Henri-Taylor Heating Solutions LTD Reviews 323

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people appreciate the engineers' expertise, their friendly and respectful demeanor, and their clear explanations of the work performed. Reviewers also frequently mention the cleanliness and tidiness of the work, with staff ensuring everything is left in order after completion. However, some people mentioned occasional issues with scheduling, such as engineers not attending as planned or needing follow-up visits.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking to have A/C installed upstairs in our house with Summer looming and those hot nights. I was recommended Henri-Taylor Heating Solutions by a friend who had used them before. Steve T... See more

Company replied

Rated 5 out of 5 stars

Henri-Taylor came out promptly and resolved my issue, no fuss, no drama. Their customer service was faultless, their engineer (Steve) was at mine within an hour and resolved my issue within 30 minute... See more

Company replied

Rated 5 out of 5 stars

Rob was the engineer who attended to replace my boiler. He was friendly and respectful to me and my home. He cleaned up after the works. Rob was patient and very good at explaining how the new system... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish. The team turned up bang on time, were friendly, professional, and clearly knew their stuff. Watching them work was like watching aircon ninjas... See more

Company replied


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Gas Engineer
  4. Gas Installation Service
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Welcome to Henri-Taylor Heating Solutions. Henri-Taylor was established in 2015 and has grown into a well established and trusted family run business in the areas of London, Kent and Surrey. Henri-Taylor are experts in the field of Boilers, Central heating, Hot and cold water systems, Air Conditioning, HIU's and general plumbing both domestic and commercial. We take feedback very seriously here at Henri-Taylor and urge all future potential customers to read our reviews and see what our existing customers say about us! If you would like more information on how we could help you please visit out website, drop us an email or call us in the office and one of our experienced office staff will be able to help you out with your enquiry. Many thanks the Henri-Taylor Team.

Guarantee's on our boilers and workmanship!

**10 YEAR GUARANTEES**

**10 YEAR GUARANTEES**
We offer up to 10 year parts and labour guarantee's on our boiler installations and 12 month guarantee on our workmanship! Great value for a great Price

Contact info

4.9

Excellent

TrustScore 5 out of 5

323 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Henri Taylor Heating Solutions

Have used Henri Taylor Heating Solutions a couple of times now and would absolutely recommend them. Very professional and accommodating from the time I called to make a booking, the communication, work undertaken, and follow ups. Jon, the heating engineer, was very friendly, as were the admin team, and knew his stuff.

So nice to find a local family run, reliable, hard working firm.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Very professional service with great personal touch, all the way through my initial enquiry through to the job being completed. Kept me informed throughout, providing a clear explanation as to what the job entailed. Highly recommended!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Replacing the clock and thermostat.

Engineer arrived when he said he would, and after studying the boiler and thermostat straight away started to set the times for the boiler to operate, showing me how to work the equipment. Boiler is now working correctly, at last!

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer arrived on time

Engineer arrived on time. carried work out to very high standard. was polite even putting on plastic over shoes to avoid dirty shoes on my carpets. very happy with service

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

A great team in every way.

We first met the team over a year ago when looking for someone to install and then service a new boiler (and all the related work). We have always been delighted with the speed of response, the reliability of their judgements and the quality of the work. As importantly, from the time you contact Chelsey to get things organised you know you are in capable, supportive and friendly hands. Couldn't be happier. Thanks to you all.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient…

The engineer was friendly and efficient and explained what the problem was with our boiler. He fixed it straightaway.
I would be happy to use this Company again and would recommend them to family and friends.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the Service

Rob was the engineer who attended to replace my boiler. He was friendly and respectful to me and my home. He cleaned up after the works. Rob was patient and very good at explaining how the new system operated. I am very pleased with Henri Taylor and would happily recommend them.

January 28, 2026
Unprompted review
Henri-Taylor Heating Solutions LTD logo

Reply from Henri-Taylor Heating Solutions LTD

Thank you for review, we will pass on your kind words to Rob! Emily

Rated 5 out of 5 stars

I was looking to have A/C installed…

I was looking to have A/C installed upstairs in our house with Summer looming and those hot nights. I was recommended Henri-Taylor Heating Solutions by a friend who had used them before.
Steve Taylor first came to do a survey and discuss options and cost. I found the quote very competitive and decided to go ahead.
Steve then came and done the installation over a couple of days as stated.
A very experienced likeable engineer who obviously new what he was doing.
The job was finished to a very high standard.
Very tidy as well. He vacuumed both days when finished and you would not have known he had been there.
Would highly recommend.

April 28, 2026
Unprompted review
Henri-Taylor Heating Solutions LTD logo

Reply from Henri-Taylor Heating Solutions LTD

It was a pleasure installing your air conditioning and hope you enjoy the advantages of it in the upcoming summer months! Thanks for the review!

Rated 5 out of 5 stars

All works carried out professionally

All works carried out professionally! Very happy.

Thank you

Kelly

April 17, 2026
Unprompted review
Henri-Taylor Heating Solutions LTD logo

Reply from Henri-Taylor Heating Solutions LTD

Pleased to hear you have been happy with the service, thank you for the review!

Rated 5 out of 5 stars

Absolutely brilliant great service all…

Absolutely brilliant great service all done for another year thankyou.
Gary Willis

April 10, 2026
Unprompted review
Henri-Taylor Heating Solutions LTD logo

Reply from Henri-Taylor Heating Solutions LTD

We appreciate your loyalty using us and look forward to seeing you in 12 months! Thank you for the review!

Rated 5 out of 5 stars

Prompt Arrival and Fast Working

I had my Boiler replaced by Henri-Taylor Heating and found them to be very fast working, punctual on arrival in the morning and clean when they had finished what they were doing.They left me with clear instructions of how to operate the new Boiler, the thermostat that I needed to go with it and probably best of all, something that was much better than the woman that lived here before me had left me to put up with.I have always used them to service my Boiler in the past so it makes no difference to me that I will have to use them to service this one in the future to validate the guarantee.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended for Boiler Installations

We needed a new boiler and wanted to use a local installer. We could not have been happier with the service we received from Henri-Taylor. From the initial site survey, through to the boiler installation, they were very professional throughout. Communication was also excellent.
We cannot recommend Henri-Taylor highly enough.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

excellant customer service

excellant customer service, from the reception staff to the workers, all very professonal but friendly, helpful and definately recommend their service.
spoke to john who was very attentive, knowlegable and friendly. first class service.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Henri-Taylor came out promptly and…

Henri-Taylor came out promptly and resolved my issue, no fuss, no drama. Their customer service was faultless, their engineer (Steve) was at mine within an hour and resolved my issue within 30 minutes. It was exactly what you'd expect but so often don't get. I will be using Henri-Taylor instead of my property managers' contracted engineers. It's rare to find a friendly, competent company that are so easy to work with. You won't regret it.

February 6, 2026
Unprompted review
Henri-Taylor Heating Solutions LTD logo

Reply from Henri-Taylor Heating Solutions LTD

Thank you for the review and so glad we were able to get out to you quickly and sort out your issue. Great to hear you will be using us in the future! Emily

Rated 5 out of 5 stars

Had a great experience with boiler install …

Had a great experience with installing a new boiler. Steve was really friendly and polite, left everything clean and tidy. Would definitely recommend this local company.

January 14, 2026
Unprompted review
Henri-Taylor Heating Solutions LTD logo

Reply from Henri-Taylor Heating Solutions LTD

It was a pleasure working for you and installing your new boiler! See you next year for its annual service! Emily

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