Hireacamera.comReviews 

1,849
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the friendly and helpful staff who go above and beyond to assist with queries and ensure a smooth process. The product quality is frequently mentioned, with equipment arriving in immaculate condition, spotless, and well-packaged in protective cases. Many people appreciate the efficient delivery service, noting that items often arrive early, providing ample time for setup, and collection is equally straightforward. The customer service is frequently described as outstanding, with staff offering valuable advice, accommodating last-minute changes, and ensuring the right equipment is chosen for specific needs. Reviewers often express their intention to use the company again, citing the reliability, professionalism, and overall ease of the hiring process.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as excellent, top-class, and even... See more

Product

People report positive experiences with the product, consistently praising the excellent condition and... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient and secure... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more

Company replied

Rated 5 out of 5 stars

I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more

Company replied

Rated 5 out of 5 stars

Incredible service, literally elite. They called me to go through the gear and corrected a few mistakes I made that would have otherwise been costly. Super friendly and genuine service from the lady o... See more

Company replied


Company details

  1. Audio Visual Equipment Rental Service
  2. Binoculars Store
  3. Camera Store
  4. Photo Shop
  5. Photography Service
  6. Video Production Service

Written by the company

Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,849)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful service

Very helpful service, easy to use and great equipment.

June 25, 2026
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Reply from Hireacamera.com

Thank you for your lovely review, Jonathan. We are so pleased that you found the service helpful and easy to use. It was a pleasure assisting you in securing the Nikon Z 100-400mm for your trip to Namibia. We hope you got some amazing photos!

Looking forward to assisting you with your next adventure!

All the very best,
Hannah

Rated 5 out of 5 stars

Competitive prices

Competitive prices
Great customer support
Clear and detailed professional contract.
I highly recommend Hireacamera.

June 19, 2026
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Reply from Hireacamera.com

Thank you for your wonderful review and recommendation, Hassan.

We're delighted to hear that you found our prices competitive, our customer support helpful, and our rental agreement clear and professional. We work hard to make the hiring process as straightforward and transparent as possible, so it's great to know that came across during your experience.

It was a pleasure supplying the two Nikon SB-5000 flashguns for your wedding shoot, and we hope they helped you capture some fantastic moments on the day.

Thank you again for choosing Hireacamera, and we look forward to helping with your future projects.

Best regards,
Hannah

Rated 5 out of 5 stars

Consistently great service over several years as a customer

A very good, diligent, and well-organised hire company.
I've been using them for several years, and they have been consistently spot-on with communication and delivery. Their systems are well thought-out. Staff are personable. Equipment is always tested and well-kept. In a nutshell, they are one of the best hire companies around.
Being honest, I think their name makes them sound a bit 'down market', but don't be fooled - they do offer a top class service.

June 16, 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for such a thoughtful review and for your continued support over the years. Hearing from long-term customers is especially rewarding, and we're delighted that you've consistently found our communication, delivery, equipment, and team to be reliable and professional.

We put a great deal of effort into maintaining our equipment and refining our systems, so it's wonderful to know that those details make a difference to your experience.

Thank you again for your kind words and loyalty. We look forward to supporting many more of your projects in the years ahead.

All the very best,
Hannah

Rated 5 out of 5 stars

Very good communication and service!

June 20, 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for your review, Barney! We're delighted to hear that you were happy with both our communication and service.

Providing a smooth, reliable experience from enquiry through to return is something we take great pride in, so it's wonderful to know we delivered on that for you.

We really appreciate your support and hope to assist you again on a future shoot.

Best regards,
Hannah

Rated 5 out of 5 stars

Smooth service

Ellen provided wonderful customer service, smooth process and best value in camera rentals around with not outrageous deposits.

June 18, 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for taking the time to leave such a great review, Mark. We're delighted to hear that you found the rental process smooth and that Ellen was able to provide wonderful customer service throughout.

We're also pleased that our fair deposit policy and competitive pricing helped make your experience even better. It was a pleasure supplying the Sony 70-200mm GM II and Sony 100-400mm GM lenses for your product shoot, and we hope they helped you capture some fantastic results.

We really appreciate your support and look forward to helping with your next shoot.

Best regards,
Hannah

Rated 5 out of 5 stars

Excellent service as usual

Used hireacamera for years. Exellent service as usual. Kit arrived early which gives you time to get to know it. Very reasonable price as well

June 11, 2026
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Reply from Hireacamera.com

Thank you for your kind review, Clive, and for choosing us over the years – we really appreciate your continued support.

We're delighted to hear that the Canon XA40 arrived early and gave you plenty of time to get familiar with it before your shoot. That's exactly the experience we aim to provide, alongside great-value pricing and reliable service.

Thanks again for your loyalty and feedback. We look forward to helping with your next hire.

Best wishes,
Hannah

Rated 5 out of 5 stars

Outstanding service.

April 6, 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for your review, Emery. We are so pleased to hear that you found our service outstanding! I have passed your kind words on to the office. Looking forward to assisting you again.

All the very best,
Hannah

Rated 5 out of 5 stars

10/10

Great communication, great service.

March 28, 2026
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Reply from Hireacamera.com

Thank you for taking the time to leave us a review Maddie! We are delighted to hear that you thought our communication and service were great. Looking forward to assisting you with your next event.

All the very best,
Hannah

Rated 5 out of 5 stars

The only way to hire filming gear

Very efficient, great value, all gear in perfect condition and super professional and easy to deal with as always.

March 31, 2026
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Reply from Hireacamera.com

Thank you for your lovely review, Jonas. Its great to hear that the service was as good as always! Looking forward to assisting you with the next project.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

I can't believe I found this company

I can't believe the amazing service from this company. The affordable choice of camera and accessories saved me thousands in buying a camera. Due to living in the North West I couldn't collect so they delivered and picked up straight to my door. I will never buy my own camera again. I am hiring for the 3rd time in May. Customer service spot on.

March 28, 2026
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Reply from Hireacamera.com

Thank you so much for the wonderful review, Susan. We're delighted to hear the Sony Z280 worked so well for you and that hiring proved to be such a cost-effective option. It’s great that delivery and collection to the North West made things easy too — we know how important that convenience is. We really appreciate your continued support, and it’s fantastic to hear you’ll be back for your third hire in May. We look forward to helping again.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Hireacamera We're great from the get…

Hireacamera We're great from the get go. Helped me choose the right lens and have my safari an incredible experience and got some amazing photos.

March 20, 2026
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Reply from Hireacamera.com

Thanks for the great review, Luke! We’re really glad we could help you choose the right lens for your safari — the Canon EF 100–400mm is a fantastic choice for wildlife. Even better to hear it helped you have an incredible experience and come away with some amazing photos. That’s exactly what we love to hear. We'd be very happy to help again for your next adventure.

All the best,
Hannah

Rated 5 out of 5 stars

Elite service

Incredible service, literally elite. They called me to go through the gear and corrected a few mistakes I made that would have otherwise been costly. Super friendly and genuine service from the lady on the phone, delivery was lightning fast. Best I have used, and I've used alot of the main camera and lighting hire companies. Will certainly be back.

April 1, 2026
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Reply from Hireacamera.com

Thanks so much for the amazing feedback, Dani — “elite” is great to hear! I’m really glad we could catch those gear details before dispatch and help avoid any costly mistakes. It’s always worth taking the time to make sure everything’s just right. Delighted the Canon R5 II and RF 50mm arrived quickly and that you had a great experience with us. We really appreciate you choosing us, especially after trying other hire companies, and we’d love to help again next time.

Best wishes,
Hannah

Rated 5 out of 5 stars

Excellent Service

Excellent Service

March 25, 2026
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Reply from Hireacamera.com

Thanks so much for your continued support since 2020, Ralph — it really means a lot to us. We're glad you had another smooth experience and that the Panasonic 55–200mm gave you a good chance to test it out on your camera. Always here if you'd like to try something else in the future.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Hiring a camera was a new experience…

Hiring a camera was a new experience for me but Hireacamera provide a clear and simple customer experience. Hireacamera contacted me to make arrangements for sending and returning the kit. It arrived perfectly packaged with all the materials for returning the kit later. And there were no problems returning kit. I took great photos and will happily use the service in the future. Great service and thanks. I'm already looking forward to my next trip.

March 31, 2026
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Reply from Hireacamera.com

Thanks so much for sharing your experience, John. We're really glad your first time hiring camera gear felt straightforward and well supported. It’s great to hear the Canon R7 and 100–500mm worked well for your East Africa safari, and that everything from packaging to return was smooth. Even better that you came back with some great photos — that’s exactly what we hope for. We'd love to help again when you're planning the next trip.

All the best,
Hannah

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery, highly recommended!

March 25, 2026
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Reply from Hireacamera.com

Thanks for the lovely review, Paulo! I'm really pleased everything went smoothly and that the Panasonic S 18mm made it to you in time for your trip to Portugal. We always try to keep communication clear and delivery quick, so it's great to hear that stood out. Hope you captured some amazing shots — we'd be delighted to help again on your next adventure.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

fantastic service

fantastic service. Equipment worked flawlessly and delivery and collection was easy.

March 23, 2026
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Reply from Hireacamera.com

Thanks so much for your kind words, Lorna! We're really glad the Sony 70–200mm GM II performed perfectly for both your travel and work event. It's great to hear the delivery and collection were smooth as well — we aim to keep things as easy as possible. We’d love to help again anytime you need gear. Safe travels and hope to see you again soon!

Best regards,
Hannah

Rated 5 out of 5 stars

Great Experience

Hire prices are competitively, communication is always excellent, lens arrived ahead of time and well packed. Great service all round.

March 19, 2026
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Reply from Hireacamera.com

Thank you for your fantastic review, Ian! We're thrilled to hear that the Canon EF 100–400mm II arrived ahead of time, well packed, and that our communication and service met your expectations.

It’s great to know you found our hire prices competitive and that your safari trip went smoothly with the lens. We really appreciate you taking the time to share your experience and hope to help you again in the future.

Best wishes,
Hannah

Rated 5 out of 5 stars

Excellent service and very helpful…

Excellent service and very helpful staff. I would definitely recommend!

March 16, 2026
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Reply from Hireacamera.com

Thank you for your wonderful review, Camilla! We're so pleased to hear you found our service excellent and our team helpful.

We hope the Nikon Z 100–400mm worked perfectly for you, and it’s great to know you’d recommend us — that really means a lot.

If there’s anything we can help with in the future, we’d be delighted to assist.

All the best,
Hannah

Rated 5 out of 5 stars

Excellent

Excellent. Will definitely use again.

March 6, 2026
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Reply from Hireacamera.com

Thank you for your great review, David! We're really pleased to hear you had an excellent experience hiring the Sony 50mm GM for your fashion shoot.

It’s fantastic to know you’d use us again — that means a lot to the team. We hope the shoot went brilliantly!

We look forward to helping you again in the future.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars
Hireacamera.com logo

Reply from Hireacamera.com

Thank you for your great review, Yvonne! We're so pleased to hear you found our staff helpful, the delivery convenient, and the gear up to scratch.

We really appreciate you taking the time to share your experience, and we hope to help you again soon.

Wishing you all the best,
Hannah

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