Hemden.de Reviews 

Bought 3 Eton and Eterna shirts 35 days ago and still no delivery. Not even a tracking code. I am just told that there have been some issues with the shipping provider and that I will have to wait until further.

I have paid the money and asked Hemden.de if they were willing to refund the payment until I receive the order but that was rejected. They also have refused to cancel the order because the shipment "is underway" (as they say).

More than 35 days delivery time on an internet order is outrageous. I recommend to visit the local store in stead.

Have ordered 4 shirts from Germany to Puerto Rico, everything went smooth and shirts arrived in a reasonable time of 2 weeks. Impressed by the seamless transaction. Happy to buy again.

A very dedicated customer service was provided to resolve an inquiry I had regarding two purchased shirts. The customer service agent was very helpful and answered my questions in a very friendly and professional manner. I thank Hemden.de very much!

I bought +- twice a year shirts. Just got the surprise that they propose shirts that are even not in stock. Pretending it is normal the site is not up to date. Curiously it was the less expensive item. I was proposed to cancel it or to add something else (more expensive). I decided to cancel and did share my frustration (no solution, what about that performance ... ) and the only reply I got was the confirmation of the cancellation. NO Empathy, NO Solution ... Just ignorance ! They consider the wallet going in the pocket but not the human being going in the shirt!

I have brought some shirts from them. The parcel came in uk now Shipping company asking me to pay another £87.
Hemden de did not explain me another cost of delivery
Uk customs avoid them buy from Uk seller

The best fashion site in the world. They offer the finest European shirts and ship globally. I’m a returning costumer and have created many other happy costumers by recommending it to anyone who wants to look sharp.

Wrong delivery. Terrible customer experience. Ordered shirts for the xmas holidays on 23/11. Ordered with additional tailoring services which they did completely wrong for the two shirts. I informed them on 09/12. Instead of sending new shirts, I had to send the shirts back to Germany(!). Lot of hassle for me as a customer. No compensation. No priority service. On 23/12 I had still not received the (reworked) shirts back. I mailed Customer Service asking when they would resend the shirts. They replied “it is still in our returns department for inspection. As soon as I have received your parcel, I will forward it to our tailor”.(?!)
So “customer service” is not taking action. Just sitting back and relax. Again they ignore delivering decent service. We’re now in the new year. Still no shirts. It’s not difficult to deliver good customer experience. In this case it remains terrible.

Edit after reply from Hemden.com to this review:
You replied that you find it an effort that you sent the shirts back with “express delivery”. I think that is the absolute minimum; we ordered shirts in
November(!) for the xmas period -as presents- and you deliver in January(!). Hence “express delivery” to fix your error is normal, not exceptional.
You replied that you did not sit back and wait. Here’s the proof that you did: “Unfortunately I have not yet received the parcel, it is still in our returns department for inspection. As soon as I have received your parcel, I will forward it to our tailor.” If you aim for good customer service, you would pro actively go and get the parcel from your colleagues and fix the problem faster.
I repeat: mistakes can happen. But the way you solve them defines if customer experience is great or bad.

Fast service
Telephone support

I can definitely recommend this shop and have been a client myself for years. Here are the main reasons:
1. The store offers a wide variety of shirts for people with longer arms such as me.
2. The prices are often good due to sale-events
3. The customer service is top notch.
Example: I ordered some shirts during a sale and two did not fit well. They contacted me and offered me a selection of replacement shirts, since a different size was not available instead of cancelling the order and having me lose my rebate.

everything came on time, nicely packed

Everything perfect. Amazing service and they even arrived a day earlier. My recommendation!

Delivery is fast and prompt.

Hemden.de offers the most beautiful elegant European shirts! I was so happy to discover them since they’re the only one who seem to ship those shirts globally. Not only that, their pricing are decent and you can always find good sales. I’ve been regularly ordering from them and am ever happier with their selection.

Not recommended if you're outside Germany as returns are expensive. I bought 7 items with free shipping. When I went to return 2 items I found they don't provide free returns outside Germany so I paid €12 to return. This condition was buried in the website. I would stick with Amazon and other companies with better return policies if you're outside Germany. If buying clothes without seeing them you must be able to return what does not fit.

I appreciate the kind service I received when I encountered some delivery issues with my package. The Hemden customer service was polite and patient in sorting out the issue until my pckage arrived at my delivery address. I will happily shop at Hemden again in the future.