Hendy Group Reviews 

Bought a new Kia ev2 5 months ago tried to charge it but could not, the charging cable was found to be at fault, took the cable back to Hendys at Eastleigh for replacement but was told I would have to book the car in the workshop for a day!What a farce!To do this I would have no drive 24 miles using 2 vehicles. Fortunately I have another ev cable which l can use to charge the car,but what appalling service!!

My experience buying a used car from Hendy Nissan Salisbury (Sarum) was excellent, the Salesman Dom was true to his word from my first phone call to through to test drive, purchase & readying the car.

His manager was equally fair & straightforward to deal with but I felt totally confident in Dom who never failed to get the deal done as discussed.

I'm very happy with the car & the deal I got plus as I made it clear from the off I was only interested in paying outright with my funds Dom agreed to not offering other options as I didn't want to hear them.

Fantastic experience from Hendy in Tonbridge when I took my Honda for its service and MOT. Special shout out to Amelia who was fantastic; made me a tea and was always keeping me updated on progress and any issues. Thoroughly recommend.

Hendy Car Store Exeter were fantastic because I got a massive upgrade on my current car at the time. I was helped to understand the finance/deposit options.

Hendy's treat us like idiots; I left a revue about a really bad problem I had. I received the following reply and replied to Tilly with my contact details. I'm still waiting and expect to get exactly the same message again to this revue with absolutely no action. Looks good on Trustpilot but nothing happens. Revue below.

Reply from Hendy Group

Nov 3, 2026
Good Morning Jem, We’re sorry to hear that your experience with Hendy did not fully meet your expectations.
We’re committed to providing our customers with a high standard of service, so it’s disappointing to learn that we have not achieved this on this occasion. We'd like to discuss this further with you, please contact our Customer Feedback team , and we’ll be happy to look into this further.
Thank you again for bringing your concerns to our attention. Kind Regards, Tilly

We have had an EV3 for nearly two years and very happy with it, until we popped into Wallisdown showroom and looked at the EV3 GT Line S with more spec than we had, and decided to trade ours in. We were welcomed by James Tomlinson who helped us with any questions that we had, we decided to buy it and James was very helpful and friendly from the start through to it arriving. Thank James

Having had some issues with a previous car, the support from Nissan Hendy was very helpful with good communications. We were able to use a courtesy car for some time and got used to the new Micra. As a result we decided to purchase a new Micra for ourselves and have been delighted with the car.
Everything in buying the car was fully explained and handled efficiently by the staff.

The customer service I received was first class. The car was immaculate and the handover wasn't rushed

Very helpful and knowledgeable salesman Ashley who sensitively and patiently dealt with all my queries. Explained the finance and arranged a half day extended test drive so I could be sure.

I honestly couldn’t be more disappointed with my experience buying a vehicle through Hendy.

I paid a £250 deposit in July for an MG ZS, with an agreed part-exchange valuation and an estimated delivery date 2 weeks later due to the car being in the garage for a coolant leak repair (MG Penton - also awful). Unfortunately, what should have been a straightforward purchase turned into months of frustration.

Before I could even take delivery, the vehicle developed ongoing faults which required repeated visits to MG Penton for repairs and diagnostics. I was repeatedly told the car was going back into the workshop, that further investigations were taking place and that technical support had been contacted. Despite numerous assurances, the underlying issues remained unresolved.

The communication throughout was incredibly poor. I found myself constantly having to chase for updates, often receiving very little information or conflicting explanations. On several occasions, I was told technical support tickets had been raised, only to discover that MG had no record of them.

I was particularly disappointed that I had to spend so much time chasing both the dealership and repairer for basic updates. Even when management became involved, there was still no clear diagnosis, resolution or realistic timescale.

To make matters worse, I was then told that my part-exchange vehicle might need to be revalued because of the time that had passed, despite the delays being caused by the ongoing problems with the car I was trying to purchase.

I genuinely wanted this vehicle and repeatedly gave Hendy and Penton the opportunity to resolve the issues. However, after 3 months of waiting, I ultimately abandoned the purchase because I had lost confidence that the vehicle would be properly repaired and that the situation would be handled competently.

What has been perhaps most disappointing is the lack of aftercare. I submitted a formal complaint to Hendy, yet I have received no response or follow-up whatsoever. After everything I have been through, I cannot believe that a customer can be left in this position without even the courtesy of an acknowledgement.

I appreciate that mechanical faults can happen with any vehicle, but the way a business handles problems is what matters. In my experience, Hendy fell well short of what I would expect in terms of communication, accountability and customer service.

I wouldn’t have wanted to write this review. I wanted to buy the car. Instead, I’ve spent months chasing people, dealing with conflicting information and ultimately walking away from a purchase I was looking forward to.

A genuinely disappointing experience, and an even more disappointing lack of response when I tried to raise it formally.

Edited to add- the car has now been relisted at an extra £1000, leaving me feeling as if I was pushed into abandoning the sale due to Hendy fearing they weren’t making a big enough profit!

I am very pleased with the service I received from Tristan @ Nissan Hendy Salisbury whilst purchasing a vehicle from them recently.

I had a great experience at Hendy Vauxhall Peugeot Tonbridge because Mark was very helpful very knowledgeable made us feel at ease through the whole process of buying a car, Talked us through all the paperwork so that we understood.
And sat with us in the car to go through all the controls of the car and special features. Mark was very honest and offering tea or coffee while we were going through the process,
Thank you so much Mark for our new lovely car that was cleaned to a high standard inside and out .
Thank you tonbridge Hendy for a great experience

Absolutely fantastic service from Hendy! From start to finish, the whole experience was excellent. The team were friendly, welcoming, professional and extremely helpful throughout. Nothing was too much trouble, and they made everything so easy and stress-free.

The customer service was outstanding, and I really appreciated the time, care and attention they gave me. It's refreshing to receive such a high standard of service.

A big thank you to everyone at Hendy. Highly recommended, and I wouldn't hesitate to use them again!

Friendly easy to talk to people and relaxed enviroment

One star for my experience trying to buy a £74,999 Range Rover from Hendy Land Rover Southampton.

I paid a £1,000 deposit and my finance application was approved. On Monday, I was told collection would be on Tuesday, initially at 2pm and later around 4pm. Relying on those assurances, I travelled down, incurred accommodation and travel costs, and arranged insurance for collection.

When I called on Tuesday morning to confirm the handover time, I was told there was a fault. No vehicle was handed over.

After further delays, the General Sales Manager confirmed multiple unresolved faults, including problems with the hybrid system, high-voltage heater, coolant pump and a hardwired crash signal fault. Hendy subsequently withdrew the vehicle from sale because it considered the necessary repairs commercially unviable.

There was also an unresolved mileage discrepancy: the advert stated 44,320 miles, while the dashboard photograph showed 48,207.

Hendy’s final response offered to return my deposit but rejected my claims for expenses. It described arranging insurance and selling my previous vehicle before collection as premature. I strongly disagree, given the collection assurances I received.

I accept that a vehicle with serious unresolved faults should not be handed over. My complaint is about confirming collection, the communication that followed, the costs I incurred and the refusal to take responsibility for the impact.

For a dealership selling vehicles at this price, I found the service deeply disappointing. I was left without the vehicle, out of pocket and having to escalate my complaint. Based on this experience, I would not recommend Hendy Southampton.

1 STAR – HENDY FORD: APPALLING CUSTOMER SERVICE AND COMPLETE LOSS OF TRUST

I am absolutely disgusted with my experience at Hendy Ford.

I took my Fiesta ST to a Ford main dealership expecting professionalism, transparency and quality servicing.

Instead, my paperwork identified Shell products, yet the dealership subsequently informed me that Fuchs engine oil had been used. I was never informed beforehand or offered a choice of alternatives.

With over 25 years of experience in the oil and fuel industry, I understand the importance of lubrication and engine protection. I would personally have chosen a different premium oil.

To make matters worse, they failed to stamp my service book and now expect me to make a 20-mile round trip to correct their mistake.

I also paid for wheel alignment and a brake fluid change. The video provided seemed more focused on selling me replacement brakes than demonstrating the work I had paid for. I have received no video evidence of either additional service. Although this does not prove the work wasn’t carried out, the lack of trust now makes me question everything.

Most disappointing was their response to my complaint. Rather than attempting to restore my confidence, they informed me that their position was their “final decision”.

In my opinion, this is an arrogant, dismissive approach to customer service. I feel they are more interested in defending their own decisions than listening to paying customers.

I HAVE LOST SO MUCH CONFIDENCE THAT MY CAR IS NOW PARKED UP.

I will not drive it again until it has been serviced at Cuff Miller Ford in Littlehampton, at further expense to myself. This is due to my loss of confidence, not evidence of engine damage.

Cuff Miller has already explained that Castrol isn’t their default oil, but they offer customers the opportunity to discuss alternatives before servicing.

Why can’t Hendy offer the same transparency and customer choice?

I paid main-dealer prices for peace of mind and received the complete opposite.

Hendy Ford has completely lost my trust. I will not return and cannot recommend them.

One star – and even that feels generous.

Excellent service

The experience at Hendy Renault Dacia Tunbridge Wells was fantastic because James one off the car dealers was fantastic and very easy to talk to . Very professional and phoned me more to check if all was well. Top man.

Hendy Horley were excellent- the salesperson was patient and explained everything to me as I was new to automatic cars. Would recommend to anyone wanting a Renault