The person I spoke to was polite and not too pushy. An appointment was scheduled at my convenience. I did not have any particular question but if that had been the case, time would have been imparted... See more
Company replied
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I had an appointment for 9:00. I waited for 1 hour and nobody show up.
Company replied
suite a l'appel on ma dit professionnelle allait me rappeler, maintenant j'attend la suite
I cancelled the appointments but nobody responded .
Company replied
Company details
Written by the company
helloArtisan est votre tiers de confiance pour tous vos projets de travaux dans toute la France. Avec un réseau de plus de 2 500 professionnels du bâtiment, nous travaillons avec des artisans triés sur le volet près de chez vous capables de réaliser vos travaux. Pour recevoir jusqu'à 3 devis, faites une demande directement sur notre site web : https://www.helloartisan.com/devis-travaux/.
Contact info
41-43 Avenue du Centre, 78180, Montigny-le-Bretonneux, France
- 01 85 09 11 36
- contact@helloartisan.com
- www.helloartisan.com
2.7
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from helloArtisan
Hello Joel,
Thank you for your concise and positive feedback!
We're thrilled to hear that your experience on our platform was fast, clear, and user-friendly. That's precisely the goal we aim for: providing a simple, efficient, and transparent connection for everyone.
Best Regards.
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Nobody showed up in RDV
I had an appointment for 9:00. I waited for 1 hour and nobody show up.
December 20, 2025
Unprompted review
Reply from helloArtisan
Hello,
Please accept our sincere apologies for the significant inconvenience caused by this no-show appointment. This is understandably frustrating, and not the level of service we aim for our users to receive.
To help us investigate this matter thoroughly, we have been unable to locate your project file in our system using the name associated with this review.
As a connecting platform, our primary goal is to save you time, and we regret that this was not your experience. Please understand that while we facilitate these connections, we cannot be held directly responsible for the individual attendance or conduct of independent professionals.
To move forward and address this with the artisan in question, we kindly ask you to provide your contact details or project reference number via private message.
As soon as we have this information, we will immediately access your file, contact the professional involved to understand what happened, and work towards a resolution.
Best regards
Bon contact
December 4, 2023
Reply from helloArtisan
Bonjour,
Nous sommes ravis d'apprendre que nos services répondent à vos attentes.
Nous vous souhaitons plein succès dans vos projets.
Cordialement,
L'équipe helloArtisan.
Interlocuteur aimable.
November 23, 2023
Reply from helloArtisan
Bonjour,
Nous sommes ravis d'apprendre que nos services répondent à vos attentes.
Nous vous souhaitons plein succès dans vos projets.
Cordialement,
L'équipe helloArtisan.
I cancelled the appointments but nobody…
I cancelled the appointments but nobody responded .
October 10, 2023
Reply from helloArtisan
Hello M.Knight,
We will forward your request to our customer service for the three appointments scheduled today.
You will be contacted by our teams as soon as possible.
Best regards,
helloArtisan
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Rapid et efficasse
June 19, 2023
Reply from helloArtisan
Bonjour M.Belkacemi,
Merci d’avoir pris le temps de nous répondre.
Nous vous souhaitons de beaux projets.
Bien à vous,
L’équipe helloArtisan
The person I spoke to was polite and…
The person I spoke to was polite and not too pushy. An appointment was scheduled at my convenience. I did not have any particular question but if that had been the case, time would have been imparted to do so. Overall a positive experience.
May 31, 2023
Reply from helloArtisan
Hello,
Thanks for sharing your experience.
Best regards,
The helloArtisan
Reaction rapide...
May 29, 2023
Reply from helloArtisan
Bonjour,
Nous sommes heureux de constater que la qualité de nos services soit à la hauteur de vos exigences.
Nous vous souhaitons de beaux projets.
Belle journée,
L’équipe helloArtisan
simple rapide bon acccueil
May 23, 2023
Reply from helloArtisan
Bonjour M.Nortier,
Merci d’avoir pris le temps de nous répondre, c’est important pour améliorer notre service.
Nous vous souhaitons de beaux projets.
Bien à vous,
L’équipe helloArtisan
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Très bon contact
May 8, 2023
suite a l'appel on ma dit…
suite a l'appel on ma dit professionnelle allait me rappeler, maintenant j'attend la suite
May 7, 2023
Simple et efficace
February 15, 2023
Reply from helloArtisan
Bonjour Monsieur,
Merci d’avoir pris le temps de nous faire ce retour positif.
Nous vous souhaitons de bons projets pour l'avenir.
Belle journée,
L’équipe helloArtisan.
Reply from helloArtisan
Bonjour M.Boutte,
Merci d'avoir pris le temps de nous laisser cet avis positif.
Belle journée,
L'équipe helloArtisan
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Reply from helloArtisan
Bonjour,
Nous sommes heureux de constater que la qualité de nos services soit à la hauteur de vos exigences.
Nous vous souhaitons de beaux projets.
Belle journée,
L’équipe helloArtisan
Bon contact et bonne info.
January 16, 2023
Reply from helloArtisan
Bonjour Monsieur,
Nous sommes ravis de constater que nos services répondent à vos besoins.
Très belle journée,
L'équipe helloArtisan
Reply from helloArtisan
Bonjour,
Pour rappel, helloArtisan est une plateforme de mise en relation entre particuliers et professionnels.
Suite à votre demande de devis du 30 décembre, nous vous avons attribué l'un de nos artisans partenaires.
Nous constatons qu'un rendez-vous a été convenu avec ce dernier le 9 janvier prochain.
Nous ne comprenons donc pas la raison de votre désagrément. Pour rappel, ce service est gratuit.
Nous vous souhaitons d'agréables travaux et une belle fin d'année.
L'équipe helloArtisan
Simple rapide et tres efficace merci
December 7, 2022
Reply from helloArtisan
Bonjour M.Brulin,
Merci d'avoir pris le temps de nous laisser cet avis positif.
Belle journée,
L'équipe helloArtisan
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Reply from helloArtisan
Bonjour M.Leroy,
Nous sommes ravis de constater que nos services correspondent à vos besoins.
Belle journée,
L'équipe helloArtisan
Rapide efficace top
November 7, 2022
Reply from helloArtisan
Bonjour Monsieur,
Merci d’avoir pris le temps de nous répondre.
Nous vous souhaitons de beaux projets avec nos artisans partenaires.
Bien à vous,
L’équipe helloArtisan
Reply from helloArtisan
Bonjour Monsieur Guy,
Nous sommes heureux de constater la qualité de nos services. Merci d’avoir pris le temps de nous faire ce retour positif.
Nous vous souhaitons de beaux projets.
Belle journée,
L’équipe helloArtisan.
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