Scammed by Albert - no compensation from them
Customer "support" are more like scammers - we inform them that the terms were NOT communicated clearly, by the free subscription transfering and CHARGING a large sum of money. We uninstalled, informed we are not suitable target customers, we will not use the services, and the charge was a mistake. CLEARLY their business model rest upon scamming us with the free period and then charging, rather then investing in happy customers, trust in the brand and belief in their own product. I will take this to the media, if they do not correct their mistake in communication and customer services. Stressed single parents trappers.
Reply from Albert
Hi Anneli,
We’re sorry to hear that you feel this way about your experience with Albert.
We would, however, like to clarify that our free trials are not designed to trap anyone into a paid subscription. During registration, the length of the free trial, the price of the membership and the fact that it will automatically convert to a paid subscription if not cancelled are communicated before the registration is completed. This information is also included in the confirmation email sent after registration.
Uninstalling the app does not cancel an active subscription, as the membership relates to access to the service rather than how frequently it is used. If the subscription is not cancelled before the end of the free trial, it continues according to the membership terms accepted at registration.
We understand that receiving a charge you were not expecting can be frustrating. However, describing this process as a scam does not reflect how the subscription is presented or managed. We’re sorry that the outcome of your contact with our support team was not the one you had hoped for, but we appreciate you taking the time to share your feedback.