Her Hair Company Reviews 173

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as soft, silky, and full from root to tip. Many highlight the natural look and feel, noting how well the hair blends and holds various styles, including curls, without tangling or excessive shedding. People also appreciate the value for money, emphasizing the durability and longevity of the bundles. The user experience is frequently commended for being easy to manage and style, with fast delivery and excellent communication from the company. However, some customers were dissatisfied with the product quality, mentioning that the hair received did not meet their expectations for unprocessed virgin hair, citing issues like chemical texture, red strands, and a plastic smell. A few reviewers also experienced significant shedding and difficulty with the hair holding curls, even with styling products and high heat.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the hair quality.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the hair for being soft,... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the products super easy to... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many reviewers highlight the super... See more

Value for money

Customers had positive experiences with value for money. Many reviewers found the products to be worth every... See more

Order

Customers had positive experiences with order. Many reviewers expressed their satisfaction and intent to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am beyond impressed with these bundles! The quality is absolutely top-tier soft, silky, and full from top to ends. They don’t shed or tangle, even after multiple installs and styling sessions. The h... See more

Rated 5 out of 5 stars

These soft straight bundles were actually longer than expected, which I loved, and they were so easy to work with. The hair is super smooth, lightweight, and styles effortlessly without tangling. It b... See more

Rated 5 out of 5 stars

I ordered the Deep Wave bundles from Her Hair Company (20,22,24,24 inches), and they are amazing! The hair is super soft, full, and the curl pattern is beautiful — it looks so natural once installed... See more

Rated 5 out of 5 stars

I used 3 bundles of Her Hair Company Body Wave in lengths 18, 20, and 22 inches. The hair is soft, full from root to tip, and blends perfectly for a natural sew-in look. No shedding or tangling, just... See more


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetics Store
  6. Hair Product Store

Written by the company

Her Hair Company is your resource for premium quality 100% Virgin Remy Human Hair. We set ourselves apart from the rest by offering you "the best of the best" in the hair industry. Our company is based on the belief that your satisfaction is our top pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had the pleasure of using Her Hair…

I had the pleasure of using Her Hair Company’s Burmese curly crochet bundles for my Miracle Knots and I had a great experience. I was able to fully bleach and process this hair without there being any damage. The curls reverted back right away. Matched my natural hair perfectly!

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing quality

I used three bundles of the feather crochet extensions for a Tyla braids style and I’m obsessed! The hair is super soft, lightweight, and gives a really natural, full finish. Definitely love the quality

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great extensions

Really love the feather crochet extensions . Used it for Jayda wayda hairstyle and i got lots of compliments anytime I went out. I love it

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, the hair speaks for itself. No tangling, minimal shedding, and it holds a curl perfectly. Worth every penny.❤️‍🔥

April 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Quality Hair

I purchased clip-ins from Her Hair Company and it was my first time installing them on myself, they were very easy to install and the quality of the hair is amazing. The hair is very soft and holds a curl well. Definitely would recommend anyone to purchase!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience! I recommend it to everyone who loves beautiful and quality hair, it arrived very quickly here in Brazil and the hair is really better than I imagined! I loved it

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

From Order to Install (10/10)

Her Hair Company is an excellent company to order! From soft bundles to the gorgeous kinky clip ins that I have my eyes on next, the hair quality did very well with both my quick weave install and also the curly bulk hair for my boho knotless braids. And I have 4c hair by the way :)

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Love my hair

Love my hair! I’ve gotten a 20 inch 13x4 frontal and 3 bundles of 20,23,24 . Very full and soft! Definitely recommend

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

I’m truly disappointed in my hair…

I’m truly disappointed in my hair purchase. This is by far the worst hair purchase I’ve ever had. I typically purchase from Elysian Glam and I LOVE their hair, but I wanted to try a kinky straight texture. Unfortunately, I’m not sure if I got a bad batch or what?! My install looks great, my stylist did her thing! But! No sooner than I left the salon my hair was shedding like crazy. Baby, if I’m kidnapped just follow the trail or hair. I’ve literally been vacuuming my home multiple times a day b/c there’s so much shedding. Even in my car! Then! When I say this hair will NOT hold any kind of curl. Wand curls, flat iron curls, curling iron, perm rods, flexi rods. They all fall in an hour or less. I love the texture and the fullness but I can’t do anything with it. I’ve reached out via the “contact us” feature twice for a resolution and nothing yet. I guess that’s what I get for trying something new 😩

***UPDATE IN RESPONSE TO THE BUSINESS REPLY***Thanks for replying! Regarding the email I sent, if I misspoke on the date it was sent #mybad. However, I still don’t see a reply after checking my junk mail.

Regarding the shedding, the same stylist that has done my sewins with my Elysian Glam and Curls Queen hair did my sewin with the hair I purchased from you guys, and I had barely any shedding at all with either companies hair. Additionally, she was able to curl the Elysian glam hair, and so was I. I could also use rods on that hair and it doesn’t work with the hair I purchased from you guys.

***UPDATE IN RESPONSE TO THE BUSINESS SECOND REPLY*** It saddens me to see no accountability, no realistic offer to resolve, just continued justification. This is not my first rodeo with hair. I’ve never used “thin hair” as my hair is not thin, hence the reason I ordered kinky straight. I didn’t order it expecting it to be thin. Additionally, I never said the hair was hard to curl. I said it will not HOLD the curls. Wand curls, curling iron, flat iron, no matter the tool or how high the heat (my tools go up to 420), even if I curl with heat and immediately rod the hair until I’m ready to actually wear the curls, they do not hold. They last an hour tops, even with holding spray.

Unfortunately I cannot “send the hair back” since it’s currently sewn in. Yes, your company has been around a long time, which is why I was excited to try it out. I’m sure that with that longevity you do have clients that have been with you over a decade. This also why I started this by saying perhaps I received a bad batch.

Anywho! I see that there’s no viable resolution. So lesson learned for me, I’ll stick to my go to hair companies. No biggie. I just hate wasting money!

January 29, 2026
Unprompted review
Her Hair Company logo

Reply from Her Hair Company

Hi, Sweetie, thx for shoping with her hair company. I'm deeply sorry for your experience. We definitly would not run from our responsibilities if it is. All of our hair will go through 4 steps of QA/QC. I can guarantee you that no single bundle of inferior quality will be stocked in our warehouse and flew to our client. If there is a serious shedding, may I ask did u do a sew in or quick weave with our budnles? I'm sure your stylists cut the wefts into few pieces of to create the layer. This very rely on the stylist's technique and skill, they need to figure out the weft of bundle and cut from root in case strands been cut directly, also we strongly don't recomend stylist to cut the weft to many pieces, as it's common to have strands fall down from cutting point of weft, the more pieces they cut the weft, more cutting points, and more strands falling down. I am definitly not questioning the professionilism of your stylist, just some tips to be taken care of.

If the hair is keep falling down when you receive the bundle and unpack it, then that's definitly a serious quality problem. But I'm sure that's not the case here.

Furthermore, I have checked from our email history, you did contact us on Feb 16th and we have replied you immediatelly on Feb 17th to follow up your case, but there is no reply from you, dear. I'm sure you must be busy and didnt see the email from us. On time and professional customer service is always our goal, and what we tried to deliver in past few years.

******UPDATED REPLY REGARDING CLIENT'S SECOND REPLY******

Hi, sweetie, I'm sorry that I couldn't load any pic of our email history here, but I'm not gonna lie, we never leave any single email from client without answering. I'm not sure if it's the server problem or what. It's our fault though, we should keep following up your case after your email even no responce to our reply.

Shedding: Our basic routine is do the sample test on every batch after 4 steps of QA/QC, so 99.99% chances there will be no inferior quality hair flew to the market. But if you still think this is the hair problem, please contact our ppl with email listed on our website and send the hair back and we will do the lab test again, and if it's quality issue, we will refund you 3 times of your spending. If not, we will send you a new pack of hair for free. I hope this can make you feel comfortable.

Curling: I'm sorry,with all due respect, I need to fix a stereotype ppl normally have in mindset, better quality hair is more harder to wind or curl, need more time and high temperature to curl or wind. For longevity service of hair, we are providing brazilian hair, the typical feature of brazilian is it's with thick and strong strand, and we kept 80% of cuticle intact(remove 20% cuticle for better smoothness to avoid tangling), which means it'll have high heat-resistance giving the thickness of hair and protection of cuticle. If we provide thin and soft hair, without cuticle, it definitly can be more easy to curl or style, but longevity in this case scenario will be a question mark. We are a company of 15 years in the market, and we do care about our reputation, as there are lots of clients be with us for over a decade.

******UPDATED REPLY REGARDING CLIENT'S THIRD REPLY******
SO SORRY if my reply misled you, dear, i'm not talking about the fullness, I'm referring to the single hair strand, thick or thin, which you might feel with your fingers squeezing the single hair strand, or using a microscope. We can using thin hair strand with less cuticles, much cheaper cost, and more profit, but longevity will be affected.

And I'm deeply sorry if I misunderstood the question, with hard & strong hair strand and 100% cuticles, hair will incline to return it's original nature, given the hard and strong strand and all cuticle protection. So need more time to curl & easy to return to original status. Anyhow, we will contact with you shortly and offer u a satifactory solution

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