Hertz Reviews 

I strongly advise against renting a car from this company. I returned the car clean and completely undamaged. Because they used a "quick drop-off / key drop" procedure, no agent was present to sign off on the car together.
A few days later, they suddenly charged my credit card for a "new scratch/dent" that was absolutely not caused by me. When I requested official proof, clear time-stamped photos, and a certified repair invoice, they failed to provide any solid evidence.
This feels like a deliberate trap to scam tourists who rely on their quick return policy. Make sure to take photos and videos of every single angle of the car if you dare to rent here, or better yet: choose a reputable rental company instead. I am currently disputing the charge with my credit card company and reporting them to consumer protection agencies. Unprofessional and highly untrustworthy.

Very bad service, they take my money even if i I have never problem with the car
Very bad in Madeira or Funchal airport
Go back !!!

We payed in March for a rental starting on September 15th, intended to guarantee vehicle availability. However, when we arrived at the Lisbon agency, no vehicle was available for us. We waited forty-five minutes to find a solution. We were offered large vehicles (including a large automatic Mercedes) that were completely unsuitable for our trip to the Algarve (drop-off in Faro). We eventually agreed to take a Nissan Juke. A manager acknowledged the logistical problem, and we were granted a concession, which is clearly noted in Portuguese on the attached contract:

Return with half-full tank

Exemption from payment of the service E-toll which we had not wanted, as we were only taking the highway once between Lisbon and Carvoeiro and intended to pay the toll ourselves.

When we returned the vehicle, the staff member told us they were fully aware of the situation, that everything was in order, and that we would only be charged for the toll (approximately 16 euros for our journey). But the next day, Hertz charged our bank account of 89.53 euros without us knowing what the charge was for. The document now appearing on the website lists the following:
Fuel and service: 48.02 euros
Toll service (Servicio portagens): 14.40
Toll: 19.35
+VAT, totaling 89.53 euros

I rented a car from Hertz at the Lisbon airport. I filled out all of the information online in advance to skip the line but they made me wait online anyway. Then they upcharged me for a car because that was the only available option. I reached out to the main customer service and was told there was nothing they could do because it was outside the U.S. even though it’s a U.S. based company. This was after a 45 min long chat with two different people.

Hired a small car from Porto airport, brimmed with fuel a few miles away from the drop off. After entering the airport I received an invoice for over €60 euro for fuel and they claimed the tank was 6/8 full when it was clearly at 100% I made sure of that. With all the fees the total nears £400 for a Fiat Panda for a week. Wouldn't use again

The rental was a brand new 7 seater Mercedes Vito. Within 15 minutes the engine warning light came on and a warning that there was a coolant issue and reduced power as a result. Problems happen and this was not their fault. The shocking absence of assistance that followed was.
We were advised to drive to the airport to swap cars. At the airport we were told none of a matching size were available. As it was a Saturday afternoon this only compounded the lack of interest in trying to help us. The manager at the airport could not have been less interested in helping us out. We were left to drive back to Lisbon in limp mode. By the time we returned to the hotel smoke was billowing from the car. Attempting to get it collected involved several 'disconnections' but 40 minutes later the emergency help line responded. 3 hours later the car has not been collected and I frankly have no idea if it will be. I check out in the morning and have to hire a cab to get me to my next destination. Thanks, Hertz. Their logo ought to be 'Too Big To Care'. I suspect a drawn out battle to follow over the charges that are seemingly inevitable.
Avoid at all costs, or it will cost you!

1/5 stars - Hertz Portugal: A masterclass in how not to treat customers
Flat tyre on a Friday afternoon. Fine, these things happen. What followed does not.
Rather than a simple tyre change on the spot, Hertz towed the car and left us stranded. No roadside fix. No replacement vehicle at our location. The only option offered was to travel three hours round-trip to Lisbon Airport ourselves to pick up another car. We were at a wedding. Not happening.
We negotiated an alternative: skip the replacement car, and Hertz arranges a taxi to get us to the airport on Sunday. Deal agreed. And then? Nothing. Complete silence.
Saturday: called multiple times to confirm the taxi. Every call was disconnected. Followed up by email. No reply. We organised and paid for our own taxi.
Then - and this is the part that takes real nerve - Hertz sent an email asking when we would be returning the car. Not an apology. Not a follow-up on the taxi they promised. A chaser. For a car that had already been towed away by their own roadside service.
To summarise what Hertz delivered:

No working vehicle
No replacement
No promised taxi
No communication
No apology

What they did deliver: a bill query and radio silence.
Avoid.

We hired a car from Dollar (Hertz) at Faro airport (Portugal). All good. Nice and easy to find, good service and very quick. we were on the road within an hour or so of landing.

A few days late had a puncture, which I fixed with sealant equipment on board. Then called the nearest Hertz office in Portamao and explained the issue as I didn't want to continue driving on a temporary fixed tyre. I spoke to a lovely lady called Florabella who suggested that I came directly to Portamao. With no fuss at all, she arranged for us to swap cars and get back underway. Great customer service. 5 stars to her and to Hertz.

Excellent experience with Hertz Porto Airport.

A special thank you to Giovanna Bittencourt, who took the time to explain everything clearly and made us feel very welcome. Her instructions were detailed and easy to understand, which helped us start our trip with confidence.

We had requested an automatic car and were travelling with quite a lot of luggage. Hertz kindly upgraded us to a larger vehicle, which made our road trip through Portugal much more comfortable.

The shuttle service was efficient, the car was clean and in excellent condition, and both pick-up and return were smooth and hassle-free.

Highly recommended, and we would gladly rent from Hertz Porto Airport again.

They let you sign a so called free upgrade which is a masked upselling. Afterwards they charge a couple of hundred of euros whilt the person at the counter guaranteed no extra costs. Stay away from these crooks and thieves

THESE PEOPLE ARE DANGEROUSLY!

We rented a car from Hertz at Madeira airport Saturday 7th February.
Customer service was rude, abrupt and queues were an hour and a half long to collect pre booked car.
Put this down to stressed staff and finally collected our car.

Two days later there was a fault with the brakes. A mechanic was begrudgingly sent to assess and he advised us this car was dangerous to drive.
Hertz manager eventually called us to tell us to bring the car back to the airport (despite concerns raised by the mechanic who was still waiting for a lift back!).
Extremely poor customer service from the representatives there. At one point all out lying by staff.
Avoid Hertz at Madeira airport at all costs. This is not a company you want to deal with who put the customers in serious danger.

I rented a a car due to an accident, went to the Worcester ma branch and worked with Mike. He put me into a car over my insured daily limit and just got my credit card statement with the over the overage amount. I also never received an invoice breakdown after returning the car, had to call the 800 number to receive it. I went to the branch Friday January 30 and spent an hour waiting to get this resolved, Mike told ne to get the invoice because he didn't know how to look it up and to come back Monday and he would take care of it right away. Went back again and was to in a sarcastic way to wait my turn. I walked out as I was not waiting again and dealing with him. Bad practices of putting a senior citizen on a fixed income into a rental over your daily limit with out asking?

Terrible experience when renting in 2022. They tried to claim I had damaged the car but I was able to prove damage was there before renting the car. Then a year later they placed a second charge of my credit card, which was cancelled by my credit card provider. Now in 2026 they are chasing for a further payment relating to Highway tolls, but a Easy toll card was purchased from Hertz when renting the car. This business should not be trusted and will try to scam you. Be extra careful when using their service but I recommend to find an alternative. They are not to be trusted.

Very disappointing experience with Hertz in Lisbon.

At pick-up, I was not provided with any photographic vehicle condition report, despite explicitly requesting it. The file with the pre-existing damage photos was never sent, making it impossible to properly verify the vehicle’s condition before departure.

At return, a supposed minor windscreen chip was reported — something I had never noticed during the rental and which could not be verified as new or pre-existing, also considering the windscreen was dirty and the vehicle already showed several signs of wear.
Although I had purchased the “Super Cover”, it did not include glass, and I was charged without clear proof that the damage was not already present at pick-up.

Additionally, the photos of the pre-existing damages appear to have been taken days earlier and in a different location from the actual pick-up point, which raises serious concerns about the transparency of the procedure.

I filed formal complaints and involved the European Consumer Centre. The responses from Hertz were generic and failed to address the specific issues raised.

This is not about the amount charged, but about fairness and transparency.
Based on this experience, I cannot recommend Hertz and strongly advise customers to be extremely cautious at vehicle pick-up.

500€ for a bad Dacia during 6 days at Hertz Funchal airport !!! I returned the car without damage but the protection between the truck and the living-area had just moved, I didn’t notice it. They just had to put it in the right position but they charged me 278€ !!! A picture with the bad position but none with a so-called damage. And I’m sure that I didn’t do anything with it as I just put a small bag in the truck. Even if it was broken it was already there.
Impossible to have someone on the phone, I don’t even know how to complaint to Hertz.
I’ve been a loyal client from Hertz for many many years but I’ll never rent a car with them anymore.
A shame.
I’ve seen that many clients have been abused by this agency. I will continue to fight to be reimbursed.

Ordered a Ford kuga 1.5litre,got a seat Arona 1.0 litre
Clearly not powerful enough in Madeira with five adults.
They exchange for a larger car and said the next one was bigger engine.
It turned out to be a Dacia 1.0 litre and as it was bigger it cope with the steep hill less .
The car had 4 tyres all on the minimum tyre tread,I would say illegal.

On arrival to Hertz I was told "I probably didn't read the small print" and "the terms had changed" I was told I had to pay €3500 deposit, when my original agreement was £1300. I didn't have a credit limit that high on my credit card. The whole ordeal was VERY stressful! I was told to pay €450 for there in-house insurance cover, which I didn't require as I had sourced a 3rd party cover. I was then told to pay €250 which I refused. I had to pay €2000 for a car that was below the standard I wanted. V poor.

🚨 Hertz Portugal – Abusive Practice 🚨

I booked a car via CarJet (fully prepaid €428.99 on August 6, 2025) and picked it up from Hertz Porto on August 13 at 12:30.

➡ Returned the car in perfect condition on August 22 at 16:00.
➡ Despite this, Hertz charged me an additional €360.33, claiming “late return” – even though my rental was already paid until August 22.

Result: Double billing → over €790 for a single rental.

Since then, both Hertz and CarJet have gone completely silent. No response to my emails.

❌ This is unacceptable, abusive, and borders on fraud.

I demand an immediate refund. Otherwise, I will make sure to share this experience widely with my community (150K+ reach) and through every possible consumer channel.

@Hertz – Your reputation is at stake. Act now.

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🚨 Scandale Hertz Portugal 🚨

J’ai loué un véhicule via CarJet (réservation prépayée 428,99 € le 6 août 2025) et récupéré la voiture chez Hertz Porto le 13 août à 12h30.

➡ Véhicule rendu en parfait état le 22 août à 16h.
➡ Malgré cela, Hertz m’a refacturé 360,33 € supplémentaires, au motif “retard de restitution” alors que ma location était déjà payée jusqu’au 22 août.

Résultat : double facturation → plus de 790 € pour une seule location.

Depuis, silence radio de Hertz et CarJet. Aucune réponse à mes mails.

❌ C’est une pratique abusive, limite frauduleuse.

J’exige un remboursement immédiat. Faute de quoi, je ne manquerai pas de partager massivement cette expérience auprès de ma communauté et via tous les relais possibles.

@Hertz – Votre réputation est en jeu. Réagissez.

Update: Hertz's responses to the reviews are merely damage control. When I email "googlereviews", I also do not receive any response to my concerns. I assume that there is an intentional withholding of a fuel charge if the customer does not book the €50 fuel service on-site. This service is actually being pushed onto customers at the location. I will contact my bank and consider legal action against Hertz.

! I can only warn against booking with Hertz!

Original review:
After returning the vehicle, money was deducted from my deposit because I allegedly did not refuel before returning it. I proved to the staff at the return with a receipt that I had refueled. The staff member confirmed that everything was in order. However, when I returned from vacation, I received an invoice from Hertz. I contacted Hertz via email and attached the fuel receipt as proof. So far, I have not received any response.

Be careful buying a car from Hertz Faro. VERY untrustworthy sales staff. Dealt with Silvia who wasted a lot of my time and money. DO NOT TRUST.