The whole app/website is amazing! it allows you to do all the digital planning you could need for free, when it would cost you to do the same elsewhere. only negative is that you cannot send your digi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The website would have been great if they had not been so homophobic as to not include the option for two grooms. I messaged their support team who completely ignored me, eventually passed me on to th... See more
Company replied
The Hitched app is a very well thought out app, the checklist is pretty non on for timings too! The seating plan is priceless, and there’s no seating plan out there better than that! It syncs eve... See more
Company replied
All features were self explanatory and easy to use. We had great fun designing our own wedding website, invitations etc, all free of charge. Keeping track of who had visited our website, RSVPS, tabl... See more
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Company details
Contact info
First Floor, Elm Yard, Elm St, WC1X 0BJ, London, United Kingdom
- 0800 206 1700
- support@hitched.co.uk
- www.hitched.co.uk
3.2
Average
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Great service
Great service. Matter resolved in no time. Thanks.
Kind regards,
Martin
August 14, 2026
Unprompted review
Reply from Hitched
Hello Martin,
Thank you so much for taking the time to share your feedback with us!
We are delighted to hear that you experienced great service and that your matter was resolved so quickly. Providing prompt, efficient, and supportive assistance to our community is always our top priority!
We would like to remind you that our team remains at your full disposal for any future questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
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Wake up supplier’s
Wake up supplier’s! They send fake leads! You will spend more money than you make! You will have a monthly bill and get very little in return! DON’T SIGN UP! IM TRYING TO HELP YOU!!!!
September 3, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustration regarding the leads you have received and the return on your investment.
We would like to reassure you that all potential clients registered on Hitched are real couples actively planning their weddings. However, during the initial phase of their search, many couples use automated template messages to reach out to multiple professionals at once, which can sometimes make requests appear repetitive or result in a lower response rate.
We take your concerns about your account performance very seriously and want to help you make the most of your profile. Please note that we have requested your contact details via the Trustpilot platform so a member of our team can reach out to you directly to review your account. Alternatively, you are always welcome to contact us directly at support@hitched.co.uk so we can support you personally.
Best regards,
Rosanna
The Hitched Team 💚
Absolutely outstanding
Absolutely outstanding. By business grow with them.
August 26, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that you have had such an outstanding experience and that Hitched has played a role in growing your business. Supporting our featured suppliers and helping your business thrive is at the heart of everything we do!
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
Bad experience
This seems like a scam, but clever marketing sales people make it sound like a no brainer. I was duped by a very pushy sales agent. I felt rushed, and being off guard, I foolishly didn't read the small print. When giving prices he didn't mention the VAT and wouldn't let me get a word in during his lengthy sales pitch. They have a strict no way out contract. Debt collectors will follow up any unpaid invoices. I got one musician job through them in a year, so no way near enough to cover the near £1000 they got out of me. Lots of bogus seeming leads with no follow up's causing a whole lot of time wasting. Inflexible support staff, but very skilled at doing the friendly sympathetic act. A zero star rating would be fairer.
August 25, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear about your frustration regarding your investment, lead conversion, and contract terms.
We take these concerns very seriously. Regarding the leads on our platform, we can assure you that they come from real couples planning their weddings; however, many use template messages to contact multiple providers at once during their initial planning phase, which can sometimes result in a lack of follow-up.
We also aim to be fully transparent regarding our contractual terms and commitment periods upon sign-up. That being said, we always want to support our vendors and find constructive paths forward wherever possible.
Please note that we have requested your contact details via the Trustpilot platform so a member of our team can reach out to you directly to discuss your account. Alternatively, you are always welcome to contact us directly at support@hitched.co.uk so we can address your situation personally.
Best regards,
Rosanna
The Hitched Team 💚
I would advise anyone considering using…
I would advise anyone considering using Hitched to make sure they fully understand exactly what they are agreeing to and keep everything in writing.
I am currently being pursued for £691.24 relating to services that I dispute agreeing to. I have explained that I do not believe I signed up to or authorised the services being charged for, yet the matter has been passed to a debt collection company and additional charges have been added.
I have now formally disputed the debt and requested evidence of any contract or agreement showing that I authorised these services and charges.
What has frustrated me most is that, despite raising my concerns, I am still having to spend considerable time dealing with demands for payment.
I have now issued a formal Letter Before Action and requested that they provide the evidence supporting their claim.
This review reflects my personal experience and the situation as it currently stands. I will update it if the company resolves the matter appropriately.
August 25, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustration and the ongoing dispute regarding your account, contract terms, and fees.
We take matters of account transparency and contract clarity very seriously. We aim to ensure that all agreements and subscription terms are fully detailed and transparent upon sign-up. That being said, we deeply regret the stress this situation has caused you, and we are committed to looking into your case to ensure everything is thoroughly reviewed.
Please note that we have requested your contact details via the Trustpilot platform so a member of our team can reach out to you directly to address your dispute. Alternatively, you are always welcome to contact us directly at support@hitched.co.uk so we can discuss this with you personally.
Best regards,
Rosanna
The Hitched Team 💚
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Website is okay - recommended suppliers, big no.
Using Hitched for our wedding planning was okay, but there are probably better options.
We made our wedding website through Hitched, and whilst it did the job, the customization options were limited, and we had a 'contact us' form, that people responded to, and then we couldn't find their responses anywhere.
It is not the most user-friendly site or app, and I would do some more research before just diving in with them.
We also found 2 suppliers through their directory - both of which were awful. These suppliers caused us more stress than anything else and I would not recommend using their suggested suppliers, unless you do a lot of due diligence before booking.
They are recommending suppliers (e.g. makeup artists) that are actually agencies, the level of care for you and your day is severely lacking - you can find it elsewhere.
June 25, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your experience with our wedding website features and directory did not meet your expectations, and we apologize for the stress caused by the suppliers you booked.
We take the quality and transparency of our platform very seriously. While Hitched connects couples with independent suppliers and businesses across the country, we always encourage couples to read reviews and conduct full due diligence before booking. Regarding your website forms, we would love to help you locate those missing responses and guide you on how to get the most out of our planning tools.
Please note that we have requested your contact details via the Trustpilot platform so a member of our team can get in touch with you directly to assist further. Alternatively, you are always welcome to reach out to us at support@hitched.co.uk so we can address your concerns personally.
Best regards,
Rosanna
The Hitched Team 💚
Hitched it’s brilliant app helpful with…
Hitched it’s brilliant app helpful with planning your wedding all in one place from supplier to guests seating table we love it used. Recommend from planning wedding
August 14, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that you found Hitched to be a brilliant, all-in-one app for your wedding planning. It is wonderful to know that our tools helped you with everything from organizing suppliers to managing your guest seating plan, and we really appreciate your recommendation to other couples!
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
Helpful wedding planning tools
Helpful wedding planning tools. All you need to plan your perfect wedding in one place. An invaluable resource.
August 24, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that you found Hitched to be an invaluable resource for your wedding planning. It is wonderful to know that having all the tools you need in one place helped you organize your perfect day. Making the planning process seamless and enjoyable for couples is at the heart of everything we do!
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
I had my hair and make up done for my…
I had my hair and make up done for my son's wedding. Make up was natural as I had asked and the artist stayed until I got dressed so she could apply touch ups.
Good service and would recommend.
August 20, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that you had such a wonderful experience with your hair and makeup artist for your son's wedding. It is fantastic to know that she listened to your request for a natural look, provided attentive service until you were ready, and helped make the day so special for you. Thank you for sharing your recommendation!
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
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Joanna is a great account manager
Joanna is a great account manager. My first year wasn't as successful as I would've liked but I can already start to see a positive path forwards thanks to her help and strategic thinking.
August 24, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that you are having such a positive experience working with Joanna. Helping our featured suppliers build a strategic path forward and achieve long-term success is our top priority, and it is fantastic to know that her support and guidance are making a real difference for your business.
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
All infirmation on one place.
It was so helpful when we were organising my daughter’s wedding. Having all the vendors and suppliers in one place made everything so easy, and the beautiful photos, photo uploads and communication were fantastic.
We always received four or five recommendations, which made it quick and simple to organise everything. We are so happy with our experience and would always recommend the Hitched app and website to anyone getting married.
Thank you for everything!
May 9, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that Hitched was so helpful in organizing your daughter’s wedding. It is wonderful to know that having all the vendors in one place, along with our photo tools, communications, and tailored recommendations, made the planning process quick, easy, and enjoyable for your family. Helping couples and their loved ones create unforgettable moments is at the heart of what we do!
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
I appreciate the constructive feedback…
I appreciate the constructive feedback as a supplier on the platform, getting lots of helpful tips to help boost the business and get more engagement
August 18, 2026
Unprompted review
Great help to stay on track
Great help to stay on track, find vendors, create seating plan etc. loved using it for our whole wedding and even online invites.
August 6, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that Hitched was such a great help throughout your wedding planning process. It is wonderful to know that you loved using our platform for finding suppliers, creating your seating plan, staying on track, and managing your online invites for your big day. Accompanying couples and making their organization experience seamless is at the heart of everything we do.
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
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If you are a busines looking to boost…
If you are a busines looking to boost your bookings stay away from hitched . Useless and ridiculously expensive . They will promise you everything reality is shocking.
August 17, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand your frustration regarding your investment and expectations.
We take the performance of our vendor partners very seriously and always aim to be transparent about what our packages offer. While our platform connects businesses with couples planning their weddings, we know how important it is to see a meaningful return on investment and to feel fully supported throughout your partnership with us. We would love the opportunity to review your account and help optimize your showcase to better reach your target audience.
Please note that we have requested your contact details via the Trustpilot platform so a member of our team can get in touch with you directly. Alternatively, you are always welcome to reach out to us directly at support@hitched.co.uk so we can discuss your situation and assist you further.
Best regards,
Rosanna
The Hitched Team 💚
Handy wedding planning tool
Great app for wedding planning all in one place. Quick and easy to compare venues, easy to track budget plan seating and guests and allows you to research vendors in your area. Takes the stress out of planning.
August 5, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that Hitched has been such a handy, stress-free tool for your wedding planning. It is wonderful to know that having your venue comparisons, budget tracking, seating charts, guest lists, and local vendor research all in one place helped make your planning journey smoother.
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
Essential tool if you’re getting married
Truly great tool with lots of information and great suppliers made the organisation very enjoyable indeed
August 2, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are truly delighted to hear that Hitched was an essential tool for your wedding planning and that our supplier directory and resources helped make your organization so enjoyable. Accompanying couples and helping them build their dream day with ease is at the heart of everything we do.
We would like to remind you that our team remains at your full disposal for any questions or support at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
The Best Platform For Wedding Venues
I’ve noticed quite a few negative reviews from vendors about Hitched, so I wanted to share my own experience, which has actually been quite positive.
We’ve advertised with Hitched for five years and continue to renew every year, despite the price increases. It’s expensive, and the increases can be frustrating — sometimes over 20% — but we continue to justify the cost because the return on investment is excellent.
There are a lot of enquiries through Hitched and, realistically, many of them aren’t good quality. However, we do get genuine enquiries that convert into bookings, and over five years we’ve seen enough results to know that the platform works for us. I also had a very informative Hitched sales call before signing up, so I knew exactly what I was committing to.
We’ve tried other platforms, and the difference is huge.
Our experience with Confetti.co.uk has been absolutely awful. Customer support is non-existent, and the platform is nowhere near in the same league as Hitched. The quality of the enquiries has been extremely poor and, based on our experience, we had serious concerns about whether they were even genuine. None of them resulted in anything meaningful for our business.
We were also extremely unhappy with the Confetti sales call. We were offered what was presented to us as a free trial, but during the sales call it was not made clear to us that, unless we actively opted out, the trial would automatically roll into a 12-month contract. We felt this was very misleading and that such an important commitment should have been made completely clear before we agreed to the trial.
We’ve also used Bridebook. Despite their prices increasing, including during our contract, we get nowhere near the return we achieve from Hitched.
Hitched certainly isn’t perfect. The price increases are frustrating, particularly when they can be more than 20%, and you have to accept that a proportion of the enquiries won’t go anywhere. But the important difference is that we do receive genuine enquiries that convert into bookings, and the ROI has remained strong enough for us to renew year after year.
So, as a wedding venue, if you’re deciding where to invest your advertising budget, I would recommend Hitched over the other platforms we’ve tried. After five years, it’s still the one that delivers the best return for us.
August 9, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share such detailed and thoughtful feedback with us!
We are truly delighted to hear that Hitched has been a valuable partner for your wedding venue over the past five years and that your investment continues to deliver a strong return on investment and genuine bookings. We also really appreciate your honest perspective regarding our pricing structure and enquiry volume—feedback like yours is incredibly helpful as we continually work to improve our platform and user experience for all our partners.
We remain at your full disposal should you ever need any assistance or wish to review your showcase. Please feel free to reach out to our team anytime at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
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My experience with Hitched was…terrible
My experience with Hitched was unfortunately very disappointing.
I was persuaded by a very skilled sales team to sign an expensive one-year contract, with the expectation that I would receive real support in promoting my business and making the most of the platform.
Once the contract was signed, however, the reality was quite different. No one helped me optimize my profile, develop a marketing strategy, or understand how to generate meaningful results through the platform.
I was assigned an account manager, but we only spoke once. I was told I would receive a follow-up call in February, but that call never happened. From that point on, I was essentially left on my own.
During the entire subscription period, I did not receive a single booking that could be attributed to Hitched. Considering the significant investment, the return was simply nonexistent.
I have already submitted my cancellation and will not be renewing my subscription.
This is, of course, only my personal experience, but looking back, I believe the same budget would have been far better invested in social media marketing and digital advertising, where I have seen much more tangible results.
I hope Hitched will improve the level of support it provides to the businesses that invest in its platform. The concept has potential, but without proactive guidance and ongoing assistance, it did not deliver the value that was promised.
August 4, 2026
Unprompted review
Reply from Hitched
Hello Annarita,
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your experience and that our service did not meet your expectations, especially regarding the account management and support you received.
We take great pride in supporting our vendors, and we apologize that the ongoing guidance and follow-up calls fell short in your case. Providing proactive help to optimize profiles and build effective strategies is key to helping our partners see a real return on their investment, and we regret that you felt left on your own.
To help us review your history and account details properly, please note that we have requested your contact information via the Trustpilot platform. Alternatively, you are always welcome to reach out to us directly at support@hitched.co.uk so our team can address your concerns personally.
Best regards,
Rosanna
The Hitched Team 💚
Current a vendor on Hitched
Current a vendor on Hitched. Been on two months and have not had any proper leads. Its really not good. I am a beauty salon offering facials and aesthetics. I was told there was a call for this and am paying £70+ a month and have not had anything. Lots wanting make up but not what i provide. Feel like i was led down the garden path regarding how many clients i would get. I would like to cancel but its extremely hard to cancel. Hitched are not doing what they promised.
August 3, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand your frustration regarding the leads received and your subscription.
We aim to be completely transparent about our services, and it is certainly not our intention for you to feel misled. While our platform connects couples with a wide variety of wedding services, we know how important it is that the enquiries you receive match your specific offerings, such as facials and aesthetics rather than general makeup.
We would love the opportunity to look into your account, help optimize your showcase to better highlight your specific services, and address your concerns regarding your contract. Please note that we have requested your details via the Trustpilot platform so we can reach out to you directly. Alternatively, you are always welcome to contact us at support@hitched.co.uk so our team can assist you further.
Best regards,
Rosanna
The Hitched Team 💚
_________________________________________
Update as of August 27, 2026
Hello,
Thank you for sharing your feedback.
We would like to confirm that your account manager will contact you shortly to review your account options and guide you toward the best solutions for your needs.
In any case, we remain at your full disposal at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
No complaints
Hitched was a great little app for helping us find venders for our wedding
June 26, 2026
Unprompted review
Reply from Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are thrilled to hear that Hitched was a great help in finding the perfect vendors for your wedding. Supporting couples through their planning journey and helping them connect with the right professionals is what we love to do!
We remind you that our team remains always at your complete disposal for any future needs or questions at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
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