Harris Balcombe Reviews 

Having been let down by our insurers after a major house fire, I looked around for help. Harris Balcombe stood out as a professional and sensitive choice. Jeremy guided me through the Financial Ombudsman process and finally the insurance company paid up. Unfortunately, Harris Balcombe were excluded from the repair process, but Jeremy and his team were still there to help and guide me despite being excluded by the insurance company. Much of the original repair was shoddily done but Harris Balcombe staff were there to make sure that work was redone. Thank you so much. I highly recommend Harris Balcombe services.

The best advise I could give anyone whose suffered a major insured loss is to call Harris Balcombe straight away.

We had major water escape and the complex remediation and compensation process that followed took roughly a year to resolve. Losses are always stressful enough as it is and, looking back, I can't imagine going through the labyrinthine claims process without Alex's expert guidance and management every step of the way.

Hiring Harris Balcombe saved us a mountain of time, stress, and aggravation and certainly the improved result they obtained more than covered their fees. Worth every penny.

Harris Balcombe were amazing. Having never dealt with claiming on home insurance before there handled everything and reassured me all the way. They helped make sure I was not dismissed by the insurance company and I have no doubt my home repairs are better for it. Dannielle was always willing and able to help

Hi thank you so much for everything you have done Neil was brilliant all through the claim taking all the stress away from us as he knew just how to handle everything as we did not have a clue

Thanks for what you have done

Hi all I used Harris balcome as my loss
Assors in my home insurance claim. It was a very long long and extremely terrible experience with dealing with insurance I was recommended Harris balcome by a family frend who previously used them in flood clam. I must say there are not any words to use. All I can say to all reading I did not pick wrong loss assors. Thank god I listened from the recommendation. To all readers if you ever need loss assors who really do care. Who will go out of there way. To help you. Who will help you any circumstances flood fire theft break in.
Storm damage. Please contact Harris balcome. My kind hardworking loss assor was Samantha harmer. I must say I have never met a hard working caring person in my life. All the staff including mr Jeremy balcome I just can’t thank enough. However Samantha harmer threw out my long 17 months of claim where many times I gave up. Kind Samantha harmer didn’t. I advise you all in event of any kind insurance claim don’t hesitate to pick up phone call Harris balcome. That’s all. Me my family kids are very very grateful to them. May god bless them .
Thank you so so much thanks is to much of a small
Word. Especially Samantha harmer

I've had a really pleasant and helpful experience speaking to Gareth Phillips from Harris Balcombe. I've had a dreadful experience with an insurer, regarding my home contents policy following a burglary. The insurers made me feel like I was the criminal. I've been fighting them for 2 years and 3 months. Then last week a friend told me she had used a loss assessor, I didn't even know loss assessors existed and I really wish I had known earlier, it would have saved me so much stress ! I contacted Harris Balcombe by email, because my insurers were at the point of making a decision and I really felt the claim would be declined. Gareth Phillips rang me back immediately, he was so kind and helpful. He told me at that stage of the procedure, I was too late to use their services, but this didn't deter him from spending time talking to me and offering me valuable advice, he even said I could get back to him if I needed to. I rang him again today, because my insurers have offered to settle, albeit very low. Again he advised me of the next steps. I am so grateful to Gareth, he's given me good advice and inspired confidence to carry on, despite me not being a paying customer. If I ever encounter a friend who needs similar help, I wouldn't hesitate to recommend Harris Balcombe and Gareth.

In February 2024 my husband and I had a house fire, which was devastating. Once the fire service had left, the aftermath was so upsetting for us. We felt we were on our own and it was all getting too much. It was at this point we met Dannielle Douglas, she was so compassionate and incredibly helpful. She became our lifeline at one of our lowest moments. Nothing was too much trouble for her and was always available when we needed her. She was like a friend to me and I can’t speak more highly of her. Jean H

An electrical fault in a dehumidifier caused a fire in our WFH/hobby room; some items were destroyed and all the remainder soot damaged. Jonathan Ingham took on our case; he remained constantly in touch and was always easily accessible, which was a very strong plus point, leading to a good working relationship throughout. Emma Broadie also supplied excellent backup assistance.

We are fully satisfied with the outcome, which includes the contractors recommended by HB.

Harris Balcombe were engaged as Loss Assessors to guide us through the insurance negotiations following a severe factory fire. A significant part of this work was the business interruption claim. This was handled by Cranston Watts of HB, very professional, excellent communications and above all a good feel for the impact the damage was having on the business. The final outcome exceeded our expectations and contributed to getting the business back on its feet.

It has taken me some time to write this review, for several reasons. In March 2025, our home suffered a significant fire caused by an appliance combusting in the kitchen. The fire resulted in extensive damage to the kitchen and breakfast room, along with smoke damage throughout the entire property. Although we had comprehensive home insurance in place, what is not immediately apparent is just how complex, time-consuming, and emotionally draining the claims process can be. There are numerous hurdles, unanswered questions, and uncertainties, and at times it can feel as though the insurer’s primary focus is on protecting its own position.

Working with Harris Balcombe, and in particular Dannielle, made a substantial difference to our experience. From the outset, Harris Balcombe provided on-site representation during meetings with the insurance company and continued to offer in-person support as the claim progressed. Their involvement gave us confidence and clarity at a time when both were greatly needed.

Dannielle was exceptional throughout, managing every aspect of the process with professionalism and care. This included coordinating house clearance, overseeing the contents claim, and managing builder tenders. Having Harris Balcombe alongside us throughout the journey provided reassurance, guidance, and a clear sense that our interests were being properly represented.

I would not wish the experience of a house fire on anyone. However, if you do find yourself in this unfortunate position, I would strongly recommend working with Harris Balcombe to help navigate the challenges and complexities you will inevitably face.

Thank you again to Harris Balcombe for your support during an extremely difficult time.

I have just had a chat with Gareth Phillips. He was incredibly knowledgeable, understanding and informative about my situation. He is an absolute credit to Harris Balcombe and he will be the first person I direct someone to if they end up in an situation like myself.

We were in a catastrophic house fire last November. The trauma alone was something I’d never experienced. I literally couldn’t put into words how Jonathan Ingham from Harris Balcombe helped,supported, managed absolutely everything for us and also became a huge support emotionally too. He was always there to answer questions and guide us and I really can’t thank him and the company enough. Nothing was too much and he really cared …A thousand times thank you xx

Harris Balcombe offer an excellent 5 star service.
Dannielle expertly handled our insurance claim and we are completely satisfied with the service which we received. She went above and beyond to help us through our complex insurance claim. We would highly recommend Harris Balcombe for the Loss Assessor and insurance claim management services.

After a devastating house fire, I was overwhelmed and unsure where to turn. That’s when Dannielle from Harris Balcome stepped in and truly came to the rescue. Dannielle was exceptional—she not only secured a top-notch contractor but also worked closely with me throughout the renovation process, offering thoughtful advice and unwavering support. Thanks to her efforts, what was once just a property is now a warm, welcoming home.

Thank you, Dannielle, for your compassion, professionalism, and dedication. Your support made all the difference during one of the most difficult times in my life. I’m deeply grateful for everything you’ve done.

Dannielle Douglas was our contact with Harris Balcombe when my son, who has a brain injury, accidentally set his house on fire. It is no exaggeration to say we simply could not have managed the complicated insurance claim without her help. She dealt directly with the insurers, who could not have been more unhelpful and took months to agree a settlement, despite the fact that my son was fully insured; fought tooth and nail to get full compensation; and organised the rebuilding once it was agreed.

Dannielle was also exceptionally kind and patient with my son, who was considerably traumatised by the whole experience, and as well as replying to all his queries kept the rest of the family fully updated with the progress of the claim.

Based on our experience with Dannielle, I would wholeheartedly recommend Harris Balcombe to assist with insurance claims.

I have used Harris Balcombe’s services on more than one occasion now. The last occasion was a complicated claim. I found their level of service and expertise of great value. Well worth leaving it to the experts.

Harris Balcombe always respond promptly. They show concern and were always extremely helpful.

Almost 3 years ago the house my brother and I inhereited from our father caught fire. At the time I was caring for my wife, who had been diagnosed with MND. Harris Balcombe contacted me and said they would manage the insurance rebuild process. And that's exactly what they did, friendly, no fuss, thorough, patient (and believe me, the insurance company behaved like total idiots, taking 7 months to accept the claim, which required a lot of patirnce). Once that was accepted they engaged surveyors, managed the inevitable pushback from the insurers as to what shold and shouldn't be done, then tendered for rebuild, engaged contracters and finally helped tie up the loose ends which were always going to happen. A big thanks to HB in general, and Jonathan Ingham in particular. I would never have been able to do this.

People often use the phrase "going above and beyond the call of duty" without truly understanding what it means. That is until they've had the pleasure of working with Mr. Gareth Philips.

Gareth’s approachable nature and exceptional ability to assess complex situations and offer swift, practical, and effective solutions, especially in the face of large, challenging claims are second to none.

In under an hour, Gareth was able to untangle a nightmarishly complicated subsidence claim I’ve been dealing with for over five years. He provided a clear, professional plan of action to move things forward, something I hadn’t received despite years of unproductive advice.

I only wish I had instructed Harris Balcombe back in 2022, instead of the completely incompetent firm I unfortunately chose. I would almost certainly not be in the position I find myself in today.

Don’t just "think" about hiring Harris Balcombe, DO IT. They genuinely care about your claim as much as you do, and their professionalism shines through at every level of the company, from the ground up.

It's no wonder that they are the very best at what they do!