Hickleys Reviews 

brilliant service over the phone, i rang up looking to purchase a part for my air conditioning machine, i discussed my issues briefly and got asked if an engineer could give me a call, shortly after an engineer called me and told me exactly what to check i did that and he advised me on a work around until the part has arrived, can't fault them, brilliant customer service!

Take your £3500 then want to charge you call out for something under warranty, tyre machine leaks like a sieve and the wheel balancer doesn’t even balance wheels! Avoid this company unless you want to be left out of pocket!!
Waste of time
Waste of money
Nothing but stress and loss of earnings they only care about taking money

Disgusting service
Unprofessional employees
Rubbish service
It’s 4 week that I stop doing MOTs due the Hickleys unprofessional behaviours, I paid for the part and after a week the order my part, and then the engineer keep coming backward and forward they post the part and the engineer turned up with out any part

Please avoid this company service and look for alternative ways. Do not depend on Hickleys
Save your customer and time

I had a very disappointing experience at the Bridgwater branch. During our visit, the manager’s attitude came across as unprofessional and unnecessarily confrontational. The situation escalated to the point where my wife was left very upset and in tears, which is completely unacceptable in a customer service setting.

Overall, the service felt poor, and the pricing also seemed higher than expected for the work carried out. Based on this experience, I would strongly recommend considering alternative providers.

I was in need of help with a Ford Fiesta van. I could not get passed the security. After many calls it all came down disconnecring the battery and reconnecting it until it let me in.
Thank to Fraiser for sticking with it and helping me get this resolved.

Many thanks for helping a damsel in distress you where all my knights in shinning armour 🥰❤️

Fin, Jason & Frazer
Provided Outstanding customer Service and care.
I Had a problem with MY programmer and they ensured I lost limited amount of time without it.
Going above and beyond to help me.
Really refreshing, There's many a company that could learn a thing or two about putting the customer first like they did.
Thank you

I have booked a 10 day intensive automotive locksmith training, paid in full for it but I was very dissatisfied and disappointed about the training it self.
In those 10 day you pretty much learn how to use a lishi tool and to pick a lock, very used locks, some of them not even work and neither the instructor couldn’t open them, you learn how to cut keys on machines and to do some basic programming. EEPROM is a different training and you have to pay separately for it.
One colleague was overcharged, andthe Hicleys stuff promised to him that they will send him some parts, like transponders or other bits in order to compensate for the amount that he overpaid, months down the line they still haven’t sent anything.
All together not a good experience for the money I paid, I do not recommend this training location or company.

Poor knowledge of technician’s lead to expensive waste of money! After two expensive visits issue was not solved with no further information after second visit. Definitely would not recommend

Fantastic experience from start to finish so far with Hickleys. From my training enquiry and booking with Nicky and then the course with Jason to the purchase of my equipment with Byron. Fantastic customer service, tech support and after sales care from Fin and Frasier. I would 110% recommend Hickleys to anyone in the Motor trade, current or future auto locksmiths.

Been with hickleys five years always very helpful and good quality items

I don't use Hickleys much nowadays but I have used them MENY times over the years. I've never been let down & used them for many repairs over the years. Great service & would recommend anytime.

Great product and great advice on a purchase of a new diag tester. Matt was very helpful

Only take my car to Bridgwater Hickleys and no-where else. Les, the mechanic, is old school, very fair and very knowledgeable. He doesn’t fail a car on its MOT unless absolutely necessary. I don’t trust anyone else but him to look at my car.

Awful customer service, they will happily send you a £2000 machine, but then it sits there useless in the workshop because they can't be bothered to sort out the training. Definitely will never use this company again.

All I can say is they are lowest of the low. Strongly recommend you dont use them. Check out their super low review score. Shocking. Who has such a low score. These guys deserve lower.

UPDATE - Still no response from Hickleys despite numerous requests, finally received a refund courtesy of a raised dispute with PayPal.
I placed an order for a book on Hickleys website, selected next day delivery by DPD. Ordered on the 15th December, which was a Sunday so did not expect anything until the Tuesday but here we are 9th January and still no order. Tried to communicate with them and no response.

I have been a Locksmith for nearly 15 years and during that time I have used Hickleys for a couple of training courses, I buy keys from them and use their technical support. I actually think I would be struggling without the support of their excellent tech support guys. Anyone looking to get into locksmithing should make Hickleys their first stop.

I sent a request for a remote control key 1,5 weeks ago and despite asking, I still haven't received an answer. The customer service is very poor and I don't dare order anything from this company if one request fails.

After a minor prang I booked my car in to HIckleys Bridgwater to get tail light and panel fixed. Had to wait a week for an appointment. Then the part they ordered was wrong( although this was probably not their fault.) When I went to collect the car and book it in again, I had to wait over 10 minutes for any staff to even appear in the shop. Finally I was told " we don't do body work and never have!" (I'm sure I've had body work done there before as it's the only car mechanics I have used since moving to Bridgwater. They used to go above and beyond, helped me out in difficult circumstances, but have recently gone severely down hill. I don't think I'll be using them again.