Hawaiian Airlines 

The flight was fine made it to Honalulu and back in one piece, but beware of first class upgrade, they email you and offer to bid on 1st class seating, we thought what the heck why not min bid 325 per seat! So awesome day before flight they emailed me and said you were upgraded! Yay! Went to check seating still said old seats? So 24 hours before flight I checked in, they seated my wife and I separately, we were on our 40th anniversary trip cruising Hawaii, I contacted the airline they said you have to cancel 48 hours before flight, couldn’t even tell where seats were until checked in 24 hours before flight, talked to lady at gate she said oh yeah you’re sitting apart! Duh! Nothing I can do, talk to flight attendant, flight attendants said sorry we can’t ask customers to switch but you can, so we did to no avail! 650$ to sit separately in first class! Beware!

Hawaiian airlines gave me a travel credit after I cancelled my flight. However, they will not honor the $ amount I paid and I will lose $400 of my $800 ticket because of HA's policy of "1 to 1 exchange." The credit is not transferrable either, so I can't use the $800 credit to book 2 tickets for separate people. HA is forcing people to donate their hard earned money to HA for free with this incredibly unfair rebooking process. This airline does not even offer food for vegetarian/vegan passengers. NEVER FLYING HAWAIIAN AGAIN.

we had tickets to Hawaii. Before we could use our tickets, my husband Wendell Pilger passed away. After awile i called Hawaian airlines to find out if I can get a refund of my husbands ticket. I talked to Grace Greenwood and she was most helpful in helping me get a refund. She went out of her way to work with me. I am so greatful to Grace and Hawian ailines for giving me a refund for my husband's ticket.

Selected seats in the front and were reassigned last minute all the way in the back between 5 screaming kids. And they have ZERO vegetarian food options on the entire flight. It’s medieval to only offer vegetarian in the paid menu. It’s a backwards and cheap airline so buyer beware.

Hawaiian airlines cancelled our flight from Honolulu to Haneda (Tokyo) in their schedule update in February 2021. It was COVID, things were hectic, I get it. However, we re-booked on the earliest flight from Honolulu to Narita (Tokyo), but meant that we had to "throw away" 1 nights accommodation that couldn't be refunded. We think that it is fair that we are compensated for this as Hawaiian Airlines cancelled the flight. I have contacted Hawaiian Airlines around 10 times since February and still haven't gotten anywhere, so I'm very frustrated by now! I get that there is a COVID backlog of cases, but 6 months worth...really?

Would appreciate it if Hawaiian airlines could escalate this matter.

Case: CN-01728461

No customer service acumen at all. The check attendant was extremely rude and unhelpful. Should not be a customer ambassador for this airline. Supervisor was no better. My whole holiday has been ruined due to the unhelpful attitude. I've now lost the trip of a lifetime to see Alcatraz because we now have to fly to San Francisco tomorrow. This is through no fault of ours. Fires on the main highway meant the traffic was reduced to one lane. Last check in time was 13.40. We got there at 13.25. Airline staff were not interested at all. Couldn't care - no empathy total lack of customer service. This company is a disgrace. Not the face of Maui or Hawaii that visitors here want to experience - shame on you.

Hawaiian airlines always shows our family aloha. We fly frequently and many employees remember our family when we fly. A few people even remember our names.

Big family to remember names. Flying hawaiian is flying with family.

The best customer service of any airline, and not just because i live in hawaii

Recently had to reschedule a flight due to family illness. They were very understanding and made the process of changing flights easy and without penalties. So much nicer than dealing with the major airlines.

Hawaiian Air is the best airline to fly when you are heading to Hawaii for vacation! There genuine hospitality helps you start your vacation off right. I love that they offer hot meals, free pillows and in flight entertainment. I definitely recommend Hawaiian Airlines to all my friends and family.