Ejner Hessel A/S Reviews 

While I was overall quite happy with the last service experience (quick) there is one small detail that made me a bit sad. I am allways very carefull when cleaning my car‘s interior, especially the piano lacquer on the center console. It is almost impossible to keep it scratch-free, but today I noted clear signs of scratching on both seat sides which look to me like they could originate from a vakuum cleaner tube scratching over the surface when cleaning the seats / footwell. I avoid to use a vakuum cleaner near the center console and also almost never someone is sitting on the right front seat of the car, so I am wondering if the new scratches were generated during the last service(s)? I understand that for many customers this would be a mimor thing, but especially at a Mercedes Benz dealer I would expect the car‘s interior to be treated with care. Maybe this is a point for improvement to focus on in the future?

We had a great service and very friendly staff :)

Super go service

Ejner Hessel Ringsted

Worst place to get your car fixed! They don’t know what they doing ! They got my car for 9 weeks now and I can’t get a clean answer what’s wrong with the car and when is it fixed, they don’t pick up the phones or reply to my emails, this is some kind of joke and not professional company !! Tried to get in touch with Mads Pajbjerg Amnitzbøll 3 times today and couldn’t speak to him, instead I heard from customer service that they will leave a note for him to contact me, I guess he don’t bother about it too much!

Fin service

God service i alle leder.
Speciel video ogLars som jeg kommunikererde med omkring tid mv

Experience was excellent and Ejner Hessel staffs always maintain high service minded approach. Thank you Emil for the fantastic experience.

God services med god feed back

Good service & relevant information of what needed to be done.
So far happy with outcome. Thank you.

Peace of mind with Benz products and peace of mind with after-sales service and support

Excellent service! Fixed our Mercedes Vito van when we were on the Sweden and had a sensor error.

Worst place to try and purchase a car.The sales agent was uninterested in selling to us.We were there so early in the morning with the excitement to make a purchase only to find a bored sales agent.

I purchased a new XPENG G6 in Aarhus expecting a premium customer experience to match the brand’s positioning and the vehicle’s technology. Unfortunately, my experience with XPENG Denmark and its authorised dealer, Ejner Hessel, was the opposite.

From the moment the order was placed, the process was marked by contradictory information, lack of accountability, and zero customer centric thinking.

Delivery timelines changed repeatedly December, then February, then suddenly “available immediately” forcing me to reorganise financing, sell my previous car under pressure, and absorb unnecessary costs. These changes were always explained away as “out of our control,” yet the impact was entirely borne by the customer.

One week before vehicle handover, I personally tried to delivered the winter wheels to the dealership for installation. The response was simply that there was “no availability until January.” No alternative, no flexibility, no prioritisation despite the fact that Ejner Hessel represents multiple major brands such as Mercedes-Benz, Renault, and Dacia and operates a large dealership with significant resources.

I was expected to accept the idea that a customer taking delivery of a brand new vehicle in winter should drive on summer tyres, which is not only unreasonable but also dismissive of customer safety and intelligence. The message was clear:
“This is our process take it or leave it.”

At one point, I had to rely on my former dealership, Finn Allan Eriksen where I was no longer a customer, to resolve safety related issues that XPENG’s authorised dealer could not or would not handle. That comparison alone says everything.

To make matters worse, the car was delivered with cosmetic defects, reinforcing the impression that once the sale is closed, the customer becomes secondary.

The vehicle itself is impressive well designed, technologically advanced, and full of potential. But a premium product cannot compensate for a dealer network that prioritises volume over responsibility.

Based on my experience, Ejner Hessel are focused on selling cars, not on building trust, loyalty, or long-term relationships. When problems arise, customers are met with polished, generic explanations instead of real solutions.
If XPENG wants to be taken seriously as a premium brand in Europe, the customer experience especially at dealer level needs fundamental improvement.

I already know what your response will be: “This is not our responsibility, we regret the situation,” followed by a standard explanation.

At the very least, when replying to a customer, please avoid using generic, AI generated responses that clearly demonstrate a lack of genuine interest in customer satisfaction.

The Sales Manager in Tilst would benefit from understanding this lesson.

Nemt at booke service via Mercedes appen, og god service.

Fantastisk behandling ved Ejner Hessel i Thisted hos Nicklas. Alt var i orden, til at snakke med og rigtig god behandling.

They are very professional and helpful.

Very good service and attitude of people. They even sent me a video of the car after its done.

** update **
A CS representative reached out to me and corrected the situation, this part of the process was as expected, clear, fast and kind. So while the initial experience was not good, this CS representative did make it better.

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I bought a car at Hessel Valby, and the process while fast was not great.

I felt like I always had to chase and ask to get any information.

At the end I agreed with the sales person that they add new tyres to the car, then they “forgot”, and had me waiting for a an appointment that never came, then proposed to send me the value for the tyres, but that has also never arrived and the sales person declines to provide any information about it.

Awful experience, lost me as a future customer will never do business there.