HILLS Eyewear Reviews 

Thank you Hills. Hills were excellent at their customer service. Getting back to me and helping me solve the issue I had about returning a pair of glasses. They were prompt, polite and were fast and efficient.

I was promised a pair of these glasses as part of the program by the founder of this company, Iman Ghazi. They gave us a limited time code to use a check out and all we were supposed to pay with shipping.
The code never worked and I contacted customer support multiple times about this. They kept saying they will get it sorted out and to wait.
Finally Jody sent me another code and when I tried it, again it didn't work. I reach back to them to let them know and was told that the new code had expired and they could no longer issue another code.
I am sorry to say that there seems to be a lack of ethics with this company and unfortunately it seems with the other product I have purchased called Monetise.
Buyer beware...

⭐⭐⭐⭐⭐

Excellent customer service! I experienced an issue while trying to place my order, and the team was incredibly helpful, professional, and attentive throughout the entire process. They responded very quickly to every message and went above and beyond to help me resolve the issue. Thanks to their support, I was able to complete my purchase successfully. I truly appreciate their patience, kindness, and dedication. Thank you so much for the outstanding service!

The Hills Eyewear team have been very patient and reliable in every way.
I would not hesitate in any way to recommend their high calibre of service and quality of their products.

Quick yo respond and incredibly helpful- quality product too

Jody has been very helpful in resolving my issue with the order. Thanks Iman for Jodi she is a gem!

The communication with the team was great. I had to change my delivery address as they don't deliver in New Zealand but I managed to send it to my home country.

Customer Service was great. FedEx messed up my shipping and Hills took care of it perfectly and resent the glasses

Order #HILLS27131 was shipped to Mexico. DHL recorded the delivery as unsuccessful. HILLS acknowledged this and offered a refund or a reshipment. I only received the item in the end because a family member went and collected it from the carrier herself. HILLS played no part in resolving it.

Order #HILLS28267 was shipped to Madrid with paid express shipping. Tracking marked it delivered on 7 August. It was not. The address is a private residential complex with 24-hour security where every parcel is logged at the desk, and nothing arrived on that date or since.

I asked HILLS to do the one thing only they could do: request the signed Proof of Delivery from the carrier and open a claim. They refused, and told me to contact the carrier myself — which is not possible, since the contract of carriage is theirs and carriers release Proof of Delivery to the shipper, not the recipient. After that, my emails to two separate support addresses went unanswered.

I recovered the money by filing a PayPal dispute. It was refunded in full within minutes of submitting it. HILLS never responded, never produced proof of delivery, and never refunded me directly.

A tracking line reading "delivered" is not proof of delivery. If you buy from this company, pay through a method with buyer protection, because their own support process will not help you.

Ordered eyewear but never received it. After that contacted the support and they prepared the order right away with very fast response! Great customer service!

I never write reviews, but I feel I need to make an exception for this company. I had an issue with my order, not only was the customer service assistant (Jodi) very prompt and helpful in her response, but they resolved my issue to a standard I have never experienced before, genuinely astonished at quality of the service. I cannot recommend enough.

Good and fast costumer service

Had a problem with the address I gave with my order and after I had sent an email, asking what the problem was with my order, Jodi helped me immediately and fixed the problem in the blink of an eye.

Well, as always, the support chat really supports. You have a great support team. They always answer very, very fast and they always have an answer, not just fill noise if you know what I mean.

Amazing experience. Great brand great quality. Big fan of Gadzhi and this brand is next level now 🙇🏾

Really happy with my Riva pair, perfect fit and top material quality. Great customer support