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Hepco & Becker GmbH Reviews 

17
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TrustScore 4 out of 5

4.0

Motorcycle Equipment and Accessories Store
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  1. Motorcycle Equipment and Accessories Store

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Hepco & Becker – Qualität mit Verantwortung seit 1975 Seit über einem halben Jahrhundert steht Hepco & Becker für hochwertiges Motorrad-Zubehör, entwickelt von Menschen, die selbst Motorrad fahren und wissen, worauf es unterwegs wirklich ankommt. Über Jahrzehnte hinweg ist aus dieser Leidenschaft ein Unternehmen gewachsen, das für Zuverlässigkeit, Erfahrung und ehrliche Qualität „Made in Germany“ bekannt ist. Unsere Produkte begleiten dich auf Reisen, im Alltag und auf Abenteuern – oft über viele Jahre hinweg. Genau deshalb investieren wir viel Zeit in Entwicklung, Tests und Verarbeitung. Jedes Koffersystem, jeder Schutzbügel und jedes Zubehörteil entsteht mit dem Anspruch, langlebig, funktional und passgenau zu sein. Trotz aller Erfahrung und Sorgfalt wissen wir: Perfektion entsteht nicht durch Fehlerfreiheit, sondern durch den Umgang damit. Sollte einmal etwas nicht so laufen, wie du es erwartest, ist uns eines besonders wichtig: Sprich direkt mit uns. Unser Kundenservice ist kein anonymer Ticketschalter, sondern ein Team aus echten Ansprechpartnern, die sich Zeit nehmen, zuhören und Lösungen finden. Ob Montagefrage, Ersatzteil, Reklamation oder einfach Unsicherheit vor dem Kauf – wir möchten, dass du dich gut betreut fühlst. Dein Feedback nehmen wir ernst. Es hilft uns, besser zu werden und unsere Produkte sowie Prozesse weiterzuentwickeln. Wenn du also Anlass zur Kritik hast, gib uns bitte die Chance, gemeinsam eine Lösung zu finden. In den allermeisten Fällen klappt das schnell, fair und unkompliziert. Warum du dich für Hepco & Becker entscheiden kannst: ✔ Erfahrung seit 1975 Mehr als 50 Jahre Know-how im Motorrad-Zubehör – gewachsen aus echter Praxis, nicht aus Theorie. ✔ Hohe Qualitätsstandards Robuste Materialien, präzise Verarbeitung und langlebige Konstruktionen – entwickelt für echte Nutzung. ✔ Verlässlicher Kundenservice Persönlich, lösungsorientiert und erreichbar – wir lassen dich mit deinem Anliegen nicht allein. ✔ Ehrlicher Umgang mit Feedback Kritik wird bei uns nicht ignoriert, sondern als Chance zur Verbesserung verstanden. ✔ Nachhaltiger Anspruch Produkte, die reparierbar, nachrüstbar und auf lange Nutzung ausgelegt sind.

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4.0

Great

TrustScore 4 out of 5

17 reviews

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(17)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service ....

Excellent service ..... goods arrived when stated on order and easy to fit to my bike

October 28, 2026
Unprompted review
Hepco & Becker GmbH logo

Reply from Hepco & Becker GmbH

Hi Billy,

thank you for your kind words and the 5-star review!

We're glad to hear that everything went smoothly, from the delivery to fitting the parts to your bike. That's exactly how it should be!

We hope you enjoy your new accessories and wish you many great rides ahead. Ride safe!

Your Hepco & Becker Customer Service Team

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Rated 5 out of 5 stars

Great quality and customer service.

Hello all. As an example good customer service can I recommend Hepco & Becker? I’ve got one of their heritage bags on my bikes and after a few years of use, in all weathers, the zip failed. I was delighted to find that it had a five year guarantee and, lo and behold, a replacement turned up today! It has a redesigned zip too. Glad I bought from the official dealer too

September 10, 2026
Unprompted review
Hepco & Becker GmbH logo

Reply from Hepco & Becker GmbH

Hi Tony,

we really enjoyed reading about your experience – especially knowing that your Heritage bag has been with you for several years and through all kinds of weather. That’s exactly what we build our products for!

When the zip eventually gave up, we’re glad we could make things right quickly and easily under our 5-year warranty. We continuously develop and improve our products, so it’s also great to hear that you noticed the redesigned zip on your replacement.

Thank you for your trust in Hepco & Becker and for recommending us. We hope your new bag will accompany you on many more adventures – enjoy the ride and stay safe!

Your Hepco & Becker Customer Service Team

Rated 4 out of 5 stars

Disapointed but they reached out to me

I bought a lot of items for my brand new suzuki sv650. The crashbar is ok and I give it 5 stars. The carriers are also nice. I have the easy rack carrier and side carriers along with 3 cases.

My central case logo diminished after less that 500km. Flew away somewhere.

I have two side cases journey 42 which are yet to be tested but one of them came without one of the belts inside.
Those are not cheap products and things like this should not ever happen.

However Hepco and Becker reached out to me and they care about our experience so I am giving them 4 stars.

July 15, 2026
Unprompted review
Hepco & Becker GmbH logo

Reply from Hepco & Becker GmbH

Hello Bozhidar,

thank you for your detailed feedback – and, of course, for choosing so many HEPCO & BECKER products for your new Suzuki SV650.

We are glad to hear that you are happy with the crash bar and carriers, but we completely understand your disappointment regarding the lost logo badge on your top case and the missing internal strap in one of your Journey 42 side cases. This should not have happened.

We would like to take care of both issues and send you a replacement logo badge as well as the missing strap free of charge.

As you purchased the products through one of our dealers, we do not have your contact or shipping details. We have therefore sent you a request for additional information via Trustpilot. Please respond to this request so that we can get in touch with you and arrange the replacement parts directly.

We hope we can turn your experience with our products into a more positive one.

Best regards
Your HEPCO & BECKER Customer Service Team

Rated 1 out of 5 stars

Not worth my money!

Not worth my money!

I bought few parts for Trident 660 2025 model.

1. The rear luggguage carrier: In the instructions they want to drill the bikes rear panel to fit the rear tube. Why would anyone drill their brand new bike to fit the lugguage carrier.

2. Tank bag legacy: Super cheap quality, zips don't work good - not worth the money at all.

Returning the products is such a complicated process and the customer service doesn't bother speaking with you or taking feedback - such a typical German company.

German products are not the same anymore.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Bear 650 offset bar risers & brake hose extension

Purchased the offset bar risers for my Royal Enfield Bear 650 and the front brake hose extension. Super quality parts, couldn't be happier. The service was also fantastic with excellent communication and spot on delivery.

March 19, 2026
Unprompted review
Hepco & Becker GmbH logo

Reply from Hepco & Becker GmbH

Hello Chris,

thank you so much for your great feedback – we really appreciate it!

We’re happy to hear that you’re so satisfied with the offset bar risers for your Royal Enfield Bear 650 and the brake hose extension. We put a strong focus on precision manufacturing and high-quality materials, so it’s great to know that this is exactly what you experienced.

Also, a big plus for thinking about the brake hose extension – this is something that is required in most setups but often overlooked. You did everything right to ensure a perfect and safe installation.

Improving comfort and ergonomics is exactly what our handlebar risers are made for, so it’s great to hear they meet your expectations.

Thanks as well for your kind words about our service and communication – we’ll gladly pass that on to the team.

Enjoy your rides – ride safe and comfortable!

Your Hepco & Becker Team

German translation below:

Hallo Chris,

vielen Dank für Dein tolles Feedback – das freut uns wirklich sehr!

Es ist schön zu hören, dass Du mit unseren Lenkererhöhungen (mit Versatz) für die Royal Enfield Bear 650 sowie der Bremsleitungsverlängerung so zufrieden bist. Wir legen großen Wert auf präzise Fertigung und hochwertige Materialien – umso besser, dass Du genau das so wahrgenommen hast.

Ein großes Lob auch an Dich, dass Du direkt an die Verlängerung der Bremsleitung gedacht hast – das wird bei Lenkererhöhungen meistens benötigt, aber leider oft übersehen. So hast Du von Anfang an für eine saubere und sichere Montage gesorgt.

Mehr Komfort und eine optimierte Sitzposition sind genau das Ziel unserer Lenkererhöhungen – toll, dass Du die Verbesserung direkt spürst.

Vielen Dank auch für Deine positiven Worte zu unserem Service und der Kommunikation – das geben wir sehr gerne ans Team weiter.

Wir wünschen Dir weiterhin viel Freude auf Deinen Touren – fahr sicher und komfortabel!

Dein Hepco & Becker Team

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Rated 1 out of 5 stars

Dangerous quality failure

I bought the small royster panniers and the c-bow mountings for my Triumph Speed Triple 1200RR. I was planning on a week tour down to Dijon, these panniers looked good on the bike and although small had enough capacity for my hotel based tour for the week.
They went on fine and looked good but I had to put the original tail piece back on my bike as they didn't fit on with my smaller tail tidy on. No problem though.
I weighed my kit, made sure it was well under the 5kg limit and distributed it evenly between panniers.
Four days into the tour and while getting fuel I noticed that one of the bolts had, I thought, fallen out. I took the pannier off and my friend carried it on his bike and I just cable tied the mounting bracket up so it didn't swing about. However when I inspected it more closely at the hotel the bolts had actually sheared off in the sub frame. I carried on the tour with my friend carrying my pannier. I got home and tried to take the other mounting bracket off and those bolts were seriously bent.
I hadn't overloaded them, they'd been fitted as per the letter of the instructions and still two bolts had snapped and the other two had bent in situ. A seriously dangerous situation if the bolts had failed on the motorway it could have caused a serious accident.
I received a refund but I still have two sheared off bolts stuck in my sub frame.
Seriously poor quality which I did not expect from a company like this and at this price point.
I suggest people stay well clear of these c-bow mountings they are dangerously poor quality

September 1, 2025
Unprompted review
Hepco & Becker GmbH logo

Reply from Hepco & Becker GmbH

Hello Alex,

thank you for taking the time to share your experience with us.

We are sorry about the difficulties you experienced during your trip and fully understand your concerns regarding the safety of the mounting system.

We take such reports very seriously. Following your feedback, we promptly reviewed the mounting configuration for your specific motorcycle model and upgraded the mounting bolts to a higher strength grade back in February to improve their reliability.

While we understand that this cannot undo your experience, we appreciate you bringing the issue to our attention. Your feedback has helped us make a specific improvement to reduce the risk of similar issues in the future.

We regret that your experience with our products was disappointing and hope that, despite this incident, you were still able to enjoy the rest of your trip.

Best regards,
Your HEPCO & BECKER Customer Service Team

Rated 3 out of 5 stars

Not expected for a product that's not cheap

Product looks fine, but holes where not in position in one of the crash bars.
The hole in crash guard is not alligning with the hole on bike so i needed to drill to make hole wider.
Or else i can't fix the screw.
Tried contacting customer care but no response

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

This German company have failed spectacularly

This German company have severely let down their UK distributor and me. I bought a top box (Xceed) and rack at the beginning of June. The first purchase was failed by their website failing to get authorisation from my bank. The second attempt went through but despite promising delivery in 10-12 days, to date nothing has arrived in the UK and they are still saying another 2 weeks so reaching 6 weeks from paying to possible delivery. Their UK distributor has apologised but no apology or gestures of good will from the German company. I hope the equipment is at least worth waiting for but trust and expectations are falling

July 5, 2024
Unprompted review
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