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Rated 1 out of 5 stars

Orders are taking 3 weeks because of Coronavirus... Which is fine, but I would've liked to know that BEFORE I placed my order. Also, it would have been nice if I would've gotten email confirmation or... See more

Rated 2 out of 5 stars

Like another reviewer noted, 3 week shipping delays, not notified of this when placing order. The slowest shipping I've experienced in years of online shopping. I could have ordered from China and it... See more

Rated 5 out of 5 stars

Had an issue with package being scanned at post office. It was showing a sipping label was created but had not been recieved at ppst office. Holly from customer service stayed in contact with me until... See more

Rated 5 out of 5 stars

I ordered a pair of Prana pants from HDO Sports. They were on sale and my expected delivery was to be 3-8 days from the order date. Prana delayed the shipment for almost a month as they were in the m... See more

Company details

  1. Winter sport Store
  2. Sporting Goods Store

Information provided by various external sources

HDO Sport was established in 2000 with a goal to offer leading edge sports products with world class service from elite athletes. Our mission is to offer fast delivery, expert advice and a straightforward buying experience to all our customers. All of our staff are athletes at Olympic, International and National levels and are committed to offering you a World Class service. Our aim is to offer the best shopping experience to all our customers. Part of this experience is our hands-on, individual approach to each and every customer. We love to make recommendations, suggestions and will provide valuable insights to allow you to make the best decision regarding your purchases. Our customer service initiative is designed to encourage you to call on our team of elite staff for their wealth of value added knowledge and expertise. We'd love to hear from you! We're the experts that will help you make the correct decision relevant to your needs.


Contact info

3.2

Average

TrustScore 3 out of 5

34 reviews

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Rated 1 out of 5 stars

Poor communication

Orders are taking 3 weeks because of Coronavirus... Which is fine, but I would've liked to know that BEFORE I placed my order. Also, it would have been nice if I would've gotten email confirmation or information about shipping, but I had to reach out to them to even find out why orders are delayed. Their voicemail box is full and no one is answering any phone calls so you can't get ahold of anyone via telephone. I might still get my order, but the communication and customer service is lacking big time, I will not order from this company agian.

May 21, 2020
Unprompted review
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Rated 2 out of 5 stars

3 week shipping delays? Wasn't made clear at check out.

Like another reviewer noted, 3 week shipping delays, not notified of this when placing order. The slowest shipping I've experienced in years of online shopping. I could have ordered from China and it would have gotten here sooner. Still currently waiting for my order to be shipped. Order confirmation then no word for weeks.

May 9, 2020
Unprompted review
Rated 1 out of 5 stars

If you like waiting weeks and weeks for your order

I’ve ordered from this store twice. The first time, it took a week to ship the item 10 days to ship the item and over 2 weeks for it to arrive. The price was good so I decided to give them another chance... big mistake. I emailed customer service after waiting a week without notice. In the reply, they state that my order will be delayed 3 weeks due to volume of sales and that I should have been notified at checkout (I was not notified at checkout). This is absolutely ridiculous because there is no way this is due to having too many sales. Today will be 3 weeks since placing my order and still no shipping notice. No way will I give them my business again.

April 17, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible to work with

Terrible to work with. They do not tell you that there is a delay in fulfilling the order, 10-15 days. Then they provide a tracking number, that does not track anything. Saying that it will update when arrives at its destination. It is been about 3-4 weeks of nothing but troubles with this company.

January 23, 2020
Unprompted review
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Rated 1 out of 5 stars

This company gave me an invalid…

This company gave me an invalid tracking number. They won’t return my emails or calls, I did speak to someone on the phone a few weeks ago so I thought this was a real company. I don’t know what is going on. I think this is a scam. DO NOT BUY FROM THEM

February 19, 2019
Unprompted review
Rated 1 out of 5 stars

Good luck with dealing with Hdo.

Charged my credit card two weeks ago. No contact at all. No tracking number. Site still lists as order processing. Tried to call the so called customer service line 20 times no answer. Finally got a voicemail on the last one but box is full and you can’t even leave a message. No response to email yet either.

February 15, 2019
Unprompted review

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