Hesterpro Reviews 

Warning: Selling defective products and withholding 30% of refunds!

Be extremely careful with this company and its sister brands operated by MB Adsera (including Hester and Premium Koti). They are ripping off customers by delivering faulty goods and refusing full refunds.

We ordered an Ovox R8 window cleaning robot, but it was completely useless and defective right out of the box: it cannot maintain suction or climb normal window glass, but spins in place and drops straight down, creating a severe danger.

When we contacted customer service, they made us pay the expensive return shipping to Lithuania out of our own pocket. Once they received the unit, they simply claimed "no technical fault was found" and kept 30% of our money (over 60 €), hiding behind their ridiculous return policies.

This is a complete scam: you receive a broken product that does not work, you have to pay the shipping costs to return it, and then they still steal 30% of your purchase price.

Do not waste your money on Hesterpro, Premium Koti, or any other webshop operated by MB Adsera. Stay far away!

As per all the reviews this is a con , mine arrived wouldn’t charge .. contacted them no reply asked for full refund no reply..don’t buy from these people .

I have used this window cleaner multiple times and in multiple ways and each time it leaves streaks and misses a lot of the area.
Followed the instructions, dry clean, wet clean, and lastly polish. I have also pre cleaned the windows, followed by the same process above. It actually made the windows worse after them being almost clean.

I have cleaned the pads fully as instructed by the washing instructions and tried to clean the windows again, still the same outcome. I have cleaned the robot wheels but they still leave streaks along the windows.

I have used 3 different liquid methods, just water, window cleaner from Jif and window detergent from Kärcher. All have been watered down or used to the suggested dilution ratio.

This has to be one of the worst robot devices I have bought and I've bought quite a few in the last couple of years.

Also the delivery took quite a long time.

I wish there were no stars to give. My windows look worse than when I started.

Hester is a serious fraud. The business is not only unprofessional and frivolous, but illegal and punishable in most countries. They pretend to be a Norwegian company, but in reality they are running their criminal business from a country that does not regulate such things. The company advertises free shipping and that there are no additional costs beyond what is advertised in the ad. In reality, there are costs for customs clearance into Norway. In addition to this the product is lousy and does not deliver what it promises. Among robotic window cleaners, this has to be the worst one ever made. Have you ever found a test where this product has been found worthy of being included? Well, I can tell you. You haven’t. No one has! Don’t be fooled by these criminals. DO NOT BUY!!!

I recently purchased a product from HesterPro, and I must say I was quite my experience with Hester was deeply disappointing, largely due to their abysmal customer service. I was initially hopeful, but the lengthy delivery time, taking nearly a month, was just the beginning of my troubles. When the product finally arrived, not only was it of poor quality but whilst trying to address these issues with their customer service the responses were slow, unhelpful, and lacked the slightest hint of empathy for my situation.