HeatOn Gas & Heating Services Ltd Reviews 43

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and expertise in gas and heating services. The service is frequently described as efficient, reliable, and thorough, with many appreciating the prompt arrival times and the meticulous work done. Reviewers also noted the company's commitment to customer satisfaction, with issues being resolved effectively and homes treated with respect. Many people consider them a trusted partner for their heating and plumbing needs, often recommending their services to others.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the efficiency, professionalism, and... See more

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many gas engineers are reluctant to touch flueless gas fires and we had trouble finding anyone to take on the job when our Pinoir fire's catalysts needed replacing. Neil from HeatOn Gas & Heating cou... See more

Company replied

Rated 5 out of 5 stars

Tyler messaged me each day to let me know his arrival time. He was pleasant and worked tidily as well as cleaning up after the job was finished. Overall the boiler change and system flush was performe... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently used HeatOn for a heating repair, and I couldn’t be happier with the service. From start to finish, the team was professional, friendly, and highly skilled. They arrived on time, dia... See more

Company replied

Rated 5 out of 5 stars

Great service! Loyd was friendly, professional, clean, and he did a great job. Although there was a small problem with the boiler, he hunted it down, and wasn't satisfied until it was found and dea... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service

Written by the company

HeatOn Gas and Heating Services is your trusted expert for boiler installation, repair, and servicing in Basingstoke and surrounding areas. Our team of Gas Safe registered engineers provides reliable and affordable heating solutions to keep your home warm and energy-efficient. We specialise in: Boiler repairs – Fast and efficient fixes to restore your heating. Boiler servicing – Annual maintenance to improve safety and efficiency. New boiler installations – Energy-efficient models to reduce energy bills. Gas appliance servicing – Ensuring safe operation of gas cookers and fireplaces. Emergency heating repairs – Quick response for breakdowns. Customer safety and satisfaction are our top priorities. We use high-quality parts and expert knowledge to deliver long-lasting results. Whether you need a boiler replacement, a heating system upgrade, or a simple radiator repair, we’ve got you covered. With competitive prices, expert advice, and friendly service, HeatOn is the go-to choice for gas and heating services in Hampshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very disappointing experience overall

Took out a service plan, they gave the boiler a service as ell later and then cancelled my service plan. I have asked for an explanation as to why the HeatOn Gas took this action but 2 weeks later I still haven’t been told and I haven’t received a response to my 2 emails.

February 13, 2026
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Rated 5 out of 5 stars

Friday afternoon

Friday afternoon. I was very relieved when the plumber arrived promptly and was able to get my boiler going, as the forecast was for snow over the weekend. He was extremely helpful and efficient.
Thank you.

January 5, 2026
Rated 5 out of 5 stars

Boiler Issue

During the cold Christmas period, our heating system developed an intermittent fault. Loyd and his team were excellent—responsive, easy to deal with, and persistently worked to diagnose and fix this tricky issue. Highly recommended.

January 6, 2026
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Rated 5 out of 5 stars

Excellent service

Excellent service. Couldn’t have been more helpful. Came on the day I called and has sorted the problem very efficiently . Would recommend this company

January 6, 2026
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Rated 5 out of 5 stars

Great job!

Great experience with a professional team. The scheduling lady managed to arrange a quick visit despite a busy time period. The Heaton engineer (Tyler) identified and fixed the problem. Great job. Thank you very much.

November 26, 2025
Rated 5 out of 5 stars

Great company

Great company! Friendly, efficient and excellent service at a reasonable price. I will certainly be using them again.

November 19, 2025
Rated 5 out of 5 stars

Great at fixing heating issues at short notice!

Loyd and his team have come to my rescue a number of times and are great at the plumbing and heating services they provide! They conduct all my annual landlord gas certificate checks on time with helpful reminders. They also provide competitive estimates for other plumbing and heating work. I would certainly recommend their services.

November 4, 2025

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