Hastingsdirectloans Reviews 

As others have mentioned, they have removed the online portal so no way of knowing what your balance is, or be able to make any adjustments etc.
I’ve just had a letter from my own bank to offer a loan….definitely going to change over now!

Hastings decided they want to go back to websites and login processes from the 90s

What a shocking service, stripped away the easy customer journey, now I have to wait a day for an email to come through with a password on it just so I can login to see my balance…. What an absysmal company

When I signed up to take a loan, there was a customer portal to log into and everything was smooth and seamless.

Now there’s no portal, no way of seeing what you have paid or got left to pay and how long.
No way of making overpayment to end your loan early.
You have to call and request statements, etc. There’s no transparency. Everything is time-consuming and just feels like it’s made awkward on purpose.

I took out a loan with Hastings Direct and was disappointed by the changes they made to their customer service.

They removed the online customer portal and stopped providing regular monthly statements automatically. I relied on the portal and statements to monitor my loan, track payments and manage overpayments.

Their alternative was to check my balance by telephone or request statements manually. This is not the same as having convenient online access to written account information and payment history.

I raised a formal complaint, but Hastings did not uphold it, despite acknowledging that these changes had affected my experience as a customer.

As a result, I took out a loan elsewhere and repaid my Hastings loan in full.

Hastings has lost me as a customer because of its own decisions. I expected better transparency and service from a financial company. Based on my experience, I would think carefully before choosing Hastings for a loan.

Accepted me for a loan after signing the contract and having a email saying I'll be paid out in 4 days . Then day after contacted me and because I put other instead of home improvements. Witch was a mistake on your end not mine as I tried to click home improvements. Told me to re apply for the same load it'll all be fine to then be rejected haha how does that work out

Hastings Loans provided a very good service from the start. Very smooth application, excellent help provided when I was facing financial difficulties and also good communication when I was processing an early settlement. Very empathetic approach from Sarah in Collections and great communication from Jodie when I was looking to get the loan settlement over the line.
Would definitely recommend, log in problems with the app were a bit frustrating but phone service makes up for that.
Thanks!

Getting close to paying a loan off. Went to check in the portal and no portal. Site can't be reached. Checked online and saw the reviews on Trustpilot. Terrible, no communication to say they would be removing this service. I can only assume there has been a data breach at some point and failed to advise any authority or customer.
Appalling.

I applied for a Hastings Direct personal loan through Experian, where I was shown as pre-approved. Based on this, I continued with the application.

After completing the application, I was shown a message saying “Congratulations, you’ve been accepted.” I therefore reasonably believed the loan had been approved.

I was then shocked to receive an email from Hastings saying they could not accept my application.

This is extremely frustrating. I would not have proceeded if I had known I could be rejected after being shown as pre-approved and then being told I had been accepted. I am also concerned about the hard credit search and the potential impact on my credit file.

I have now submitted a formal complaint asking Hastings to explain exactly what happened, confirm what credit searches were carried out, and consider compensation for the inconvenience and any unnecessary impact on my credit profile.

If the matter is not resolved satisfactorily, I will consider referring my complaint to the Financial Ombudsman Service.

Customers should not be told “Congratulations, you’ve been accepted” and then later receive a rejection without a proper explanation.

The customer portal is disabled; there is no way to check the balance or make overpayments! Most questions went unanswered during the phone call.

Removed online portal which was a great thing so now you’ve got to do everything over the phone which takes way too long. Great when i first took out a loan with them but just been going downhill over the last 12month or so

Getting very worried now, as tried to log in several times, to be met with a blank screen.
Cannot see my payments or how much I have left to pay.
Very poor customer service.
May have to get solicitor onto this, as I could have already paid it off and they are still taking money

Really positive experience. Definitely 5stars.

They have really went downhill. First of all, they closed the online portal so you can’t see your statement or balances and you can’t overpay. Everything is done over the phone. Why? It’s so backwards. I’m not sure if this is done to repel people from paying early. So you have to wait on the phone to get this sorted. They also emailed me a statement. I checked it and I overpaid one month and they charged me interest on that overpayment! In the previous months, the overpayment just paid down the principal. I called them about this but it didn’t sound like they understood it either. They said it was a way to calculate the interest, but my interest payments will go down. (It would’ve gone down regardless because the interest is calculated on the principal). Another problem was that my statement said one number and I got an email with a higher figure that I owe! Of course, I can’t see it because there’s no online portal. So, I called up, but still waiting for the email. Whoever made the decision to get rid of the online portal should be fired.

Needed to move my D debit and didn’t have my loan refunded number , spoke to a lovely lady who just asked a few security questions , found my loan and moved the date , smoothest interaction I’ve ever had with a company . Very impressed

Smooth experience overall and Great customer service by George.

If there was less than 1 star I would add it.

Poor customer service didn’t come back to me had to chase.

Don’t know what they are doing

For some reason they discriminate against people who are not married.

Odd company avoid at all costs

They did a soft search on me this last April. Never heard of them, never dealt with them, never interacted, never received or had a contract signed or owned them anything. I suspect they check on people's credit score in order to issue fake loans fraudulently. The government should look on this, because I am now passing it on a team of YouTubers. It's time to dismantle it.

Pre-approved and applied on Thursday. Accepted and approved first thing friday. Confirmation then came through on the Monday and its now tuesday evening and still no funds.

Never known a loan process to take so long, its 2026 for god sake the money should have been in my account on friday!

The worst company for getting out loans. They dont help at all even when you pay them for example if you are due to pay at end of the month and you pay on the 1st. They will still go ahead and register you as missed payment on credit file even though you have paid. This is ridiculous and dont help out all they do is spoil credit files

I have requested to pay my loan off early with Hastings. I have been an excellent customer always paying on time and never missing a payment, When I spoke to customer services because of the high amount to pay off the loan (an extra £120) I was told this was because of the amount they would be loosing in interest by me paying off early and all the money I would be saving!!! Then when I complained they said they had the figures wrong and apologised and it was over £130 on top of what I owed!!
I have never known a company to charge extra because of what they would loose out on. They have send me £30 for my trouble. Only another £100 to pay then?