hcrgcaregroup.com Reviews 9

Had a call from regional director yesterday whilst I got an apology for my experience.

However she failed completely because she was unable to accept that their options phone system was broken when you push the various options yet the person answering the call cannot see what options you picked and asked them all again.

NHS Rngland should not be engaging HCR Care Group with taxpayers money whilst they lack the ability to place themselves in the patients shoes. This director in my view seems happy to take taxpayers money but not to provide an efficient service. NHS England are equally failing by engaging this wholly incompetent contractor.

Having received a referral letter from HCRG/NHS to make a physio appointment at my local hospital, I have just spent half an hour on the phone, only to be told that the system wasn't working very well and the hospital would contact me directly. I wonder how much this system that "isn't working very well" is costing the NHS and ultimately all of us who pay Taxes!

Very poor experience, very unprofessional. I would not recommend

Shocking disregard for patients. One stood outside my home on the phone disgusing myself. I contacted their management team no response to date.

This Company took over some NHS outpatient services recently in March 2025. I phoned them today and the Service does not now seem to be fit for purpose, and unsympathetic to patients needs.
NB there is no customer satisfaction/feedback system in place which is worrying as there will be no internal measures in place for customer satisfaction and NHS monitoring of contract performance.

Since hcrg care group have taken over several of my previous nhs sevices it has been digraceful this company should not be in operation.
Podiatry and adhd.
They are now causing me injury and issues with my medical conditions.

People are going to end up dying or injured seriously whilst hcrg care group are in charge.

I am one of those people!

No sooner that HCRG took over my physiotherapy NHS healthcare, than all communication, follow-up appointments and treatment ceased. Talking off the record to their own staff, it seems clear that systems haven't been fully integrated into the NHS, making this situation pretty much the rule, rather than the exception. Staff morale is at rock bottom as a result of the clear threat of imminent redundancies. The whole concept of an entire swathe of NHS services being contracted-out to a private equity company is a kick in the teeth to both tax-paying patients as well as overworked and underappreciated staff. HCRG and their shadowy owners Twenty20 Capital, seem to exist as parasites making profit off of a once proud national institution. This arrangement may be politically convenient, but to my mind, its a national betrayal and a hidden scandal. It also demonstrably has not provided improvements - quite the opposite.

Refererred to this so called physiotherapist group who sub contract to nhs,well the nhs are wasting there money and I wasted time they refused to refer me for ultrasound scan and gave me excercises to do which made no help,made it worse,no hands on like at other physiotherapist,think there using nhs as a cash cow,i would rather opt out of NHS if I had to use these,and use my national insurance contribution to go towards bupa,hopefully new government will allow this and investigate what these contractors actually claim,as I don’t think an antiquated nhs is getting value for money,if anything there getting ripped off,the health minister Wes street img needs to investigate