STAY AWAY FROM THIS DEALER
STAY AWAY! Deposit taken, no lift for the inspection, 11 days of silence
I live in the UK and agreed to buy a 2016 Mitsubishi Outlander PHEV (€9,500) from Haverkamp Auto's B.V.
On 15 October 2026 their salesman, Richard Veldwijk, told me on WhatsApp: "you may let do an independent inspection off course but you must find somebody who will do it here on our location". When I asked whether my deposit would be refunded if the car proved to be bad, he wrote: "iff the mechanic say its a bad car we will return it back no problem". When I asked for this to be put in the quotation, he wrote: "DONT WORRY ABOUT THAT WEN THE CAR WOULD BE IN BAD CONDITION ITS ADIFFERENT STORY". I paid a €950 deposit on 16 October on the strength of those words.
Then the obstacles started. I asked for the car to be put on a lift for just 10 to 25 minutes so my inspector could check it. His answer: "offcourse we have a lift but my mechanic i can not keep off his work offcourse". In my view, that is an obstacle to the very inspection he had told me was fine. It never took place.
From then on it went downhill. That afternoon a vehicle damage-history report listed three damage records, including €19,332 for right-front damage in 2017. I asked for documents showing the damage had been repaired. His reply: "a damage off 20.000 is impossible". No documents. Nothing. My inspector advised me to walk away.
I cancelled on 17 October 2026 by email and WhatsApp and asked for my deposit back. That was 11 days ago. Not one reply, not from Mr Veldwijk and not from the administration team. As of 28 October 2026 they are still holding my €950, and the car was still advertised on their website on 23 October. I have reported them to the UK International Consumer Centre (case #93086).
If the deposit is not refunded by 30 October 2026, I will take the matter to the Dutch courts and ask for my costs to be paid by Haverkamp.
In my opinion, Richard Veldwijk has shown himself to be utterly unprofessional and unfit for a customer-facing role. He gave me assurances about my deposit, made the inspection difficult, dismissed my concerns, and has not answered a single message since I cancelled.
Stay away. Do not send this dealer a deposit.
