were also very quick to get me the documentation I needed within the day.
October 16, 2026
Unprompted review
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®. We really appreciate the review!
We're delighted to hear that you've found our customer services team to be friendly, helpful and efficient, and that you received the documentation you needed on the same day.
It's particularly lovely to hear that both members of the team made such a positive impression, and we'd really like to pass your kind feedback on to them personally.
Unfortunately, **we haven't been able to identify you or the two members of our team who assisted you from the information provided in your review.**
Would you mind sending us a quick email to **enquiries@trustdeedscotland.net** with your telephone number? That will allow us to locate your details and make sure your lovely comments reach the right people.
Recognising our team members for providing excellent customer service is incredibly important to us, so we'd really appreciate your help with this.
Thank you again for your kind words. If you ever need any further assistance, please don't hesitate to get in touch.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
I was made to relax
I was made to relax , never had to worry about anything from the day I called , they took everything out my hands and dealt with it . They are so nice and helpful ,bu can call them anytime . Best thing I ever did was contact them . Highly recommend.
October 14, 2026
Reply from Harper McDermott
Hi Rubina,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
The best decision I ever made
The best decision I ever made! I hit the rock bottom during Covid time. I couldn’t see way out of my financial difficulties, my mental health was suffering, sleepless nights, endless worries how I’m gonna support my family. I made a decision to make the phone call to Trust Deed and Harper McDermott. The team is incredible, they made me feel supported and in ease, spoke me through all options! One affordable payment a month, all the support you need! Fast 4 years later I’m finished and free!! Over these years I have grown and learned as person, feeling financially independent. And all that thanks to this amazing company! So if you are person who’s struggling and can’t see way out - just jump on board and make that phone call, believe me you will not regret it! Sooner you do it, sooner you will enjoy better life!
October 13, 2026
Reply from Harper McDermott
Hi Annette,
First of all, a huge congratulations on completing your Protected Trust Deed! 🎉
Thank you for taking the time to return and share such a personal and heartfelt review of your experience with Trust Deed Scotland® and Harper McDermott. We really appreciate your kind words, and it's wonderful to hear how much has changed for you over the last four years.
Reading about where you were during the Covid pandemic, it's clear that you were going through an incredibly difficult time. Trying to manage financial difficulties while worrying about how you were going to provide for your family, particularly when your mental health and sleep were being affected, must have been exhausting.
What stands out most is that, despite everything you were dealing with, you found the courage to make that first phone call.
You first spoke to Michael from our debt advice team in September 2022, when he helped you understand the options available and make an informed decision about the solution that was right for your circumstances.
Now, four years later, you've successfully completed your Protected Trust Deed. What an incredible milestone!
We're especially pleased to hear that having one affordable monthly payment helped ease the financial pressure you were experiencing. But what makes your review particularly special is that you've described something much more meaningful than simply completing a debt solution.
You've grown in confidence, learned from your experiences and now feel financially independent.
That's a wonderful achievement, Annette, and one you should be incredibly proud of. The commitment you've shown over the last four years has played an enormous part in getting you to where you are today.
We're also delighted that you've recognised the help you've received from our team throughout your journey. From your initial conversations with Michael in 2022 to your more recent contact with Karlie in our customer services team, it's lovely to know that you've felt looked after from beginning to end.
We'll make sure both Michael and Karlie see your review. They'll be absolutely delighted to know that you've completed your Trust Deed and to hear how positively you're looking towards the future.
Your encouragement to others who may be struggling financially is also incredibly valuable. We understand that making the first call can feel daunting, particularly when someone has spent months or even years worrying about their finances. While a Trust Deed won't be suitable for everyone, finding out what help is available can make a real difference.
Most importantly, Annette, we hope you take a moment to reflect on just how far you've come. From those sleepless nights and worries about supporting your family during Covid to reaching the end of your Trust Deed with a renewed sense of financial confidence, that's quite a journey.
Thank you again for trusting us to be part of it.
Congratulations from everyone at Trust Deed Scotland® and Harper McDermott. We wish you and your family every happiness and continued financial confidence in the years ahead.
Remember, if you ever need to reach a member of the team in the future, please don't hesitate to get in touch.
Kind regards,
Trust Deed Scotland® & Harper McDermott
________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
For a very long time
For a very long time, I felt trapped and deeply overwhelmed by my financial situation—living in a constant state of fear, anxiety, and worry. Then, through God’s intervention, I was led to Trust Deed & Harper McDermott. Words cannot adequately express my gratitude. Thank you to such extraordinary people—thank you to the entire team at Trust Deed & Harper McDermott, very appreciate and thankful for Mr Shaun McNeil as my Customer Team as beginning pay attention to solved my presser .🙏🏽🙏🏽🙏🏽
October 15, 2026
Unprompted review
Reply from Harper McDermott
Hi Lucy,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Lauren from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
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Great first class service
Great first class service. Would recommend to everyone.
October 13, 2026
Unprompted review
Reply from Harper McDermott
Hi Darren,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Orla from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Would definitely recommend as I got my…
Would definitely recommend as I got my life back together again and get back to sleep at night
September 28, 2026
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Harper McDermott helped us out of a…
Harper McDermott helped us out of a really difficult stage and I will forever be grateful for there help. They don't make u feel bad about your situation they help you to be able to see the light at end of the tunnel again. I would highly recommend anyone that is going through financial difficulties to reach out to them. Thank you so so much for all your help over the last 4 years.
October 6, 2026
Unprompted review
Reply from Harper McDermott
Hello,
Thank you for taking the time to share such a lovely and heartfelt review of your experience with Harper McDermott and Trust Deed Scotland® . We really appreciate your kind words and recommendation.
It's clear from your review that you and your family went through a particularly difficult period, and we're genuinely pleased that we were able to help you find a way forward when things were feeling overwhelming.
Your comment about being able to see the light at the end of the tunnel again is especially meaningful. Financial difficulties can affect so many aspects of everyday life, and when you're dealing with that pressure, it can sometimes be difficult to imagine things getting better.
Looking back at your journey with us, you first contacted Trust Deed Scotland® in September 2022, when you spoke to Jason from our debt advice team.
After discussing your circumstances and exploring the options available, you decided that a Protected Trust Deed was the right solution for you.
And here we are, four years later!
What makes your review particularly special is that you've recognised the help you've received throughout those four years, rather than just at the beginning.
We believe that helping someone find a suitable debt solution is only the first step. Being available to answer questions, provide reassurance and assist with anything that arises throughout the years that follow is just as important.
We're delighted that you've recently been in touch with Sean from our customer services team, and it's wonderful to know that the positive experience you had with Jason back in 2022 has continued throughout your time with Harper McDermott.
We'll make sure both Jason and Sean see your lovely comments. They'll be delighted to know how much their help has meant to you.
We're also particularly pleased that you never felt judged because of your financial circumstances. Nobody should ever feel embarrassed about asking for help, and treating everyone with kindness, understanding and respect is something we place enormous importance on.
And Marie, while you're thanking us, we'd also like to recognise the commitment you've made over these last four years. Working through financial difficulties takes determination, and we hope you can look back with pride at just how far you've come.
Thank you again for trusting Harper McDermott to help you through such an important period in your life, and for encouraging others who may be experiencing similar difficulties to reach out for advice.
We wish you and your family all the very best for the future.
Remember, if you ever need to reach a member of the team, please don't hesitate to get in touch.
Kind regards,
Harper McDermott & Trust Deed Scotland®
__________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Couldn’t believe it would be that easy
September 23, 2026
Reply from Harper McDermott
Hello,
Congratulations on coming to the end of your debt solution!
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
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They were brilliant !!!!!
They were brilliant, listened helped guided your through everything, you didn't feel stressed They were really helpful. Dont judge you either
October 1, 2026
Unprompted review
Reply from Harper McDermott
Hi Susan,
Thanks for taking the time to share your experience with Trust Deed Scotland® and Harper McDermott. We really appreciate the review.
We're pleased to hear that you've found Michael to be helpful and that you've been able to choose a debt solution that's right for you.
Remember, if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.
Kind regards,
Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
From.start to finish Michael was…
From.start to finish Michael was excellent talked me thru every bit step by step and answered any questions I had professionally
September 30, 2026
Unprompted review
Reply from Harper McDermott
Hi Raymond,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michael from the debt advice team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Best Service Ever
Absolutely fantastic help and advice from the team in guiding me through the hard road with my trust deed
I can never thank you all for the way you helped me
I am now debt free 👍👍👍👍👍👍👍
September 10, 2026
Unprompted review
Reply from Harper McDermott
Hi Colin,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
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