Holawild Reviews 

Macchu Picchu XL
Outstanding tent, outstanding quality and by far exceeded our expectations.
Worth every single penny, we love it!

We have Just had a holiday in our PARKHURST 6 Ac , what a brilliant tent we have had other make tents, but this tent is far the best with all the extras, Holawild are a great company to deal with , and AE leisure who sell. The Holawild tents ,Joe and Callum great people at Holawild.

⭐⭐⭐⭐⭐ Outstanding customer service from Holawild

I honestly can’t praise Holawild enough for the way they handled the initial issues we had with our 2026 Holawild Airtek Sherwood 6.0tent.

From the very beginning, their response was exceptionally fast, helpful and professional. Rather than making me jump through hoops or leaving me waiting for days for a response, they were quick to engage with me, listen to the problems I was experiencing and genuinely try to help.

What really stood out was that the team didn’t make me feel like I was simply another customer with a problem. They took the time to understand the situation, answer my questions and work through the issues with us and guide us on where I'd pitched wrong. Their communication was friendly, reassuring and incredibly responsive throughout.

It’s easy for a company to provide good service when everything is going perfectly. What really tells you about a company is how they treat you when something goes wrong — and Holawild absolutely excelled in that respect.

I’ve since had the opportunity to put the tent through some seriously challenging weather, and the main structure has performed extremely well. That has given me a lot of confidence in the product itself, but equally importantly, knowing that there is such a responsive and supportive team behind the product makes a huge difference.

I’ve dealt with plenty of companies over the years where getting help can feel like hard work. Holawild was the complete opposite. They were approachable, responsive and genuinely helpful from the outset.

A massive thank you to Joe and the Holawild team for the way you handled my initial problems and for the excellent customer service you provided. It has made a real impression, and I would have absolutely no hesitation recommending Holawild to others.

Fantastic product, but more importantly, fantastic customer service. ⭐⭐⭐⭐⭐

We have 2 tents from them and so far this is the best tent we got. We are frequent campers and we camp even in winter. This tent is exceptional. Really good quality and very durable.

I think I have everything, nearly, in the Machu range, had my tent for over a year now and it’s been great. Holawild did have an issue with delivery of all their stock this year but we eventually got everything. Joe at Holawild is very helpful by email and he seems to be able to sort problems out very quickly. Anyone thinking about getting one of their tents, go to a show or retailer and stand in one and feel the quality and then buy one.

Picked up a Parkhurst 4 for a summer camping event with friends and it was great. Easy to inflate and add all the interior dividers with good quality materials.

Recently bought the Holawild Machu Pichu XL tent in grey from an outdoors show in Reading and have been really pleased with it so far. It looks great and feels like a really well-made tent.

Special shout out to Callum, he was really helpful when we were looking around. He was friendly, knew his stuff and answered all our questions, which made the decision a lot easier

Camped in the Machu Picchu XL and our friends have the large version. We were in the heatwave a few weeks back and we had the best time. Wouldn’t buy any other tent! Best tents we’ve ever camped in.

Purchased a Sherwood 8 last year, was an incredible tent but was just too big for us. Joe swapped us over to the Sherwood 6 which was much better size for us. It’s been through the worst and best weather and has been a dream. Had one small issue which the Holawild team sorted whilst I was still on my campsite. If that’s not a testament to the brand I don’t know what is.

Definitely recommend ⭐️⭐️⭐️⭐️⭐️

Great tent and very quick delivery. Ordered via a stockist and within 3 days that had called to say the tent was ready.
Brilliant first try in the Sherwood 8, really easy to put up and wasn’t a long job.
Highly recommend.

bought a Parkhurst 6.0 and it’s the best tent i’ve ever owned

Fantastic Customer service from Callum, really knew the product inside and out and sorted us quickly, absolute fab tent - Machu Picchu L Khaki

25 days in the South of France — Holawild delivered

I put this tent through a proper test: 25 days pitched in the South of France through August, and it held up excellently across the whole trip.

Worth saying up front — I bought direct from Holawild and dealt with them direct throughout, with no third-party retailer in the middle. Before travelling, I found a slow leak in one beam during a two-night test pitch here in the UK. Warranty service sent a replacement out before I left, I swapped it in once I was in France, and it worked perfectly for the rest of the stay. I'd also bought a few extras I ended up not needing, and Holawild took them back for return just as easily — no questions asked.

Their responsiveness deserves a mention too: sales and warranty replies are genuinely fast, usually same day. That kind of after-sales support is rare, and it makes a real difference when you're relying on your gear for weeks at a time.

I'd buy from Holawild again without hesitation — and I'm looking forward to the next version of the Sherwood 8.0. If an updated model lands with newer features, I'll be first in line.

We have just been away for a week in our new parkhurst 6 but have had some issues. All the beams loose air and need to be topped up every 1-2 days. The beams are not as strong as our old (much cheaper) tent which never needed topping up.

The front panel does not have mech on the windows as shown in the manufacturer's diagram.
The bottom of all doors have holes that allow bugs into the tent.
We did get some drips above the bedroom when it rained.
The tent is nowhere near the quality we expected for it's price.

We purchased a new tent last August (Parkhurst 6) and it has been excellent, easy to put up strong and stable, even in windy conditions recently, we did have an issue with the extension not sitting properly and spoke to Holawild about it and they sorted it out with a replacement really quickly and without fuss. Overall a superb tent and great customer service, highly recommend them.

Bought a tent directly from Holawild at the NEC. Tent failed on its second outing and appears to have been repaired before. This is supposed to be a brand new tent. Ive spent weeks chasing Holawild for a replacement or resolution and complete radio silence. When things go wrong they drop off the face of the earth. Avoid this company. Really poor.

We brought the Parkhurst from NEC show was told a few weeks delivery but the tent didn't get delivered until after this so we missed the opportunity to test the tent due to other holidays in May we booked a trip put the tent up to find the pump was broke luckily we brought there electric pump that had been delayed by months but got delivered the day before our trip, we had multiple beams randomly deflating over 2 days, we woke up in the night to find the bedroom area to be pretty much collapsed which was really scary as it was pitch black and couldn't find the zips on the bedroom due to all the bedroom being squashed down, We found both back beams to have deflated and had to blow up in the middle of the night we sat up until light cut our holiday short as we then deemed the tent faulty and unsafe, We called the retailer PJ outdoors on travel home and they were really understanding, we sent pictures to them and they raised with Holawild, They refused to refund us as we were over 30 days but under 60 we explained that due to the delay from purchase date of order we hadn't had time to test the tent , They still refused and advised we need to send the tent back for testing , back and forth messages and calls between us and pj outdoors they were back and forth with Holawild as Holawild would not speak or deal with us the customer, the tent then got collected we were advised they would test withing 7 days, we chased this with PJ outdoors on the 9th day they struggled to get in touch with Holawild but when they did advised they would test it that night so they had sat on this for all those days with no urgency for the customer even though promised, as we were due to go on another holiday this Monday just gone, at this point we escalated again to higher level at PJ outdoors as we advised we do not under any circumstances want to deal with this company and do not wish to deal with the brand as this was now at a significant inconvenience to ourselves

Thanks to PJ outdoors who have been brilliant and under no circumstance has this been there fault and we have now resolved with them not Holawild and are happy with the outcome from them we have a new tent from a known and trusted brand and they got this to us in time for our holiday which we have really appreciated its just been alot of hassle to get there due to Holawild being so unaccommodating

I've seen Holawild seem to reply to bad reviews but there's no need on this as i had advised i would never do this if it hadn't got to this stage and they had never previous replied to us and refused to communicate but this is now got to this and i feel we need to warn others , I think the theory behind the tent is great but it doesn't follow through with the standards and faults nor the customer service which has been nothing but terrible

Visited the stand at nec camping show and was really impressed with tent. I was concerned about delays and reviews about delays but they gave a bit of sales talk. Spent £2k and was promised within couple of months. Then received email saying it was delayed with a later date. Then received another with approximately 50 other customers email addresses saying due to issues in China they couldn't give a delivery date. Have cancelled and had to go through a bit of hassle to get money back. Cannot understand why a company is taking orders they know they are not going to be able to fill. Sadly it appears to be a company to avoid.

We are currently camping for the first time in our Sherwood 6.0. Great tent with plenty of space for 2 single and a king size double height airbed in the bedrooms.
During the very hot weather, the rear airbeam had a small hole that opened up. The rest of the tent held firm but we were concerned we would need to cancel our holiday having traveled 8 hours! Within 2 hours of contacting Holawild, they had arranged for the replacement beam to be send to our campsite and it arrived less than 24 hours later. Very easy to replace and excellent customer service which has saved our holiday! Thank you so much.

Holawild have had my tent for over two months following a warranty repair inspection, and throughout that time communication has been extremely poor. I’ve had no meaningful updates on what action has been taken, and responses have only come after mentioning possible legal action. They have now stopped replying to emails altogether while still retaining possession of my tent. As things currently stand, I’m over £1,000 out of pocket with no tent and no resolution.