Help For Paws Reviews 

Absolutely shocking customer service. Item ordered weeks ago, 3 emails sent chasing and no response or tracking provided. Please look elsewhere- and the clue is this company has no registered address or phone number if things go wrong. AVOID no updates to case 1 month in

Don't use this company for any reason. I waited 2 weeks for a hoodie. When it arrived it was poor quality and a poor fit. They told me the poor fit was down to me. My order meets their returns and refund criteria but they are refusing to allow me to return the item or have a refund siting every excuse under the sun, blaming me and quoting how because of shipping etc etc as a small comany they can't actually afford for me to have a refund.

When the mat first arrived, I thought how is this a cooling mat? I put it on our bed for the cats to lie on. During the night it was so hot, I swung my leg out and happened to rest on the mat. Yes it does cool. Weird how it works. One of my cats is not keen and eyes it suspiciously but my male cat loves it. He even pulled it over his head. He loves stretching out on it.

When the cooling mat arrived was disappointed with the quality as it was thin ,I ordered a large and was more like a medium,wouldn’t recommend .only good think that it helps animals in need .👎

Item received in good time. Love the idea that it helps less fortunate animals in need with every purchse made. Highly recommend.

The coolmat arrived quickly and was exactly as I was expecting. Very pleased dog is actually lying on it as he is usually very suspicious of anything new. Excellent service.

I bought three cool mats through Help For Paws - one for my friend's spaniel (who utterly loves it!) and two for our cats who, after eyeing them with suspicion, (show me a cat who doesn't!) they are now in full use and could not be more welcome in this recent heat! The service from Help For Paws was great, communication clear and delivery was when expected. What I like most is that I have dealt with a UK company that actively supports animal charities, and I would happily purchase through Help For Paws again. 🐾 ❤️

Amazing product my daughter’s dog loves the cool mat and it has been invaluable the last few weeks.

This uk company who donates to many charities were good to deal with. Product is really good quality would use this company again.

I ordered this mat during a previous heatwave. Yes it took a few days to arrive which is totally understandable but not as long as I was expecting. How does it work? No idea. All I can say is if you put your hand on it is colder than the rug on the floor. More importantly, my dog absolutely loves it. All through these heatwaves she loves to sleep on it. I am so glad a bought the biggest one as it gives her plenty of room to move around. Would I buy it again from this company.. yes!!

Well made mat that my feline friend was a bit suspicious of to start with but now happily sleeps next to me on my bed or on her own in this hot weather.
Would certainly purchase from this company more products.

Great cooling mats, the dog uses it so much we purchased a second one.
Delivery was so fast.
A great UK based company that I would highly recommend.

Such an easy company to deal with here in the UK kept informed and package tracked. Would recommend using this company as they help all animals.

Fantastic quick service & a great product ( cooling mat )… well made & efficient. Much preferred by my dog to the gel filled alternative.

Easy ordering process and delivery was fuss free. Great to know that I'm supporting a UK based company!

My dog has never gone near any of the cool mats I’ve bought before so I was wary to try this one. But it works and she loves it. It’s been a godsend in this heatwave. Would highly recommend this UK based company that also supports animal charities.

I'm really happy with my dogs cool mat so happy that I bought another one . Both dogs really like them,they've been using them all the time in this hot weather. Delivery was quick and there much better than the gel cool mats which I had previously used.

I bought one for my dog and was so impressed. I bought 2 for my son's cats. They are brilliant blankets and works well especially in this hot weather.

I was wary to start with as to whether a ‘cool mat’ could actually work without having to go in the freezer. However I ordered a large and waited - it arrived incredibly quickly and is absolutely brilliant and my dog loves it. Even better is the fact it comes from a small family business here in the uk and they’re raising funds for Rescue organisations from their sales.
Well done everyone involved

I bought 2 cooling mats for my dogs. When they arrived I wasn't sure if they would do the job as I think I was expecting something colder but, actually my dogs love them and I did actually think about getting a large one for myself during this hot weather! I don't know how they work but the material really does keep cool, and the fact that you can just throw them in the washing machine again and again is a real bonus. I also bought some jewellery for a friend at Christmas which was lovely and a perfect small gift for an animal lover. The mat was exactly as described and identical to the pictures on the website. I'm also very happy buying from this company because they raise money for other animal charities that I support. Will definitely buy again - thank you.