HCPA Reviews 

Raymund was very helpful, prompt in relying to me and made the process very easy

I have so far had a great experience with HCPA. I feel a few of my queries had got lost in translation. However we got there in the end and have been receiving constant support which is encouraging.

Outstanding experience with HCPA—highly recommend Vincent!

Getting our DVA (Department of Veterans' Affairs) provider licence felt like a daunting and highly regulated mountain to climb, but partnering with HCPA (Healthcare Provider Assist) was the best decision we made. From start to finish, the team made an incredibly complex process feel manageable, structured, and achievable.

I want to give a special and massive shoutout to Vincent, who was our main guide and mentor throughout this journey. Vincent’s knowledge of DVA compliance, policies, and application pathways is second to none. He didn't just give us generic advice; he truly mentored us, walking us through the requirements step-by-step with endless patience. He was always prompt with his follow-ups, answered every single question we had (no matter how small), and gave us the confidence we needed during the preparation and submission stages.

⭐⭐⭐⭐⭐

HCPA prepared our full set of NDIS policies and procedures, and I couldn't be happier. The documents were clear, practical and easy for our team to put into practice. They also covered the new SIL module. We've just been recommended for full certification after our Stage 2 audit, and HCPA played a big part in getting us there. Highly recommend them to any NDIS provider.

Good service
Responsive
Helpful
Friendly

I had a fantastic experience with HCPA Staff so far, from advice to registration to the approval process. I now need assistance with starting up my business. They were great to offer me a free consultation next week so we can discuss that.Thanks HCPA for your assistance and support.

Very helpful people

I cannot thank enough to HCPA Joel who has been very informative and helpful in applying for the DVA application . He has been kind enough to keep checking while waiting for approval of applications and providing update and reassurance as well as guiding on any new updates required for application.

We had a great experience receiving assistance with our aged care registration application for Nested Care Group.

Our consultant, Abraham, provided excellent guidance and support throughout the application process. He was knowledgeable, professional and responsive to our questions, helping us understand the requirements and prepare the necessary documentation.

We sincerely appreciate Abraham’s time, effort and dedication throughout the process and would highly recommend his services to other providers seeking assistance with aged care registration.

Quick service

Raymaund provided excellent service in processing our policies and procedure forms. Everything was completed promptly, professionally, and at a very reasonable price. We truly appreciated the efficient follow-up and smooth process.

Joel was professional and clean on what was to happen

I am very grateful for HCPA's services. Vincent has been exceptionally supportive and consistently available since 2023. The staff are all very kind and courteous. I highly recommend HCPA for its efficient service and skilled team.

Vincent has been exceptional with his advice and guidance. He is very patient and always willing to answer all my questions. He helped my business with our DVA community nursing registration. I’m really thankful to Vincent for all his support.

We recently received approval for our DVA Community Nursing application, and we would like to sincerely thank the entire team for their exceptional support throughout the process.

From the very beginning to the final approval, the team was proactive, responsive, and consistently followed up with us to ensure everything was progressing smoothly. We received clear and proper guidance at every stage, which made what initially seemed like a complex process much easier to understand and manage.

The team also took the time to verify our application emails and documentation, ensuring that everything was accurate and submitted correctly. Their explanations and guidance gave us a much better understanding of the overall DVA application process and increased our awareness of the requirements involved.

We would especially like to thank Raymund and Jack for providing us with valuable information, answering our questions, and supporting us throughout the process.

Their professionalism, dedication, and hard work made the entire experience smooth and straightforward. We truly appreciate all their assistance and would highly recommend their services to anyone seeking guidance with the DVA application process.

Thank you once again to the entire team for your excellent support and commitment!

Hoping for a better outcome in the near future

I found Raymund to be very helpful, his documents were professionally presented. Nothing was a bother for him, he was very patient considering I am not very technological savvy.

We had a great experience working with Vincent from HCPA on behalf of Medlink Health Care.
Vincent was very professional, helpful and responsive throughout the whole process. He explained everything clearly, answered our questions and made the process much easier for us.
We really appreciate Vincent’s support, communication and professionalism. He was always happy to help and made sure everything was handled properly.
Thank you, Vincent, for your excellent service. We would be happy to recommend Vincent and HCPA to other businesses.

I was listened to and my request was attended to with urgency.

It was great