HighFlyerCasino Ontario Canada Reviews 

Highflyer casino online is the best casino
With fast withdrawals and excellent customer service and easy to understand and lots of promotions

I left a positive review on April 3rd 2026.
I am now retracting it.

I reopened my account in March 2026.
I upgraded to diamond status on July 13th. This part is important.

I am scheduled to come off a self-imposed cool-off break in a few days.
Typically when I would take a break, I could attempt to log in, and get a pop-up window with the date my break would end.
A few days ago when I tried this, I got a pop-up stating my account is frozen, claiming that they reached out to me for proof of income and i missed the deadline.
Not one person reached out to me, called me, emailed me, nothing, EVER regarding proof of income.

I have reached out to customer service twice this past week to find out why in heavens this is all of a sudden an issue. First time I reached out on Oct 4, the CSR confirmed for me that they do want to verify my income, and someone from the correct department will get back to me within 24 hours. I also said that I need to know what they're expecting from me. What documents do they need. No one got back to me.
I gave it a few days then reached out to customer service again, on October 8. This time I got a CSR that was either chatting with multiple people at the same time, or not focused on their job. Sometimes minutes between responses. It was absolutely agonizing having to deal with this CSR. It saves time to finish one chat then fully give the attention to the next.

Again I was told someone would reach out to me within 24 hours, but the correct department is looking at my file.

It is now October 10 and there has been zero reply from High Flyer.

I reached diamond status in July, then my account is frozen for no reason, and while I am on a cool-off period from August to October, with no explanation from the casino.

Truly, I do not want to be part of a company that chooses to operate like this. It is especially a slap in the face with the money I spend, choosing to spend my entertainment budget with High Flyer for so many months. I reached diamond. That is not easy. Do you know how much one person needs to spend to reach that status? This makes the situation 10x worse than if I was a casual player.

If they treat well spending players like this, how are they treating their new players, and other seasoned players?

Their casino pays A LOT when you are very new. This stops at some point.

A lot of their games are capped bets too. Blueprint for example caps at $1 bets.
A lot of Pragmatic games cap at $2 and $4 bets. This is great for people who have budgets.
They pay out very fast too.
This is my reason for 2 stars and not 1 star.

I have used a lot of online casinos, this just being frozen out of my account after months of using the platform, with no one reaching back out to me like I was promised twice, is something else. I was expecting to have cashback in my account when I logged back in when the cool-off ended. I don't suspect i will ever see that cashback.

Great customer service. They i actually care about customer satisfaction and are appreciative for the business.. Great game selection and instant withdrawals make this the best casino I've used

Very easy and fast withdrawals!

Great game play!

And very responsive to question(s)!

Frequent in-game reboots. Although I totally expect to lose money playing slots, I do so with entertainment funds therefore I hope to enjoy the gaming experience. With the frequent in-game reboots the experience was frustrating. Indeed my deposited funds evaporated fairly quickly, but being frustrated during the process just made it a total loss on both the entertainment and financial fronts. When I reached out to customer service to raise my concern, I was treated with the standard cold “we comply to verifiable audit standards”. What does that have to do with the poor functioning technology? That was strike 3; therefore, I’ll never return to this site again.

So far so good ! First time playing on this site and did very well and withdrawing my winnings was a snap !
Easy site to navigate,lots of great games and quick payouts ! Anything to you guys!👋😁🙏

Terrible site 600 bucks in no bonuses. Save your money play somewhere else

Excellent casino and bingo site fast payment and very good service and staff would highly recommend if you gamble online for playing

After posting my original review on Trustpilot, a representative from FlyHigher Casino reached out to me and promised to release the remaining funds from my account. I have now received the money, so I am updating my rating from 1 to 2 stars to reflect that they ultimately resolved this issue.

My original complaint was that I had contacted the casino more than two weeks earlier requesting to close my account, but I did not receive a response. During that time, my account remained open. I eventually deposited funds again and played, leaving approximately $250 in my account.

The following morning, I received an email confirming that my account had been closed. What concerned me most was that there was no mention in that email of what would happen to the remaining balance or when it would be returned. Considering there were still funds in the account, I found the way this was handled very disappointing.

I also originally decided to close my account because my overall experience playing on the platform had been poor. Compared with several other Ontario online casinos I have used, I went for weeks without experiencing any meaningful wins, and eventually decided that the platform simply wasn’t for me.

However, I do believe in being fair when a company takes steps to correct a problem. After seeing my Trustpilot review, FlyHigher contacted me directly, confirmed that my remaining balance would be released, and I have now received the funds.

I appreciate that they followed up and resolved the financial part of my complaint. I only wish the account closure and return of my remaining balance had been handled this clearly from the beginning, without requiring a public review to get the issue resolved.

I am extremely disappointed with how High Flyer Casino has handled my account closure and, more importantly, the funds remaining in my account.

Over two weeks ago, I contacted High Flyer Casino requesting that my account be closed. Despite my request, no one responded to me and my account remained open and fully accessible.

Last night, since the account was still active, I deposited additional funds and played on the site. When I finished playing, I left approximately $250 in my account.

To my surprise, this morning I received an email confirming that my account had now been closed — more than two weeks after my original request and immediately after I had deposited and played the night before.

What concerns me most is that the closure email did not mention my remaining balance at all. There was no information about when or how my approximately $250 would be returned to me.

If High Flyer Casino was finally processing my closure request, they should have either restricted my ability to make further deposits while that request was pending or, at the very least, ensured that my remaining balance was returned when they closed the account.

Closing a customer's account while it still contains their money, without providing any explanation regarding the return of those funds, is extremely concerning.

I am posting this review in the hope that High Flyer Casino will address this promptly, contact me, and arrange the immediate return of my remaining balance. I will gladly update my review if they resolve the matter quickly and appropriately.

I must say, of the many online casinos i have interacted with, Highflyer, is the most entertaining with a great variety of slots AND live table betting! Plus, the staff is right there when you need them! Actual people not bots lol and so friendly. Offer a quick withdrawal ! Thanks, Highflyer team

I put sooo much money in these slots machines just for it to hardly hit any bonus, and if I do I’m on the lowest denominator.. it’s so frustrating.

This is a decent site. I won 350, withdrew and had my money five minutes later. The customer service reps are nice and are real people and not bots. However, it is very difficult to get bonuses. Dont get me wrong, they do come out but not as often as other sites. There is a nice variety of games. If they had more bonus spins I would have given a 5 star.

Sometimes the simplest things matter most. Fast deposits, quick support and reliable payouts have been enough to keep me here.

I usually judge casinos based on how they perform after the first few weeks. This one held up well.

Tonytone88
Recently won a large jackpot! Great casino

This casino never give you win don’t play on this casino they never ever give you win even once time

Great VIP hosts, responsive customer service and overall very friendly and professional.

Had one issue with a withdrawal but other than that the times are almost instant for interac etransfers. The issue I did have was fixed and I recieved a bonus for the delay which I really appreciate.

Overall I would say they are in the top 3 in Ontario Gaming. Definitely worth giving them a shot.

Thanks again Gerhard

$100 deposit straight down to zero. Had a $5 win along the way but overall not a great experience for starting out. Cheers to those who stick around 🍻

WARNING! Don't not play on this site. Call the AGCO and RCMP fraud department and report this site as I have already done so. I was playing a game and actually was close to my 100.00 I had put in and then it gave me a server error and then wasn't available. Lol..that right there is all you need to know. Also, played a slot with 325cspins, and not even a bonus spin. Listen to all the negative reviews as they are true. Call the AGCO, and RCMP on this site and report them as stated. Also, trustpilot if you or this company flag my review, just know I have a lawyer and will sue! Save your money! Do not play on this site!

You ever get that feeling like this site might hold my money. I had that going in. So I did a small withdrawal first and it went through straight away. That pretty much removed all my doubts.