Hexeal Chemicals Reviews 

100% service every order. Buy the 2 x 5 litre vinegar. Always quick delivery at best price online.

I will not be using this company again.
The customer service is non existent.
Received items ordered quickly, this is the positive and why I gave 2 stars
I was drawn to weigh the packages as they did not feel the weight i ordered. All 4 packages were short, 2 were nearly 1kg each short, in a 5kg package, the other 2 were a few hundred grams short. I notified with photographs, showing the scales used. The response back was avoidance and instantly could see the game they play. Have chased for a response, to my query, no response or acknowledgement.

Avoid this company, they are not honourable.

I bought deionised water from them, not realising how heavy the 25L would be. I have not been able to get it into my home let alone use it. I have tried repeatedly - at least 5 times - to get them to collect it and give me a refund but all I get is an automated message asking me for information I have already supplied. Amazon were no help resolving this either. My advice: avoid like the plague.

Sent me 25kg of salt in a flimsy cardboard box. Both delivery box and dalt bag were open upon delivery. They are playing silly buggers with refunding me asking for pics iv already sent them. Iv even sent the video of the dpd driver body slamming my package like hes in the wwe or summit. Customer service are useless and make it as hard as possible to deal with. Now I have a front garden covered in salt (dead flowers and grass forever) and im £25 poorer.

I've been a customer of them for about a year, and I regularly order a big tub of salts from amazon. On at least two occasions, instead of giving me eight kilograms, they have given me five kilograms. So this time I sent them the picture of the tab they sent instead of the eight kilograms requested, i've done about ten messages back and forth, and it's like they don't want to replace the missing product, i'm going to have to find an alternative way.I'll purchasing them and not through amazon, as the customer service and the lack of ability to upload a photo is terrible

Wow.
For the last 6 weeks I have been trying to get an order. Three times it was sent via Evri (Hexeal refused to send it via any other courier, despite multiple 'damaged in transit' and my request after the second fail). Short, generic, brushed-off responses from customer service. I use 'customer service' lightly as they simply did.not.care. After reporting the third 'damaged in transit' they are now going to refund it (again!) and that's just it, according to Hexeal. OK - I'll finally go elsewhere - and now recommend you do the same!

I would like to give credit where credit is due. I have used this company on many occasions and they never fail to impress. Great price, speedy despatch and delivery. Good comms. Another good reliable purchase from a highly recommend company. Thank you.

I've been buying Epsom Salts from this company for several years. I purchased them on Ebay.
The service and quality of product has always been consistently of a high standard..also the prices are excellent.
They have gone the extra mile for me on more than one occasion!
I would happily highly recommend HEXEAL , and I wont buy these products from anywhere else.

I ordered through Amazon a 20 kg bag of salt and a 15 kg bag of baking soda. The baking soda arrived slashed open and leaking, and I wasted £25 on the Epsom salt that never arrived. The courier (DPD) dumped the salt parcel downstairs, ripped removed Cellotape and open, instead of delivering them to my 1st floor, and even though I had proof they weren’t at my flat, the seller offered no refund and asked me to get crime reference numbers. I do not recommend this seller, delivery is unreliable, and chasing parcels for hours is a real headache. I have had two more parcels since this review sent back to sellers aswell

Fast & efficient service,goods well packed & as described.

Ordered 1 5L white vinegar through Amazon and received 2 5L containers. Contacted the company direct who said it was their error and I could keep the 2nd one for free. Excellent company who I will use again

The company offers an excellent variety of Epsom salts. You can choose bags or buckets, different amount, which is very handy depending on your needs.
Speedy delivery and pleasant communication!
Highly recommended

Always excellent customer service and nothing is too much for them, great quality products

My intial order arrived damaged. The company responded super quick and arranged a replacement product which l recieved in 48 hours ! Very high quality magnesium flakes and excellent customer service ! 5 stars.

Good quality product sent the order twice by mistake and let me keep it 😃

Great customer service and really prompt delivery.
We source white vinegar for household cleaning; they supply in 5 litre containers and we buy two at a time.
They always arrive when they say and are well packaged; no leaks or damaged parcels.

I have been ordering from Hexeal through Amazon for about 6 months now and I am very happy with the quality, delivery and customer service support!

I have been impressed by Hexeal. They send orders promptly, respond to queries very promptly. Their products are very competitive and good value. They are my go to company for future orders. Thank you in advance of future purchases.
Richard W.

Hexeal products are excellent and high quality. I am a frequent repeat customer via their Amazon shop front. Their customer service is first class, dealing with queries and issues, quickly, efficiently, and with no hassle - I would especially like to mention Lucy for her outstanding customer service. Thank you.

I have only had a positive experience with this company. Twice I had a problem with a delivery service and after contacting the seller, they have resolved the issue instantly.
Recomended